Join Date: Sep 2012
Posts: 1
# 1 Buying Zen Problem
09-03-2012, 08:20 AM
Has anyone else been unable to buy Zen with the message comming up saying that
I must be a Level 10 or Higher to continue? Ive been a Level 50 for over a YEAR ! When I try to use the contact us the page refuses to load. Any help/ideas?
Career Officer
Join Date: Jun 2012
Posts: 231
# 2
09-03-2012, 08:49 AM
I had a problem last week trying to get through to Contact us. I had to clear my browser history, all of it. I believe the page would not load, because of the to many redirects.

As for the level ten/ 1 week warning, have you just swapped your account from a cryptic to a PWE account, if that is the case. It will read your account as a new one, instead of an XXX day account and so you will not be able to get any Zen until that time has transpired.

You could try starting a new account, get it to level 10 and then once the zen store unlocks delete the character. It might be quicker than contacting PWE.
Super Moderator
Join Date: Jun 2012
Posts: 5,247
# 3 Thread Moved from PvE Feedback
09-03-2012, 10:02 PM
This thread has been moved, as the topic does not relate to PvE.

If the webpage doesn't work for you, you can also submit tickets via email.


Be sure to specify that it's about Star Trek Online and that it's an account issue. I hope they get it fixed for you.

Volunteer Community Moderator for the Star Trek Online forums -- My views may not represent those of Cryptic Studios or Perfect World Entertainment. If you wish to speak to someone on the community team, file a "forums and website" support ticket here, as we are not able to respond to PMs regarding moderation inquiries.
Link: How to PM - Twitter @STOMod_Bluegeek

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is Off
HTML code is Off

All times are GMT -7. The time now is 01:33 AM.