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Starfleet Veteran
Join Date: Jun 2012
Posts: 891
# 11
09-06-2012, 06:16 AM
Quote:
Originally Posted by outooffocus View Post
Tactical Escort Retrofit
This ship was claimable using a VA ship token back when the game was subscription based. Sure you didn't buy this one with a VA token?
Lieutenant
Join Date: Aug 2012
Posts: 33
# 12
09-07-2012, 06:14 AM
uhm , i never seen anything called a VA token..., don't think i plaid the game that long , have a in game mail from my wife dating 3/27/2011
but that does not explain why all the other ones are not unlocked either , even though i still fly them

Last edited by outooffocus; 09-07-2012 at 06:16 AM.
Starfleet Veteran
Join Date: Jun 2012
Posts: 891
# 13
09-07-2012, 06:42 AM
Quote:
Originally Posted by outooffocus View Post
uhm , i never seen anything called a VA token..., don't think i plaid the game that long , have a in game mail from my wife dating 3/27/2011
but that does not explain why all the other ones are not unlocked either , even though i still fly them
You got the token when quinn promoted you to VA and you then went down to the shipyard and got a tier V ship. You don't ever "see" the token, just like you never see a retrain token sitting in your inventory. Quinn just tells you to go see LT Laurel and she lets you buy a ship.

When f2p launched, the free VA ships went away and only the tons who had reached VA and unlocked that ship (on that toon) had the ship.

I'm not saying that you didn't spend money or unlock c-store ships in all cases. I am just saying that the tactical escort you mentioned was a free ship available to any player who reached VA rank before F2P launched (as a per character unlock).

Odds are you claimed this as a VA on one of your toons as a free ship for making VA and didn't buy it in the C-store, which would explain why one toon has it, and the others can't claim it.
Career Officer
Join Date: Jun 2012
Posts: 421
# 14
09-07-2012, 07:28 AM
Hello and welcome to PWE Customer service please deposit 25 zen to complete this service ticket........
Lieutenant
Join Date: Aug 2012
Posts: 33
# 15
09-07-2012, 09:25 PM


does anyone know if customer support has a phone number

I found old emails that tell i bought atari tokens to buy from startrek online
That was before perfect world took over

this is the reply i got from customer support:

Hello ,

We have reviewed the account and our investigation shows that the ships you have listed have not yet been purchased via the C-Store on this account.

It is possible that these ships were obtained using an alternate currency, such as free ship tokens.
Please note that these purchases are one time character specific purchases and the ships will not be available account wide.

If you would like the ships to be available account wide, please purchase them from the C-Store


My total purchase history is empty ,wich makes sense if i bought all that through atari tokens , not zen

So i'm looking for a phone number of customer support ,so i can explain the issue in person

Can anyone help me ?

Last edited by outooffocus; 09-07-2012 at 09:53 PM.
Career Officer
Join Date: Jun 2012
Posts: 152
# 16
10-04-2012, 09:12 PM
I just noticed the same thing... I bought the Advanced Heavy Cruiser a long time ago in the C-Store, and now its saying i don't have it... and need to buy again. Every ship I've purchased since you could buy them in game and not through the website are still working fine, its just that one I bought long ago through the website... before perfect world...
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