Starfleet Veteran
Join Date: Jun 2012
Posts: 266
I entered my bank details into my account so I can upgrade to gold. However, it will not accept my bank card now. Ever since PWE took over, I am not able to buy anything on the Zen store or upgrade my account. I used to buy alot of things from my bank card but now all the sudden I can't!

Anyway here comes the fantastic part lol.

I thought I'd do the thing like any other human being. Clicked on support, Filed a ticket...only to find out that the website has disabled or refusing to accept cookies..

So in away, I am screwed. I was going to upgrade to gold but now, I am skeptical about this whole PWE now.

I cleared all my history, removed cookies, uninstalled my browser and installed it. So far, no luck.

I sure in need help haha.
Career Officer
Join Date: Jun 2012
Posts: 2,473
# 2
07-24-2012, 08:10 AM
You really should be posting this in the PWE support forum, as PWE people seldom read this section of the STO forums...
Starfleet Veteran
Join Date: Jun 2012
Posts: 266
# 3
07-24-2012, 08:18 AM
Oh, my mistake. Thank you for showing me the right direction.
Join Date: Jun 2012
Posts: 2,007
# 4
07-24-2012, 08:21 AM
You can send them an email as well:

Just to throw that out.
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Dr. Mike's Steak Dinner

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Starfleet Veteran
Join Date: Jun 2012
Posts: 266
# 5
07-24-2012, 08:25 AM
Thanks guys, you been lovely. Cheers! x

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