Lieutenant
Join Date: Jun 2012
Posts: 90
# 1 Not getting Monthly Stipend
07-24-2013, 10:48 AM
Hi, recently I have noticed I haven't been getting all my monthly Stipends added to my account. I think I've only had one in the last three or four months and I was wondering why.
Can someone look into my account please and see what is going on?
Community Moderator
Join Date: Jun 2012
Posts: 2,419
# 2
07-24-2013, 10:54 AM
No one on the forums can really look into billing issues as that's private information.

You can reach out to the billing team at http://support.perfectworld.com ('Contact Us' tab, 'Billing' for the category drop down). If you are not able to reach the support site, please email directly to customerservice@perfectworld.com and put "billing" in the subject line and as many details in the message as possible. Filing a ticket is always the preferred method to contact PWE as you can ensure your ticket is in the right queue via the category dropdown.
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