If you have purchased a Legacy or Starter Pack, please see this thread for instructions on how to claim your items in-game. (Please see the yellow text in the linked thread for instructions on creating a Reman.) (Not seeing your pack in-game? Please see the lime-green text in the linked thread above for information.)
If you have additional questions about the Legacy or Starter pack, please read this FAQ.
Thanks SO MUCH for all your support, and we'll see you in-game!
The only way this process could be worse would be if they had someone call me and insult me over the phone. Or come to my house and kick my dog. And then insult me.
This is a sad system.
Really after all the hoops to jump through I'm going through a review process.
Outstanding service. That was irony by the way. Look it up. Have a friend look it up.
So far this transition has failed in the areas of clarity, functionality, service.....oh bother why go on?
Do you really think this is good? Do you think its clever that a consumer wrote a "how to use PWE's zen interface" because
1. It sucks. And.....
2. No one in your company was capable of recognizing that it sucked themselves AND doing something about it. I'm sure someone knew it sucked. Likely anyone that actually used it themselves. It's that entire "doing something' that is lacking.
Thanks for writing that LOL, got that stickied LOL.
Here's one. DO SOME WORK LOL.
Okay, you've just finished paying for your ZEN ? now where is it?
Good question. Reference the status definitions below to help you with your inquiry.
Yah....we know its a good question. Just had to rip that off the PWE website.
Double Edit. Just had to take this post from another happy consumer.
edit edit edit
Wow so, ive taken a walk to cool off and not post a pronfanity heavy ***** session...
let me keep it simple for those stupid enough to leave STO players in this mess
REVIEW MY ORDER.. XOXOXOXOX seriously this system is fubar still waiting for my zen points which i have to convert to cpoints a what ever time someone approves my purhase... oh but the moneys alreadygone
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1 hour wouldn't be too terrible, 8 hours later for me, still in review. I wanted to get some stuff and copy to tribble, and this is holding me up. I can see that they would want to verify new customers, but I'm not new, the process of account merge should have put us on a verified list.
I'm very annoyed at the moment, I can't even buy that stupid Zen crap...
I need a confirmation code, ok I click the button to have a code send... an hour passes I receive nothing, I click it again... and again... still nothing, I contact customer support.
"Your question has been received. You should expect a response from us within 3-4 business days."
Are you fracking kidding me!!
By the time I get a bloody reply or a code and then since it's my first purchase most likely a review I will have royally outleveled the friggin ship I want to buy!
Seriously, I am known for my infinite tolerance and patience but come on, this is enough to make anyone go stirr bananas.
What a ****** system... I miss Cryptic store, select, buy, play... takes 3 fracking minutes!
Gonna quit my rant, I'm heating up here, feeling the urge to punch someone