Originally Posted by dracounguis

I never knew this silencing thing existed. Ignoring, sure; I've been on both sides of that. But GMs/Devs letting an automated system put a hammer down on a player is madness w/o some person looking into it before punishment is meted out.

Better some jerk get away with annoying everyone at ESD (till everyone ignores him) than one innocent person get banned due to juvenile malice.

Originally Posted by blznfun

Apparently you can be silenced by anyone (or several people working cooperatively) in STO. I was sitting at the exchange minding my own business when I went to respond to a private PM. My PM didn't go through and I thought the person who PM'd me logged off. When I checked my friends list it showed them online. That's when I checked the system messages and low and behold I was silenced for 24 hours.

I immediately contacted a GM through the behavioral button. Today I got a response saying its an automated system and that I have to wait for it to expire before I can chat again...

REALLY??? Just because someone or a group of people (you know who you are since ironically I was silenced right after the harasser was standing behind me doing the running man...) want to grief someone else (God forbid), I can't chat now and Cryptic refuses to do anything about it! I mean they have logs. They can see that I am being legit and truthful. Harassment should not be tolerated by the community, STO and lastly Cryptic/PW.

They have removed these in the past for me and several others after the response "We have reviewed the circumstances surrounding your chat ban and can find no reason for it. We have opted to remove it early." (Or something similar)

If this is the way Cryptic is going to treat their customers for abiding by the "Terms of service" and not punish those who are violating for those who all following it, God help us...

I am very frustrated about this and wonder what the "Terms of Service" are even for at this point. If they aren't going to uphold them, do we really need them?

Originally Posted by askray

Few things.

I've never heard of anyone being permanently banned for having chat bans issued multiple times. Considering how many times I've seen a friend of mine get chat banned, For random things mind you, I doubt this is a true statement.

Also I STRONGLY suggest you do not grief back using the report spam tool. Doing so is not exactly a wise idea. Fighting fire with fire never works folks

While I agree, and trust me I've been on the chat ban end of things multiple times for no reason, it's annoying, I'd rather have the system in place than without it. Like anazonda said, goldsellers would be running rampant and a GM would literally be sitting in ESD 24/7/365 instead of answering tickets (How they respond is another matter which is not what I'm talking about).

Finally, if you are being harassed by people then file a ticket. Not about the chat ban, but about the harassment AND them using the report spam system to stop you from enjoying the game. If the first one gets an automated response and it happens again, file another one referencing the first ticket ID.

That is the best way to handle it.

Originally Posted by crow1980

This thread could be moved into "The chat ban system needs an overhaul change" http://sto-forum.perfectworld.com/sh...11#post4931111 same topic and content and just sticky that one to keep more threads from poping up on the same topic...

Originally Posted by anazonda

Granted this function can be abused, but in the long run, I'd rather not be without it... If it wasn't for it, we'd probably have entire instances filled with goldsellers.

Originally Posted by mewi