Ensign
Join Date: Aug 2012
Posts: 8
# 1 I need help
08-22-2012, 08:08 AM
Well seeing as how Perfect world decided to **** over my account and not give any help... can someone PLEASE help me. I linked my Perfectworld and Cryptic account because the Zen i bought was not registering in Star Trek. Once linked however i can no longer log into star trek on EITHER account. My Cryptic says login with pw account... perfect world account says incorrect information even though it IS the proper information. So now im out my money and cant get into the game period. PW support (( the joke it is)) has yet to help me and does not give any number for proper tech help. Can anybody help me please?
Captain
Join Date: Jun 2012
Posts: 7,459
# 2
08-22-2012, 08:15 AM
PW Logins are case sensitive. For example, if you typed in boomeRang12 you need to make sure you capitalize the R each time, else it won't recognize your login attempt.

Beyond that it takes 3-4 business days to get a Support Ticket answered - as PW Support covers 14 games and it's first-come, first-served.
Ensign
Join Date: Aug 2012
Posts: 8
# 3
08-22-2012, 08:26 AM
which is why the pw is all lowercase
Captain
Join Date: Jun 2012
Posts: 3,027
# 4
08-22-2012, 08:28 AM
use your cryptic account, but check the PWE loggin...worked for me
Go pro or go home
Captain
Join Date: Jun 2012
Posts: 7,459
# 5
08-22-2012, 08:32 AM
Quote:
Originally Posted by luingurth View Post
which is why the pw is all lowercase
PW isn't all lower-case any more. That was changed about a month ago. It was originally all lower-case, though.
Ensign
Join Date: Aug 2012
Posts: 8
# 6
08-22-2012, 08:37 AM
still doesnt work even when changed with an upper case in it
Captain
Join Date: Jun 2012
Posts: 7,459
# 7
08-22-2012, 08:42 AM
Assuming you're putting the capital in the right place on both Account and Password and it's still not working all you can do is file a Support Ticket and hope it gets answered quickly.
Lt. Commander
Join Date: Jul 2012
Posts: 214
# 8
08-22-2012, 08:44 AM
after linking my accounts I couldn't log in and was getting all pissed, because I have used the same name and password for everything for the past 2 decades so I know I was typing it in right and it turned out I was I just had not set up my account guard yet

so ya check and see if your account guard is active and setup
Ensign
Join Date: Aug 2012
Posts: 8
# 9
08-22-2012, 08:55 AM
cant log in with Cryptic once they are linked it just says "Log in with PW account" as for the guard... how do i check and set that up?
Captain
Join Date: Jun 2012
Posts: 7,459
# 10
08-22-2012, 09:04 AM
Account Guard sends you an email with a numbered code which need to be entered into the Launcher when you try to login - the code is registering your computer and ISP address for security reasons.
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