Survivor of Romulus
Join Date: Jun 2012
Posts: 4
# 1 Dear Cryptic/PW Devs
08-08-2012, 04:51 PM
(note: This is not about myself, but the MANY people I have talked to that has had this happon, this issue is all over the C-Store forum, but they are NOT gettng any answers or even acknowlagement of the issue.) -Forgive my spelling, English is not my best language-

Hey there.

I'm not sure who to make this point to, but, seems like alot of people are losing items they have bought from the C/Z-Store. And I am wondering why no one is answering thier plees for help, I just ask for an answer or even acknowlagement of a problem with the store.

We pay hard earned money to get these ships, skins, consoles, clothes, and many, MANY other items to further our enjoyment of the game. And I do think that the Items added to the store are nicely done.

But when the store begines to stop offing the items we bought, and wont allow us to get what we paied for when they go missing, why wont you help us? you need to look into this problem because its not going away, and i would be very cross with you guys if you continue to let it go on.

In a related note, Why are we not givin recipts for what we buy, why are these not tracked in your system to assist us with these issues? All i ask no... I beg you guys to pay it more attention. this is real money we are spending, we are owed that which we payed for are we not?

~With all Respect intended.

Career Officer
Join Date: Jun 2012
Posts: 2,473
# 2
08-08-2012, 06:58 PM

The description for this forums is...
- Receive peer to peer support for technical issues in regards to Star Trek Online here! File a support ticket if you need help from the Cryptic Support team.
Your only preaching to the choir here...
Survivor of Romulus
Join Date: Jun 2012
Posts: 4
# 3
08-08-2012, 07:03 PM
I would if it would do any good, if you understand the problems i talk about, then you understand these people do open tickets, and they get no repies, the only thing that does happon is the ticket is closed with no acknowlagement. and i did read the discription for the forum, and this does apply here.
Join Date: Jun 2012
Posts: 9,201
# 4
08-08-2012, 07:21 PM
You need to be more specific in what you problem is. Right now you're simply saying something is broken, but you're not saying what's broken so there's no way to give you a specific answer or fix a potential bug because no one knows exactly what the problem is.

Last edited by thecosmic1; 08-08-2012 at 07:24 PM.

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