Lt. Commander
Join Date: Jul 2012
Posts: 101
Hi there. I've seen a lot of people having problems launching the game due to a Cryptic Autoupdater problem with the launcher. For some people replacing thier current launcher with a working copy of the latest worked to get them out of the Autoupdate problem. This may be a solution.

This is the latest version of the launcher as of Jan 3. Current version is 2012.12.21.319
Old version is 2012.12.20.650.

~EDITED -- See closing post on the last page~

Simply download either the 4mb 7zip file and extract to your ST Online directory or download the 9.4 mb uncompressed file and copy to your ST Online directory.

If you don't know where the directory is but use a desktop shortcut, right click on the shortcut and select "open file location" to go to the directory.

You can get the version number by going to the launcher file in the Star Trek Online directory and right clicking. Select properties and click on the details tab. It will tell the file version. Alternatively on Vista, you can hover the mouse on the file and a pop up will show the file version as well.

Hopefully this will fix your autoupdate problem.

--------------------

Another thing you can try is renaming the .patch directory in the Star Trek Online/Live directory to something else like "old .patch".

That directory contains all the patch data for the launcher. Removing it worked for some people, but i prefer to rename so i can easily restore things back to before i was fooling around.

This actually worked for me as well after a crash resulted in the launcher coming up but being stuck in the patching... part without it ever patching.

---------------------

Another option posted by Raith

I went into my PWE account and reset the Browser Safeguard and Computer Safeguard part of the Account Safeguard (Delete the computer the client is registered for and get it to send you a new email-code etc), figuring that that's probably whats causing the issue as it hasn't updated to an IP change or something.

Anyways, its worked for me and now I can log on normally once again.

- Raith

---------------------

One last thing you can do is change your IP if you are using a dynamic IP.

The easiest way to change your IP is to turn off your modem and router for around 5-10 minutes.

To check if your IP changed first go to the website What is my IP.

Then turn off the modem and router if any.

Note that the modem and router must be turned off as in no power to the items. Simply flicking the on/off switch works for most modems but routers usually have to be unplugged. There should be no lights showing on both items.

Wait 5-10 minutes and turn everything back on.

Then check the site again to see if your IP changed. If not try it again as sometimes you get the same IP address.

If it changed try STO and see if it can update.


If this fails, the other thing to try is to turn off your modem and routers for around 8 hours then turn them on again and check to see it the IP changed.



If you do download the files, please post to say if it worked or not. I'd like to know.

Final note: If this works, make a new folder called Latest launcher and copy both the launcher and the .patch directory into it. This way if the problem hits you again you can easily do the workaround again.

In the past week I had this problem hit me three times. The first 2 times it fixed itself after trying to run the game a few times. The third time I lost a day and had to go onto the net and the forums to gather data to resolve my problem. This is the result.

If anyone else had the Autoupdate problem and were able to resolve it please drop a post as I'd like to see if we can consolidate all the potential workarounds into a single post so people won't have to keep making new threads on the same issue.

Thanks in advance.

Last edited by pwebranflakes; 01-06-2013 at 01:36 PM.
Lt. Commander
Join Date: Jul 2012
Posts: 101
# 2
09-06-2012, 04:30 PM
Reserved for future use
Ensign
Join Date: Jul 2012
Posts: 10
# 3
09-09-2012, 06:16 PM
Quote:
Originally Posted by ga1en View Post
Hi there. I've seen a lot of people having problems launching the game due to a Cryptic Autoupdater problem with the launcher. For some people replacing thier current launcher with a working copy of the latest worked to get them out of the Autoupdate problem. This may be a solution.

This is the latest version of the launcher as of Sept 6

Updated Star Trek Launcher in 7zip format. 3mb

Updated Star Trek Launcher actual file. 9mb

Simply download either the 3mb 7zip file and extract to your ST Online directory or download the 9 mb uncompressed file and copy to your ST Online directory.

If you don't know where the directory is but use a desktop shortcut, right click on the shortcut and select "open file location" to go to the directory.

Hopefully this will fix your autoupdate problem.

--------------------

Another thing you can try is renaming the .patch directory in the Star Trek Online/Live directory to something else like "old .patch".

That directory contains all the patch data for the launcher. Removing it worked for some people, but i prefer to rename so i can easily restore things back to before i was fooling around.

This actually worked for me as well after a crash resulted in the launcher coming up but being stuck in the patching... part without it ever patching.

---------------------

One last thing you can do is change your IP if you are using a dynamic IP.

The easiest way to change your IP is to turn off your modem and router for around 5-10 minutes.

To check if your IP changed first go to the website What is my IP.

Then turn off the modem and router if any.

Note that the modem and router must be turned off as in no power to the items. Simply flicking the on/off switch works for most modems but routers usually have to be unplugged. There should be no lights showing on both items.

Wait 5-10 minutes and turn everything back on.

Then check the site again to see if your IP changed. If not try it again as sometimes you get the same IP address.

If it changed try STO and see if it can update.


If this fails, the other thing to try is to turn off your modem and routers for around 8 hours then turn them on again and check to see it the IP changed.



If you do download the files, please post to say if it worked or not. I'd like to know.

Final note: If this works, make a new folder called Latest launcher and copy both the launcher and the .patch directory into it. This way if the problem hits you again you can easily do the workaround again.

In the past week I had this problem hit me three times. The first 2 times it fixed itself after trying to run the game a few times. The third time I lost a day and had to go onto the net and the forums to gather data to resolve my problem. This is the result.

If anyone else had the Autoupdate problem and were able to resolve it please drop a post as I'd like to see if we can consolidate all the potential workarounds into a single post so people won't have to keep making new threads on the same issue.

Thanks in advance.
i need some assistance with the security features of my windows xp sp3. I re-installed STO and the launcher is not updating and i cannot access the game at all. i believe it may have to do with my internet securities as my firewall is ordered to accept STO. i cannot even contact perfectworld support to assist. for a few days now i have been trying to seek answers online and use my knowledge to bypass and still no luck. i even turned off my firewall temporarily and still no luck any well worded advice would be greatly appreciated ty
Lieutenant
Join Date: Sep 2012
Posts: 41
# 4
09-10-2012, 04:47 AM
are you behind a router?

if so, you may need to open your ports for sto,
check http://portforward.com/cports.htm to which ports u need to open

hope that helps
Ensign
Join Date: Sep 2012
Posts: 5
# 5
09-10-2012, 07:58 AM
Day 11,
nothing works. tryed everything..

Routenverfolgung zu 208.95.184.0 ?ber maximal 30 Abschnitte

1 1 ms 2 ms 1 ms fritz.box [192.168.178.1]
2 9 ms 9 ms 9 ms 217.0.117.13
3 9 ms 9 ms 9 ms 217.0.81.122
4 11 ms 21 ms 11 ms f-ed6-i.F.DE.NET.DTAG.DE [62.156.131.238]
5 12 ms 11 ms 12 ms te0-7-0-0.ccr21.fra03.atlas.cogentco.com [130.11
7.14.149]
6 18 ms 18 ms 18 ms te0-2-0-2.ccr21.ams03.atlas.cogentco.com [130.11
7.1.162]
7 27 ms 28 ms 28 ms te0-4-0-7.ccr21.lpl01.atlas.cogentco.com [154.54
.58.66]
8 97 ms 96 ms 97 ms te0-5-0-3.ccr21.bos01.atlas.cogentco.com [154.54
.44.193]
9 114 ms 210 ms 206 ms te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.
134]
10 102 ms 106 ms 106 ms 38.111.40.114
11 * * * Zeit?berschreitung der Anforderung.
12 * * * Zeit?berschreitung der Anforderung.
13 * * * Zeit?berschreitung der Anforderung.
14 * * * Zeit?berschreitung der Anforderung.
15 * * * Zeit?berschreitung der Anforderung.
16 * * * Zeit?berschreitung der Anforderung.
17 * * * Zeit?berschreitung der Anforderung.
18 * * * Zeit?berschreitung der Anforderung.
19 * * * Zeit?berschreitung der Anforderung.
20 * * * Zeit?berschreitung der Anforderung.
21 * * * Zeit?berschreitung der Anforderung.
22 * * * Zeit?berschreitung der Anforderung.
23 * * * Zeit?berschreitung der Anforderung.
24 * * * Zeit?berschreitung der Anforderung.
25 * * * Zeit?berschreitung der Anforderung.
26 * * * Zeit?berschreitung der Anforderung.
27 * * * Zeit?berschreitung der Anforderung.
28 * * * Zeit?berschreitung der Anforderung.
29 * * * Zeit?berschreitung der Anforderung.
30 * * * Zeit?berschreitung der Anforderung.

Ablaufverfolgung beendet.

C:\Users\0000>tracert 208.95.185.255

Routenverfolgung zu 208.95.185.255 ?ber maximal 30 Abschnitte

1 3 ms 1 ms 2 ms fritz.box [192.168.178.1]
2 11 ms 10 ms 9 ms 217.0.117.13
3 9 ms 9 ms 10 ms 217.0.81.118
4 11 ms 11 ms 11 ms f-ed6-i.F.DE.NET.DTAG.DE [62.156.131.238]
5 12 ms 12 ms 11 ms te0-7-0-0.ccr21.fra03.atlas.cogentco.com [130.11
7.14.149]
6 91 ms 18 ms 18 ms te0-1-0-2.ccr21.ams03.atlas.cogentco.com [130.11
7.0.145]
7 28 ms 28 ms 28 ms te0-2-0-7.ccr21.lpl01.atlas.cogentco.com [154.54
.37.90]
8 96 ms 97 ms 96 ms te0-4-0-2.ccr21.bos01.atlas.cogentco.com [154.54
.44.197]
9 96 ms 96 ms 97 ms te4-4.ccr01.bos06.atlas.cogentco.com [66.28.4.42
]
10 * * * Zeit?berschreitung der Anforderung.
11 * * * Zeit?berschreitung der Anforderung.
12 * * * Zeit?berschreitung der Anforderung.
13 * * * Zeit?berschreitung der Anforderung.
14 * * * Zeit?berschreitung der Anforderung.
15 * * * Zeit?berschreitung der Anforderung.
16 * * * Zeit?berschreitung der Anforderung.
17 * * * Zeit?berschreitung der Anforderung.
18 * * * Zeit?berschreitung der Anforderung.
19 * * * Zeit?berschreitung der Anforderung.
20 * * * Zeit?berschreitung der Anforderung.
21 * * * Zeit?berschreitung der Anforderung.
22 * * * Zeit?berschreitung der Anforderung.
23 * * * Zeit?berschreitung der Anforderung.
24 * * * Zeit?berschreitung der Anforderung.
25 * * * Zeit?berschreitung der Anforderung.
26 * * * Zeit?berschreitung der Anforderung.
27 * * * Zeit?berschreitung der Anforderung.
28 * * * Zeit?berschreitung der Anforderung.
29 * * * Zeit?berschreitung der Anforderung.
30 * * * Zeit?berschreitung der Anforderung.

Ablaufverfolgung beendet.


C:\Users\0000>tracert 208.95.185.131

Routenverfolgung zu 208.95.185.131 ?ber maximal 30 Abschnitte

1 1 ms 1 ms 1 ms fritz.box [192.168.178.1]
2 9 ms 9 ms 10 ms 217.0.117.13
3 9 ms 8 ms 9 ms 217.0.81.118
4 11 ms 11 ms 11 ms 194.25.6.86
5 11 ms 10 ms 11 ms te0-7-0-2.ccr21.fra03.atlas.cogentco.com [130.11
7.14.105]
6 17 ms 17 ms 18 ms te0-4-0-2.ccr21.ams03.atlas.cogentco.com [154.54
.39.181]
7 28 ms 28 ms 28 ms te0-2-0-2.ccr21.lpl01.atlas.cogentco.com [154.54
.37.86]
8 100 ms 100 ms 99 ms te0-2-0-3.ccr21.bos01.atlas.cogentco.com [154.54
.31.189]
9 286 ms 240 ms 243 ms te4-4.ccr01.bos06.atlas.cogentco.com [66.28.4.42
]
10 95 ms 106 ms 106 ms 38.111.40.114
11 96 ms 103 ms 106 ms 208.95.185.131

Ablaufverfolgung beendet.

C:\Users\0000>tracert 208.95.185.131

Routenverfolgung zu 208.95.185.131 ?ber maximal 30 Abschnitte

1 1 ms 2 ms 1 ms fritz.box [192.168.178.1]
2 11 ms 9 ms 9 ms 217.0.117.13
3 9 ms 9 ms 9 ms 217.0.81.118
4 48 ms 11 ms 11 ms 194.25.6.86
5 11 ms 12 ms 11 ms te0-7-0-2.ccr21.fra03.atlas.cogentco.com [130.11
7.14.105]
6 20 ms 17 ms 17 ms te0-4-0-2.ccr21.ams03.atlas.cogentco.com [154.54
.39.181]
7 28 ms 28 ms 28 ms te0-2-0-2.ccr21.lpl01.atlas.cogentco.com [154.54
.37.86]
8 100 ms 100 ms 100 ms te0-2-0-3.ccr21.bos01.atlas.cogentco.com [154.54
.31.189]
9 112 ms 209 ms 214 ms te4-4.ccr01.bos06.atlas.cogentco.com [66.28.4.42
]
10 101 ms 106 ms 107 ms 38.111.40.114
11 104 ms 106 ms 106 ms 208.95.185.131

Ablaufverfolgung beendet.


C:\Users\0000>tracert 208.95.185.73

Routenverfolgung zu 208.95.185.73 ?ber maximal 30 Abschnitte

1 2 ms 1 ms 1 ms fritz.box [192.168.178.1]
2 11 ms 9 ms 9 ms 217.0.117.13
3 9 ms 9 ms 8 ms 217.0.81.114
4 11 ms 11 ms 10 ms 194.25.6.74
5 11 ms 12 ms 11 ms te0-7-0-0.ccr21.fra03.atlas.cogentco.com [130.11
7.14.149]
6 17 ms 20 ms 17 ms te0-0-0-2.ccr21.ams03.atlas.cogentco.com [130.11
7.48.165]
7 28 ms 28 ms 28 ms te0-3-0-2.ccr21.lpl01.atlas.cogentco.com [154.54
.37.94]
8 100 ms 100 ms 100 ms 154.54.85.209
9 99 ms 100 ms 100 ms te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.
134]
10 105 ms 106 ms 106 ms 38.111.40.114
11 * * * Zeit?berschreitung der Anforderung.
12 * * * Zeit?berschreitung der Anforderung.
13 * * * Zeit?berschreitung der Anforderung.
14 * * * Zeit?berschreitung der Anforderung.
15 * * * Zeit?berschreitung der Anforderung.
16 * * * Zeit?berschreitung der Anforderung.
17 * * * Zeit?berschreitung der Anforderung.
18 * * * Zeit?berschreitung der Anforderung.
19 * * * Zeit?berschreitung der Anforderung.
20 * * * Zeit?berschreitung der Anforderung.
21 * * * Zeit?berschreitung der Anforderung.
22 * * * Zeit?berschreitung der Anforderung.
23 * * * Zeit?berschreitung der Anforderung.
24 * * * Zeit?berschreitung der Anforderung.
25 * * * Zeit?berschreitung der Anforderung.
26 * * * Zeit?berschreitung der Anforderung.
27 * * * Zeit?berschreitung der Anforderung.
28 * * * Zeit?berschreitung der Anforderung.
29 * * * Zeit?berschreitung der Anforderung.
30 * * * Zeit?berschreitung der Anforderung.

Ablaufverfolgung beendet.

C:\Users\0000>tracert 208.95.184.81

Routenverfolgung zu 208.95.184.81 ?ber maximal 30 Abschnitte

1 2 ms 2 ms 1 ms fritz.box [192.168.178.1]
2 19 ms * 9 ms 217.0.117.13
3 8 ms 8 ms 8 ms 217.0.81.114
4 11 ms 11 ms 30 ms f-ed6-i.F.DE.NET.DTAG.DE [62.156.131.250]
5 12 ms 11 ms 11 ms te0-7-0-0.ccr21.fra03.atlas.cogentco.com [130.11
7.14.149]
6 17 ms 17 ms 17 ms te0-1-0-2.ccr21.ams03.atlas.cogentco.com [130.11
7.0.145]
7 29 ms 28 ms 28 ms te0-2-0-7.ccr21.lpl01.atlas.cogentco.com [154.54
.37.90]
8 96 ms 96 ms 97 ms te0-4-0-2.ccr21.bos01.atlas.cogentco.com [154.54
.44.197]
9 112 ms 96 ms 96 ms te4-4.ccr01.bos06.atlas.cogentco.com [66.28.4.42
]
10 184 ms 106 ms 106 ms 38.111.40.114
11 100 ms 99 ms 99 ms 208.95.184.81

Ablaufverfolgung beendet.

C:\Users\0000>tracert 208.95.185.165

Routenverfolgung zu accounts.crypticstudios.com [208.95.185.165] ?ber maximal 30
Abschnitte:

1 2 ms 1 ms 1 ms fritz.box [192.168.178.1]
2 10 ms 9 ms 9 ms 217.0.117.13
3 9 ms 9 ms 8 ms 217.0.81.114
4 11 ms 11 ms 12 ms 194.25.6.82
5 11 ms 11 ms 11 ms te0-7-0-2.ccr21.fra03.atlas.cogentco.com [130.11
7.14.105]
6 17 ms 17 ms 17 ms te0-1-0-2.ccr21.ams03.atlas.cogentco.com [130.11
7.0.145]
7 28 ms 27 ms 28 ms te0-2-0-7.ccr21.lpl01.atlas.cogentco.com [154.54
.37.90]
8 96 ms 96 ms 96 ms te0-0-0-3.ccr21.bos01.atlas.cogentco.com [154.54
.31.169]
9 96 ms 96 ms 97 ms te4-4.ccr01.bos06.atlas.cogentco.com [66.28.4.42
]
10 105 ms 107 ms 107 ms 38.111.40.114
11 118 ms 96 ms 96 ms accounts.crypticstudios.com [208.95.185.165]

Ablaufverfolgung beendet.

C:\Users\0000>tracert 208.95.187.80

Routenverfolgung zu errortracker.crypticstudios.com [208.95.187.80] ?ber maximal
30 Abschnitte:

1 2 ms 1 ms 1 ms fritz.box [192.168.178.1]
2 10 ms 9 ms 9 ms 217.0.117.13
3 9 ms 9 ms 9 ms 217.0.81.122
4 100 ms 101 ms 102 ms was-sb1-i.WAS.US.NET.DTAG.DE [62.154.5.186]
5 98 ms 98 ms 98 ms 194.25.209.42
6 102 ms 108 ms 102 ms pos-3-13-0-0-cr01.ashburn.va.ibone.comcast.net [
68.86.86.69]
7 119 ms 117 ms 119 ms he-4-3-0-0-cr01.56marietta.ga.ibone.comcast.net
[68.86.89.150]
8 136 ms 134 ms 134 ms pos-1-7-0-0-cr01.dallas.tx.ibone.comcast.net [68
.86.85.149]
9 172 ms 170 ms 171 ms pos-0-15-0-0-cr01.losangeles.ca.ibone.comcast.ne
t [68.86.85.137]
10 170 ms 172 ms 170 ms 68.86.92.206
11 182 ms 174 ms 181 ms xe-2-1-0-0-sur01.sfsutro.ca.sfba.comcast.net [68
.87.202.221]
12 179 ms 179 ms 179 ms xe-0-0-0-0-sur01.sanjose.ca.sfba.comcast.net [68
.85.86.26]
13 173 ms 173 ms 182 ms 107-1-158-94-ip-static.hfc.comcastbusiness.net [
107.1.158.94]
14 176 ms 180 ms 180 ms errortracker.crypticstudios.com [208.95.187.80]


Ablaufverfolgung beendet.

C:\Users\0000>

i give up.
ps. why have the french guys no prob.?
Ensign
Join Date: Jul 2012
Posts: 10
# 6
09-10-2012, 08:20 AM
Quote:
Originally Posted by darkdazmad View Post
are you behind a router?

if so, you may need to open your ports for sto,
check http://portforward.com/cports.htm to which ports u need to open

hope that helps

I tried that suggestion as you recommended for my router i went from dynamic to static internet and included the ports, i also included into the trusted sites the addressing and ports and still have issues. dunno what else to do or configure?
Career Officer
Join Date: Jun 2012
Posts: 43
# 7
09-10-2012, 08:22 AM
Thanks for the suggestions but replacing the launcher did not work for me. And renaming .patch folder also did nothing for me.

And I can't turn off my modem it has a battery backup. Due to the fact I have phone service bundled with my internet and cable tv, and both the phone and internet go through the same modem. And turning it off long enough for the battery backup to drain would take out my phone service till I plugged it back in.

I did add the ports to the router and as far as I can tell it did nothing as well.
Ensign
Join Date: Aug 2012
Posts: 19
# 8 !?!...
09-10-2012, 08:27 AM
I think this may have worked for me. After replacing the launcher with this new one and doing a force verify I saw it actually throwing up files names in the patch window where previously it just said patching for a min. Now I've logged on and am currently taking a tour through zones testing my connection. Looks good so far.


Edit: no, as soon as i zoned to a busy location (DS9) the lag and server disconnected message reared their ugly heads again. For a min there i thought i was good to go.

Last edited by fanboy3k; 09-10-2012 at 08:43 AM.
Career Officer
Join Date: Jun 2012
Posts: 43
# 9
09-10-2012, 08:40 AM
Quote:
Originally Posted by fanboy3k View Post
I think this may have worked for me. After replacing the launcher with this new one and doing a force verify I saw it actually throwing up files names in the patch window where previously it just said patching for a min. Now I've logged on and am currently taking a tour through zones testing my connection. Looks good so far.
How do you do a force verify?

Edit: Found it but it seems to do nothing for me either. I click Force verify click ok, and then login and it proceeds to patch. So that doesn't fix my problem either.

Last edited by aphantasm; 09-10-2012 at 08:53 AM.
Ensign
Join Date: Jul 2012
Posts: 10
# 10
09-10-2012, 10:41 AM
Quote:
Originally Posted by aphantasm View Post
How do you do a force verify?

Edit: Found it but it seems to do nothing for me either. I click Force verify click ok, and then login and it proceeds to patch. So that doesn't fix my problem either.

i unistalled and reinstalled mt sto and when i launch a message comes up trying to update launcher please be patient which nothing happens then i check the folder and see a crash log a error report my hardware is fine but i feel like the computer is not contacting or allow the launcher to do its thing. i am able to ping the sto server. i wish i can contact support but all i get is a try again to that page can anyone successfully go to perfectworld.com support, contact us and actually place a ticket in? i know i cant and i think thats why i bellieve its my sytems internet security or router preventing my access to sto
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