Lt. Commander
Join Date: Dec 2007
Posts: 120
# 861 did i just lose $55
02-05-2010, 08:49 PM
okay so i'm a newbie to online games... but i can't even play my game because server is down??
so is my free 30 days aready down to 29... help i need answers..
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 862 Taking the ****
02-06-2010, 02:21 PM
Why are the Servers full i have payed to sit in a fing queue WHY FFS
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 863 BS Queue
02-06-2010, 03:40 PM
Now what? I get booted off and when I try to relog, I'm out in line behind 800 other people. The queue is BS. Who is going to watch the f'n computer for an hour just to log in? Not everyone has time to wait all day just to log in. This is a joke. A very bad joke at that.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 864 indeed
02-06-2010, 03:52 PM
Yeah, I saw beta projects going better than this. Except our story is we have to pay for this chaos.

So here we are paying some kind of beta project
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 865 Crap Start Login Queue
02-06-2010, 04:13 PM
Yea nice welcome login Queue 1076, after were logged in it crashes Wow really Cool
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 866
02-06-2010, 06:13 PM
On behalf of everyone here at Cryptic, I'd like to welcome everyone to Star Trek Offline!

The countdown has just begun and the wait is going to be forever! We are happy that you have chosen to waste your money and look forward to getting the most money possible out of you during your stay with us.

Here are a few helpful hints that will make your forum experience better:

1) Use the Search tool. Before creating a new thread, take a minute to see if someone else has complained about your topic to which you can add your contribution.

2) Keep an eye out for Developer posts. Posts from Devs will be clearly marked and you can also use the Dev Tracker to keep tabs on us. Along with the hint above, many of your questions could be answered with a few mouse clicks, but don't count on it being from a Cryptic representative.

3 Please read the Forum Guidelines. It's important that you do so in order to maintain a fun and friendly atmosphere for everyone who visits.

4) We are here for your money! Don't ask us questions, offer suggestions or give us your feedback. We will do our best to avoid what we can and don't really care to hear from you.

Once again, welcome to the Star Trek Offline Forums. We will enjoy your time here!

Fixt.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 867
02-07-2010, 02:06 PM
Welcome to Cryptic studios. Where your money is now our money. And we will spend it on drugs.
Lt. Commander
Join Date: Dec 2007
Posts: 120
I applaud the accomplishments of the STO staff in bringing Star Trek Online to us the eager game player. I fully understand the massive amount of work and problem solving that comes with launching such a massive endeavor. However, there is the customer side. One must not assume that because the product you have is in so much demand that it really doesnít matter weather you lose a few or not. My belief is that every customer is important and customers have family and friends after all nothing can beat word of mouth advertising, which, can translate into future customers. Therefore lending a lack luster approach to customer issues can create problems. Frankly, logistic for game play issues and problems that may accurr should have been factored in the planning of the game. Trust me I understand the great amount of work as well as planning involved but, still you do have something going here with STO that can give other competitors a run for there money. One issue that has seemed have reared itís head from what I perceive from friends I have playing the game here on the east coast is the, ďYou are not allowed to log into the server at this timeĒ. This is occurring daily some of us only have a window of time to get in some game play and we find that we cannot. Paying for services that you canít get access to when you want doesnít sound or look like good customer service. To top it off it seems no one is trying to address the problem. Other issues include the purchase of Cryptic points that donít show on the account in or out of game. Working access to the website email. Iím sure there are many problems customers are having with their accounts. Iím not bashing you guys, I know you have a lot on your plate but how about taking care of some the customer account issues that seem to be getting larger. Thanks for hearing me out and thanks for doing a good job so far. To those who may not agree with my post, well that is your right. Peace Out!
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 869
02-10-2010, 07:46 AM
Quote:
Originally Posted by Cpt.Denatra_1
I applaud the accomplishments of the STO staff in bringing Star Trek Online to us the eager game player. I fully understand the massive amount of work and problem solving that comes with launching such a massive endeavor. However, there is the customer side. One must not assume that because the product you have is in so much demand that it really doesnít matter weather you lose a few or not. My belief is that every customer is important and customers have family and friends after all nothing can beat word of mouth advertising, which, can translate into future customers. Therefore lending a lack luster approach to customer issues can create problems. Frankly, logistic for game play issues and problems that may accurr should have been factored in the planning of the game. Trust me I understand the great amount of work as well as planning involved but, still you do have something going here with STO that can give other competitors a run for there money. One issue that has seemed have reared itís head from what I perceive from friends I have playing the game here on the east coast is the, ďYou are not allowed to log into the server at this timeĒ. This is occurring daily some of us only have a window of time to get in some game play and we find that we cannot. Paying for services that you canít get access to when you want doesnít sound or look like good customer service. To top it off it seems no one is trying to address the problem. Other issues include the purchase of Cryptic points that donít show on the account in or out of game. Working access to the website email. Iím sure there are many problems customers are having with their accounts. Iím not bashing you guys, I know you have a lot on your plate but how about taking care of some the customer account issues that seem to be getting larger. Thanks for hearing me out and thanks for doing a good job so far. To those who may not agree with my post, well that is your right. Peace Out!


I concur 100%. Fixing the bugs and other assorted issues in-game are moot if your customer base can't even get in to play. Although I haven't had any of these issues, I have seen server timeouts, DC's and such and it is annoying. I have seen great strides reached in the few weeks that I have played STO, from the abyssmal Open Beta, the the atrocious Head Start, to now, the game has improved tenfold but that doesn't mean it's perfect. Actually far from it. there are still long roads ahead to get it to the point where it is reliable for everyone to play. But give Cryptic time to get it straight. they were rushed to get this game out there and on top of being given an unfinished product to work on, they have done a tremendous job, but they still have a bit to go before they can rest on the laurels of a job well done. Hopefully they won't dissappoint.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 870
02-10-2010, 06:21 PM
Cryptic....you give MMOs a bad name. Just a small suggestion. Have the server capacity or a fast ramp up plan for when you go live to handle the demand morons. I've never been so frustrated to just play a game. If the the server downs aren't enough, there is little to no support ! Great launch pinheads.
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