I had the tutorial mission on two different characters. I was able to enter the zone (orbit only) for Memory alpha. The minute I tried to beam to the surface to finish the quest, the game crashed. Now every time I try to login to that character, it crashes my game.
I made another character and had the exact same issue. I have made yet another character and will not attempt to beam down for fear of losing that character as well.
P.S. I have submitted an in=game ticket as well, but have heard nothing and really don't expect to.
EDIT: I have loaded STO to my new laptop running Win8. I can access the "stuck" character and move around in MA just fine on it. After logging out of the game there, I came back to my desktop system (running Win7, NV GF gtx 560 1Mb) and still crash when I try to access this character. Again, any input or suggestions on some video setting I need to manipulate is GREATLY appreciated.