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> > > Hi Captains. Thank you for your patience! We've got our top Engineers checking in on the errors you are reporting. More updates as they become available, so watch this announcement section. < < <

UPDATE! We will be bringing down STO in 1hr 22min for emergency maintenance. ETA is 2 hrs (2AM) PDT. Details here.

Update! The queue is clear for now :) Thanks for your patience as we worked to get all players in. (Note: There may be small, sporadic queues as more players log in.)

Update! We are aware that some players are seeing an error upon login and are working to resolve this.



Jolan tru Captain!

Welcome to Legacy of Romulus!

If you have purchased a Legacy or Starter Pack, please see this thread for instructions on how to claim your items in-game. (Please see the yellow text in the linked thread for instructions on creating a Reman.)

If you have additional questions about the Legacy or Starter pack, please read this FAQ.

Thanks SO MUCH for all your support, and we'll see you in-game!

- The Star Trek Online Team

***Resolved Issues***
  • "Login failed for unknown reason" error
  • Missing additional character slot for current/ lapsed Gold Members
  • Slow patching in the launcher

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farginwar's Avatar
farginwar
Ensign
Join Date: Aug 2012
Posts: 3
# 1 Not sure where else to post having a Zen Problem...
08-11-2012, 07:53 AM
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I purchased 50 bucks worth of zen yesterday and my bank hasnt been charged and i have seen any type of email even in my recent transactions i dont see anything. Still no Zen Is it bugged right now? i did this more than 12 hours ago.

Thanks for the help
grouchyotaku's Avatar
grouchyotaku
Career Officer
Join Date: Jun 2012
Posts: 784
# 2
08-11-2012, 08:10 AM
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Quote:
Originally Posted by farginwar View Post
I purchased 50 bucks worth of zen yesterday and my bank hasnt been charged and i have seen any type of email even in my recent transactions i dont see anything. Still no Zen Is it bugged right now? i did this more than 12 hours ago.

Thanks for the help
It can take up to 2 Business days for the Credit Card Validation process to finish...
thecosmic1's Avatar
thecosmic1
Captain
Join Date: Jun 2012
Posts: 3,536
# 3
08-11-2012, 08:17 AM
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If it's your first Zen purchase that can take a while. PW will go through a verification process before approving the transaction. After the first one the rest only, generally, take a few minutes.
farginwar's Avatar
farginwar
Ensign
Join Date: Aug 2012
Posts: 3
# 4
08-11-2012, 08:22 AM
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Quote:
Originally Posted by thecosmic1 View Post
If it's your first Zen purchase that can take a while. PW will go through a verification process before approving the transaction. After the first one the rest only, generally, take a few minutes.
Its not my first purchase i bought 30 bucks worth last sunday and it went through very fast.
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williammccormick
Ensign
Join Date: Jun 2012
Posts: 10
# 5
08-14-2012, 06:44 AM
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Quote:
Originally Posted by farginwar View Post
Its not my first purchase i bought 30 bucks worth last sunday and it went through very fast.
it did take a longer time then normal with my recent transaction as well. I am guessing it was because i had done it over the weekend. as it finished at the end of that fallowing Monday
William McCormick -- Vice Admiral USS. Tiberius-E Odyssey Tactical

Captain in The Armada fleet -- Information Officer.

The Voyage (Webshow mostly about Star Trek Online)
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