Even if you were able to purchase Zen it seems there's currently no way to transfer any amount of Zen from your "wallet" to STO! When attempting to transfer Zen to STO there's no server(s) to select (just a "No characters" option) so the transfer cannot be completed!
This is just a completely massive failure from PWE!
So does a character actually have to be level 10. I just started, but I wanted to add some character slots. I got a perfect word card to add to the game and got the same message. I dont really want to wait until I'm level ten.
i tried for two weeks to figure this problem out with no luck support ticket page was blank, no help from the perfect world forums, and cryptic help ignored my angry ranting. finally i clicked on an sto forum page and found this thread. i wanted to post my complaint here and it prompted me to sign in to perfect world, so i did. it then asked if i wanted to link my accounts and i said yes. now i have no problems buying zen. i see this as a massive failure of sto, perfect world and cryptic to link the systems together. so for all of you itching to shovel money into those companies, link the accounts first.
p.s. to perfectworld.com, you need to inform the public about this problem. a notice of some kind to let people know. there is nothing anywhere that told me to link the accounts.
p.p.s. to perfectworld.com FIX YOUR SUPPORT PAGE!!!!!!!!!!!!!!!!!!!!!!!
Same problem here and still no solution, support call it... a bug and that's it ?
I tried several nav, cleaned the cash, attempt to log when STO's running, create a new toon... etc... nothing seems working, still the level 10 crap.
Good sides for me : i'm a lifer, i can play and i can't buy Zen so i save my money.
Bad sides for PWE/Cryptic !