Commander
Join Date: Jul 2012
Posts: 423
I was at the Star Trek Convention in Las Vegas this year and I got one of those handouts for the convention vetern title and holo doff...

I tried to enter the code and it says it was already redeemed....

I cannot describe how devestated I feel. Is there anyway to fix this or something?

If Mr. Felczer (bran_flakes) is looking, I'm "Joe" who you talked to who had that connection issue. He could probably back me up in being at the STLV con


I feel sick almost I'm so upset


*If anyone from Cryptic wants, I can contact you via Skype and show you the handout and it's code if you want*
--------------

I saw a thread in Ten Forward having a raffle of sorts for the codes so I entered it. If I get help before that draw goes I'll leave that raffle ASAP so someone else gets the chance.
EXPLORE.

Dec '07 Account
I EARNED 1000 days...I didn't BUY it! New LTS=Death to Vet.System: 10/10/12 Never Forget
Something should be done for those who cared enough to have a 1000+ day sub.

Last edited by xenor002; 08-24-2012 at 08:42 AM.
Captain
Join Date: Jun 2012
Posts: 7,079
# 2
08-24-2012, 08:04 AM
Brandon is at his sister's wedding and won't be back until next Wednesday. The best thing to do is file a Support Ticket - you might get an answer before Wednesday. Be very specific in the Ticket, though.
Commander
Join Date: Jul 2012
Posts: 423
# 3
08-24-2012, 08:08 AM
Quote:
Originally Posted by thecosmic1 View Post
Brandon is at his sister's wedding and won't be back until next Wednesday. The best thing to do is file a Support Ticket - you might get an answer before Wednesday. Be very specific in the Ticket, though.
Ah, congrats for his sister then!


But by "specific" I'm not sure how specific I can get other then I went on my main forum account (I forgot the password for it until recently haha, and I use this one much more so I post with this one, use my main for actually official stuff) entered the code on the back of the handout...and it gives the already redeemed message.

Plus the PWE support page confuses the hell out of me..there isn't even an STO section anymore, just "Cryptic."
EXPLORE.

Dec '07 Account
I EARNED 1000 days...I didn't BUY it! New LTS=Death to Vet.System: 10/10/12 Never Forget
Something should be done for those who cared enough to have a 1000+ day sub.
Commander
Join Date: Jul 2012
Posts: 423
# 4
08-24-2012, 08:11 AM
Oh, also I'm confused on whether this is a "billing" issue or something, I'm just so thrown off I seriously have no idea what is what :/
EXPLORE.

Dec '07 Account
I EARNED 1000 days...I didn't BUY it! New LTS=Death to Vet.System: 10/10/12 Never Forget
Something should be done for those who cared enough to have a 1000+ day sub.

Last edited by xenor002; 08-24-2012 at 08:14 AM.
Captain
Join Date: Jun 2012
Posts: 7,079
# 5
08-24-2012, 08:21 AM
I would consider it to be an Activation Code issue - under Billing.

As far as specific, I simply mean give as much info as you can. Many times Support Tickets just give vague problem ideas: I'm flying and can't turn. The more info someone gives about a problem the more likely they are to get something beyond just canned response.
Commander
Join Date: Jul 2012
Posts: 423
# 6
08-24-2012, 08:26 AM
Ok... #120824-000301

Thanks for the advice...I pray I get a new code or something or I'll just be devistated
EXPLORE.

Dec '07 Account
I EARNED 1000 days...I didn't BUY it! New LTS=Death to Vet.System: 10/10/12 Never Forget
Something should be done for those who cared enough to have a 1000+ day sub.

Last edited by xenor002; 08-24-2012 at 08:32 AM.
Commander
Join Date: Jun 2012
Posts: 387
# 7
08-24-2012, 10:44 AM
This post has been edited to remove content which violates the Perfect World Entertainment Community Rules and Policies . ~syberghost
When in doubt, (hehe) c4!
This sig dedicated to the many random objects the Mythbusters crew has blow to smitherines

Last edited by syberghost; 08-24-2012 at 11:38 AM.
Commander
Join Date: Jul 2012
Posts: 423
# 8
08-24-2012, 02:59 PM
Well CS contacted me and to sum it up: Sucks to be you. I just wish they phrased it better...


Thanks CS. I saw a ton of handouts left when STLV vendor room was closing...what did you guys do? Burn most of them?

Was looking forward to "Convention Veteren" title and holo Leeta...

----------

Brandom just posted an update on the first page..or at least someone forwarded the article...
EXPLORE.

Dec '07 Account
I EARNED 1000 days...I didn't BUY it! New LTS=Death to Vet.System: 10/10/12 Never Forget
Something should be done for those who cared enough to have a 1000+ day sub.

Last edited by xenor002; 08-24-2012 at 03:06 PM.
Career Officer
Join Date: Jun 2012
Posts: 538
# 9
08-24-2012, 03:09 PM
Hmm, try attaching a photo of the handout with the code clearly visible and send it to them. That will at least prove you are the one who received it.

If they still won't help you after that, well... Anger and loss of goodwill justified, then.
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