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Lieutenant
Join Date: Sep 2012
Posts: 31
# 1 How do I respond to tickets?
09-27-2012, 11:51 AM
I had a response to my ticket that I think was in error but there is no response button, do I edit my current ticket or start a new one?

(btw I heard a lot of people complain about tech support wait times however I got mine with in 2 days, good job Cryptic, thank you. )
Lieutenant
Join Date: Jul 2012
Posts: 77
# 2
09-27-2012, 02:05 PM
Since I've never seen a response to any of my tickets, can you tell me what a response looks like?

Does it come in your in-game e-mail? Do you get an update within the bug reporting UI? Zone-chat? Fly-by message? Elsewhere?

Thanks.
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