Ensign
Join Date: Sep 2012
Posts: 4
I am returning after long absence. Now I am requested to enter an account verification code upon login which I should have received via email. However I never received this mail (not even in Spam) and consequently cannot login and play the game anymore. What now?????
Career Officer
Join Date: Jun 2012
Posts: 2,149
# 2
09-21-2012, 08:29 AM
Quote:
Originally Posted by saegio View Post
I am returning after long absence. Now I am requested to enter an account verification code upon login which I should have received via email. However I never received this mail (not even in Spam) and consequently cannot login and play the game anymore. What now?????
How long ago have you been absent??? There was a security 'incident' at the start of this year that resulted in account passwords being 'reset', so you may need to go through the password recovery process first.

You should also check your account information and see if the Email contact info is correct...
Ensign
Join Date: Sep 2012
Posts: 4
# 3
09-21-2012, 12:06 PM
not sure exactly but maybe like 4-5 month absent. I can use my old password for login in the client launcher without problems but instead of character choice i get this notification I mentioned. I checked my account info and my email address is correct
Career Officer
Join Date: Jun 2012
Posts: 2,149
# 4
09-21-2012, 12:41 PM
Quote:
Originally Posted by saegio View Post
not sure exactly but maybe like 4-5 month absent. I can use my old password for login in the client launcher without problems but instead of character choice i get this notification I mentioned. I checked my account info and my email address is correct
It sounds like this will require the intervention of PWE technical support, which means you should be posting this issue in this forum... http://techsupport.perfectworld.com/
Ensign
Join Date: Sep 2012
Posts: 4
# 5
09-21-2012, 06:08 PM
thx for the advice, will do
Ensign
Join Date: Sep 2012
Posts: 4
# 6
10-11-2012, 09:00 AM
still i have found no way to log in. I dont get any confirmation mails. Made already 2 tickets weeks ago...nothing. I dont even get confirmations when i change email or password, just nothing

think i just have to screw this game lol

btw its soo stupid, when i change my mail in perfect world it tells me that it send confirmation to my old mail (where never anything arrives). Changed my address 3 times already but am stuck with the one from the beginning still, so i cant do ****

Last edited by saegio; 10-11-2012 at 09:12 AM.
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