Join Date: Aug 2012
Posts: 2
# 1 Customer Support ~yay~
09-17-2012, 04:05 PM
I just haven't seen many threads thanking customer support. Only flaming them. Which is sad. I wanted to make a quick post saying thank you to customer support for helping me with my issue!

I purchased the promotional 3-month subscription for 30 bucks. And I didn't receive my ZEN stipend in game. I gave it a couple days and still nothing. So I submitted a ticket in game Saturday evening.

Here I am Monday morning and the stipend has been submitted to my ZEN balance with an apology for the delay!

I don't know about the rest of you, but from what I'm used to this is excellent response time for the correction of an issue.

Way to go Customer Support Team!
~Elsa and Aisha de Sica.

"What doesn't kill you... seriously disappoints me."
Career Officer
Join Date: Jun 2012
Posts: 695
# 2
09-17-2012, 04:13 PM
Gratz... maybe all our complaints have caught their attention..

I hope this is a new pattern that continues...
I'll stop kicking that horse when the bugs fixed. Until then as a paying consumer, I will voice my opinion.

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