If you have purchased a Legacy or Starter Pack, please see this thread for instructions on how to claim your items in-game. (Please see the yellow text in the linked thread for instructions on creating a Reman.) (Not seeing your pack in-game? Please see the lime-green text in the linked thread above for information.)
If you have additional questions about the Legacy or Starter pack, please read this FAQ.
Thanks SO MUCH for all your support, and we'll see you in-game!
This is the Star Trek Online Gateway bugs and technical issues thread! Please post any bugs, error messages, or compatibility issues here!
What is the Star Trek Online Gateway?
Star Trek Online Gateway is a web application which lets you look at your captains, ships, bridge officers, and other data from STO. Eventually, you will be able to interact with Star Trek Online through Gateway without logging in to the full 3D client.
The purpose of Gateway is to let players into Star Trek Online without needing to start up the full client.
Please note that as this is a beta release, character information and data will be pulled from your Tribble account. To sign up for the Tribble Test Server and transfer a character to it, visit this page.
Feedback
Star Trek Online Gateway is in early Beta, and we look forward to hearing what you think about it. Let us know what you're thinking by posting to this forum thread.
If you have technical issues or experience any bugs such as problems using Gateway with your web browser or device, please let us know by commenting below in this forum thread. Please let us know what operating system and browser (including version numbers) you are using. If you are using a mobile device, let us know which one.
Also, take a glance at the Known Issues below for a list of things we already know about.
Browser Requirements
Gateway is tailored to work on desktop, tablet, and mobile devices supporting HTML5.
Gateway has been verified to operate on recent versions of Chrome, Opera, Firefox, Safari, and Internet Explorer. It may work on earlier versions of these browsers. It does not work on Internet Explorer 8 or earlier.
Gateway requires the use of cookies.
Gateway requires the use of Javascript.
Login Issues
You must log in to a Perfect World account to use Gateway. If you don't have one, you will have to create one first. If you have a Cryptic account, but not a Perfect World account, you will need to create a Perfect World account and link it to your Cryptic account before using Gateway.
A cookie is used to keep track of your session while you using Gateway. This is a "session cookie" and is not kept after you leave the page.
A second, persistent cookie is also used by Account Guard to determine if the particular browser install is authorized for use with your account. This cookie contains no account information.
Known Issues
Gateway does not work on Internet Explorer 8 or earlier.
Character changes that occur in the client are not immediately updated on the web. You must log out and back in to see the changes.
Pictures of bridge officers do not show the officer in their chosen stance.
Pictures of ships do not show additions or changes that come from equipment (e.g. Borg equipment, etc.)
Though Gateway uses the language preferred by your browser, there is some text that is not yet translated. Gateway supports the same languages Star Trek Online does: English, German, and French.
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Brandon "BranFlakes" Felczer | Community Manager
Follow us on Twitter: @trekonlinegame | "Like" us on Facebook
Follow me on Twitter: @PWE_BranFlakes If you wish to speak to someone on the community team, file a "Forums and Website" support ticket here.
Last edited by pwebranflakes; 10-23-2012 at 09:00 AM.
Granted it was for my toon on tribble, but hey, you got to start somewhere.
One thing, need a central location for the URL for Gateway. I picked it up from a posting and now got completely turned around and can't find it again.
Granted it was for my toon on tribble, but hey, you got to start somewhere.
One thing, need a central location for the URL for Gateway. I picked it up from a posting and now got completely turned around and can't find it again.
I don't think we were meant to see it yet...whoops!
So, I saw this briefly, obviously it's pulled for now but looked fantastic. Seriously impressive for an Alpha. Worked beautifully in Safari on my Mac, but in Mobile Safari for my iOS Devices the login windows suffered the same issues as the forum login windows do, they keep dissapearing off the page so they can't have the one time code put in. Hope that makes sense?
Volunteer Community Moderator for the Star Trek Online Forums. My views may not represent those of Cryptic Studios or Perfect World Entertainment. If you wish to speak to someone on the community team, file a 'forums and website' support ticket here, as we are not able to respond to PMs regarding moderation inquiries.
We'll re-post the link once Tribble is back up and people can access it.
When Tribble is down, Gateway is down.
Logical enough :-) hope the info on iOS browsers is taken on. Totally unable to use on an iPhone (though the 5 might...bigger screen and all)
Volunteer Community Moderator for the Star Trek Online Forums. My views may not represent those of Cryptic Studios or Perfect World Entertainment. If you wish to speak to someone on the community team, file a 'forums and website' support ticket here, as we are not able to respond to PMs regarding moderation inquiries.
We'll re-post the link once Tribble is back up and people can access it.
When Tribble is down, Gateway is down.
One of the hats I where at work is software tester... so I tried to log in while tribble is down to see that it errors properly. It says "Too many attempts; please try again later" rather than Tribble is down or server is in maintenance mode.
1hr of work @NYS Min Wage 7.25 = 725 Zen
725 x 102 (or current exchange rate) DL = 73950 DL <- can you earn that per hour in game?
Join Date: Sep 2009 - I want my changeling lava lamp!
<--Click for how to get one of these.
Linear Mode
