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Lieutenant
Join Date: Aug 2012
Posts: 33
While i was a playing player some time ago i bought a lot of ships from the c-store on federation as well as on Klingon side
Now i came back as F2P and only 1 ship i bought on each side is reclaimable
Several of my characters have ships i bought out of the c-store but do not show as claimable ships
I read the Q&A and it clearly states those ships are account wide unlocked ....

: Quote
Q: Are C-Store ships bought per-character?
Q: C-Store ships are account-wide unlocks (buy one, claim on all characters that can use it) and can be reclaimed for free if discharged. C-Store ships you get from sources other than the C-Store (e.g. Vet Rewards) are NOT reclaimable for free and are NOT account-wide.

How can i have all my ships back that i bought but can't claim ???
Ensign
Join Date: Jul 2012
Posts: 23
# 2
09-04-2012, 12:18 PM
I would probably suggest contacting support about it, because to be honest there is not much else you can do if they are indeed account wide unlocks.
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Last edited by infernomortis; 09-04-2012 at 03:11 PM.
Community Moderator
Join Date: Jun 2012
Posts: 860
# 3
09-04-2012, 02:01 PM
Beaming to Bugs!
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Lieutenant
Join Date: Aug 2012
Posts: 33
# 4
09-04-2012, 04:22 PM
Quote:
Originally Posted by tobar26th View Post
Beaming to Bugs!
yup they were all bought through the c-store

We used to spend a huge amouth of money on this game when it was pay to play

I have characters that fly ships that don't even show unlocked or claimable
a list of ships i bought in the past :

Kar'Fi Battle Carrier
Marauder Patrol Cruiser
B'rel Bird-of-Prey Retrofit
Exploration Cruiser Retrofit
Long Range Science Vessel Retrofit
Tactical Escort Retrofit
the only 2 i can claim are the Vulcan D'Kyr and the Guramba Siege Destroyer

I know it bought the Tactical Escort Retrofit because i was disappointing in it , also not claimable, none of my characters has it anymore because i deleted a few characters because i like leveling and restarted a few , lol
I'll try to find out how to contact customer support , never had to deal with them before

thanks for the responds , much appreciated

Last edited by outooffocus; 09-04-2012 at 04:32 PM.
Career Officer
Join Date: Jun 2012
Posts: 1,707
# 5
09-04-2012, 04:30 PM
Quote:
Originally Posted by outooffocus View Post
yup they were all bought through the c-store

We used to spend a huge amouth of money on this game when it was pay to play

I have characters that fly ships that don't even show unlocked or claimable
I know it bought the defiant retrofit , also not claimable, none of my characters has it anymore because i deleted a few characters because i like leveling and restarted a few , lol
I'll try to find out how to contact customer support , never had to deal with them before

thanks for the responds , much appreciated
One thing about claiming C-Store ships to be aware of:

1) If the caharacter you're attemptiong to claim a ship for isn't high enough level to fly said ship, hyou won't be able to claim it.

Also, if you got a T5 ship using the previous in game Emblem system (which was replaced by the Dilithium system); that's not the same as purchasing a ship with C-Points back in the day.

You did say you spent a lot of money so I do assume you did purchase stuff from the C-Store with CP. If your characters are high enough level, and you're 100% certain you purchased a ship with CP that hyou now can't claim; yes, as stated by many above -- opening a ticket wityh customer support is your only option.
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Lieutenant
Join Date: Aug 2012
Posts: 33
# 6
09-04-2012, 04:36 PM
thanks for your reply , i was just working on editing in a list of ships i bought , and no i never used a emblem system
We (my wife and I) always bought c-store credits and bought ships , costumes etc that way
All my characters, except one are level 50
I have 4 Klingon and 3 fed characters , just deleted a fed char to start a low level Klingon one which just reached 30

I just submitted a ticket and hope to get some response soon

Last edited by outooffocus; 09-04-2012 at 04:53 PM.
Republic Veteran
Join Date: Jul 2012
Posts: 430
# 7
09-05-2012, 02:46 PM
All the c-store ship you bought are claimable at the ship store in the shipyards. At the appropriate levels off course.
Starfleet Veteran
Join Date: Jun 2012
Posts: 1,246
# 8
09-05-2012, 03:55 PM
There were also va ship token ships. They were the defiant, galaxy-r and the intrepid. Every one got one for hitting level 50 If these are the ships you are having problems with then that might be the cause.
Lieutenant
Join Date: Aug 2012
Posts: 33
# 9
09-06-2012, 05:29 AM
Quote:
Originally Posted by solidneutronium View Post
All the c-store ship you bought are claimable at the ship store in the shipyards. At the appropriate levels off course.
well that is the whole problem , they are not , the c-store wants me to pay for them AGAIN
Lieutenant
Join Date: Aug 2012
Posts: 33
# 10
09-06-2012, 05:32 AM
Quote:
Originally Posted by robdmc View Post
There were also va ship token ships. They were the defiant, galaxy-r and the intrepid. Every one got one for hitting level 50 If these are the ships you are having problems with then that might be the cause.
Nope , i don't have any of those ships
these are the ships i'm talking about
Kar'Fi Battle Carrier
Marauder Patrol Cruiser
B'rel Bird-of-Prey Retrofit
Exploration Cruiser Retrofit
Long Range Science Vessel Retrofit
Tactical Escort Retrofit
the only 2 i can claim are the Vulcan D'Kyr and the Guramba Siege Destroyer
i forgot one more in that list , vor'cha retrofit i believe ,one of my char still has it
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