In its day, I used this alienware promo code that gives you 10 days premium, a NX ship, and one extra FED slot. So I have 3 characters, isn't it? 2 FED and my Klingon.

Here, yesterday I just spend 625 Zen in two more character slots. I created the first one -a pretty joined trill- without problem. But when I'm gonna create the second one, it sais that I've already filled my character slots, and I have to buy it again.


???
0.o
v


I've already wrote to the support, but until they decide to give me my fifth character, I wanted to ask here if anyone else used the alienware promo code and happend to have the same issue.

You're a free to play user now, right? As a f2p user, you only get 2 slots. Since you have three characters already, they don't just delete your third character. When you bought the two slots, one of those was used to cover the third slot.

This gets discussed at least a couple of times a week. A search for character slots should pull it right up.

Hope this helps

But my third character is from the 10 days I was a premium user, so you are telling me that if you buy premium, you need to buy two characters to cover the premium one and have a maximum of 4 character slots?

Nevertheless, I paid for two more slots, not for covering my premium character and have another one at the price of 2. In any place of the purchase process it said anything about "covering" the premium character...


And I don't know why they should delete the premium character, since I created it when I was premium. They should also remove my tokens for the skills?


Lol.

A Silver account gives 2 slots, a Gold account gives 3 slots, you purchased +2 slots.
So Silver +2 would have 4 slots, Gold +2 would have 5 slots.

Your sequence appears to have been:

1) You are Silver (Free). You have 2 slots.
1b) You fill your slots. You have 2 characters, 2 slots.
2) You go Gold (Paid). You have 3 slots.
2b) You fill your slots. You have 3 characters, 3 slots.
3) You return to Silver (Free). You have 3 characters, 2 slots. You should still have access to all 3 characters.
4) You buy 2 more slots. You have 3 characters, 4 slots. You can make 1 more character.

If you deleted a character in 3), you would have had 2 characters in 2 slots, and wouldn't have been able to create a 3rd.

Noup, I deleted my character once, so that's just not true. I had tree slots, not tree characters.


So according to this theory, I only have to bough a premium account and I will have my fifth character?

If you had 3 characters when you were Silver, deleting one will leave you unable to create a 3rd, because you only had 2 slots as a Silver.

Yes.

And I repeat you, again, that's not true. I've deleted my 3rd character being silver, and I was able to create a new one in this slot. (In fact, I deleted two characters, about a week ago).


Please, I appreciate the help, but give only veridic information.

If you feel you have a bug you need to post in the Game Bug thread and file a Support Ticket. Posting on the forum, especially in this section where the Devs never come, will not help you at all.

To the OP, did you check your KDF slot to see if you have 2 there? The game now awards 1 KDF slot and 1 Fed slot. It's not 2 slots you can use for any faction. So if you have used 2 Fed slots and buy 2 more technically you should only have 1 Fed slot left open, but you should have 2 KDF slots open.

Hm, then my information is out of date, because in S5 we had plenty of complaints from former-Gold players that they no longer had a 3rd slot.