Ensign
Join Date: Jul 2012
Posts: 9
# 1 how long for ZEN to show up?
08-02-2012, 03:52 PM
I bought ZEN about 5 days ago, but it still says pending. How long does it usually take for it to go through so I can transfer it to the game?
Starfleet Veteran
Join Date: Jun 2012
Posts: 1,231
# 2
08-02-2012, 04:07 PM
The first transaction does take a bit longer, but 5 days is too long. I'd send a support ticket, or if you can cancel it, and retry with another payment method (eg I use Google Wallet).
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Lieutenant
Join Date: Jun 2012
Posts: 46
# 3
08-02-2012, 04:08 PM
Every single time (and it's been a lot of them) I buy ZEN I usually get it within 1 hour. Most of the time is within 1-5 minutes, but when I don't buy it for a few weeks it might take 30-60 minutes for it to go through.

After 5 days, I'd probably fill up a support ticket about it since something has gone wrong.
Ensign
Join Date: Jul 2012
Posts: 9
# 4
08-02-2012, 04:24 PM
yea, i was thinking it would take longer because it's my first time buying, and i had to switch over my account from cr to pw to do it. never bought cr before lol.but if its really too long (which i was starting to think) then maybe a ticket should be made. Its 2000 that i want too so its more than just a few bucks im worried about
Captain
Join Date: Jun 2012
Posts: 6,937
# 5
08-02-2012, 04:32 PM
This info might help as well: https://billing.perfectworld.com/wheresmyzen
Ensign
Join Date: Jul 2012
Posts: 9
# 6
08-02-2012, 04:37 PM
Yea I read that a few days ago. didnt really help with my situation lol
Ensign
Join Date: Jul 2012
Posts: 9
# 7
08-02-2012, 04:42 PM
Your question has been received. You should expect a response from us within 3-4 business days.
looks like I'll be at a week+ with no Zen or solution :/
Career Officer
Join Date: Jun 2012
Posts: 18
# 8
08-02-2012, 05:29 PM
Have you verified your e-mail address, and any other information they might have asked for when you merged your Cryptic/PWE accounts?
I had to verify my e-mail and then my Zen purchase was authorized in an hour. It took me an hour to notice that my account while merged still needed to be verified. It is not obviously stated during the process, and is hard to notice on the PWE Account page.
Lt. Commander
Join Date: Jun 2012
Posts: 237
# 9
08-02-2012, 05:34 PM
You have to import it into the game when you purchase it.

Go to the main zen page look probably under recent purchases. I refuse to give cryptic any more $ than I have.
Ensign
Join Date: Jul 2012
Posts: 9
# 10
08-02-2012, 05:59 PM
yea I verified the account/email when i switched over. it even changed my login to the pwe login.

I know i have to transfer the zen onto star trek online, but it says pending $20.00 +2000 zen current balance 0

A few days ago i tried it out, even though it said account balance 0. and it said I had no zen to transfer (which i figured would happen)
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