Former PWE Community Team Lead
Join Date: Jun 2012
Posts: 9,046
This is the Star Trek Online Gateway bugs and technical issues thread! Please post any bugs, error messages, or compatibility issues here!


What is the Star Trek Online Gateway?

Star Trek Online Gateway is a web application which lets you look at your captains, ships, bridge officers, and other data from STO. Eventually, you will be able to interact with Star Trek Online through Gateway without logging in to the full 3D client.

The purpose of Gateway is to let players into Star Trek Online without needing to start up the full client.

Visit http://gatewaytest.startrekonline.com to access the STO Gateway.

Please note that as this is a beta release, character information and data will be pulled from your Tribble account. To sign up for the Tribble Test Server and transfer a character to it, visit this page.

Feedback

Star Trek Online Gateway is in early Beta, and we look forward to hearing what you think about it. Let us know what you're thinking by posting to this forum thread.

If you have technical issues or experience any bugs such as problems using Gateway with your web browser or device, please let us know by commenting below in this forum thread. Please let us know what operating system and browser (including version numbers) you are using. If you are using a mobile device, let us know which one.

Also, take a glance at the Known Issues below for a list of things we already know about.

Browser Requirements

  • Gateway is tailored to work on desktop, tablet, and mobile devices supporting HTML5.
  • Gateway has been verified to operate on recent versions of Chrome, Opera, Firefox, Safari, and Internet Explorer. It may work on earlier versions of these browsers. It does not work on Internet Explorer 8 or earlier.
  • Gateway requires the use of cookies.
  • Gateway requires the use of Javascript.


Login Issues

You must log in to a Perfect World account to use Gateway. If you don't have one, you will have to create one first. If you have a Cryptic account, but not a Perfect World account, you will need to create a Perfect World account and link it to your Cryptic account before using Gateway.

Click here to create a new account or link an existing account.

Click here for more information on account linking.

Cookie Usage

  • A cookie is used to keep track of your session while you using Gateway. This is a "session cookie" and is not kept after you leave the page.
  • A second, persistent cookie is also used by Account Guard to determine if the particular browser install is authorized for use with your account. This cookie contains no account information.


Known Issues

  • Gateway does not work on Internet Explorer 8 or earlier.
  • Character changes that occur in the client are not immediately updated on the web. You must log out and back in to see the changes.
  • Pictures of bridge officers do not show the officer in their chosen stance.
  • Pictures of ships do not show additions or changes that come from equipment (e.g. Borg equipment, etc.)
  • Though Gateway uses the language preferred by your browser, there is some text that is not yet translated. Gateway supports the same languages Star Trek Online does: English, German, and French.
Brandon "BranFlakes" Felczer | Former Community Team Lead for Perfect World Entertainment

Last edited by pwebranflakes; 10-23-2012 at 10:00 AM.
Career Officer
Join Date: Jul 2012
Posts: 574
# 2
10-19-2012, 01:23 PM
I just tested this, and was amazed!!!!

Granted it was for my toon on tribble, but hey, you got to start somewhere.

One thing, need a central location for the URL for Gateway. I picked it up from a posting and now got completely turned around and can't find it again.
Captain
Join Date: Jun 2012
Posts: 867
# 3
10-19-2012, 01:23 PM
Quote:
Originally Posted by rifter1969 View Post
I just tested this, and was amazed!!!!

Granted it was for my toon on tribble, but hey, you got to start somewhere.

One thing, need a central location for the URL for Gateway. I picked it up from a posting and now got completely turned around and can't find it again.
I don't think we were meant to see it yet...whoops!


So, I saw this briefly, obviously it's pulled for now but looked fantastic. Seriously impressive for an Alpha. Worked beautifully in Safari on my Mac, but in Mobile Safari for my iOS Devices the login windows suffered the same issues as the forum login windows do, they keep dissapearing off the page so they can't have the one time code put in. Hope that makes sense?
Cryptic Studios Team
Join Date: Jun 2012
Posts: 367
# 4
10-19-2012, 01:32 PM
We'll re-post the link once Tribble is back up and people can access it.

When Tribble is down, Gateway is down.
Captain
Join Date: Jun 2012
Posts: 867
# 5
10-19-2012, 01:36 PM
Quote:
Originally Posted by zer0niusrex View Post
We'll re-post the link once Tribble is back up and people can access it.

When Tribble is down, Gateway is down.
Logical enough :-) hope the info on iOS browsers is taken on. Totally unable to use on an iPhone (though the 5 might...bigger screen and all)
Career Officer
Join Date: Jul 2012
Posts: 574
# 6
10-19-2012, 01:38 PM
Sorry all...

Guess i was little too anxious to try.


But, for what its worth, it was really nice to look at... kudos!!!
Career Officer
Join Date: Jun 2012
Posts: 863
# 7
10-19-2012, 01:39 PM
Quote:
Originally Posted by zer0niusrex View Post
We'll re-post the link once Tribble is back up and people can access it.

When Tribble is down, Gateway is down.
The Account Guard link broke, too. Why is it in HTML when BBCode is easier? XD
CHARACTER GRID (@Lord-Ice):
___ |___ _ Fed ____| ____ _KDF __ ____| Rom
Tac_|_Thomas Hale_| __ __Illusion _____| Silence (K)
Eng | ___Antilles _ _| _ Mirror Rygobeth__| N'Vek (F)
Sci _| __ Rygobeth _| _Lukor Son of Q'Tar | Devala (F)
Rihannsu
Join Date: Jun 2012
Posts: 1,576
# 8
10-19-2012, 02:09 PM
First login attempt:
"Too many attempts; please try again later."

Well, that's it for me I guess...
Career Officer
Join Date: Jun 2012
Posts: 537
# 9
10-19-2012, 02:10 PM
Quote:
Originally Posted by zer0niusrex View Post
We'll re-post the link once Tribble is back up and people can access it.

When Tribble is down, Gateway is down.
One of the hats I where at work is software tester... so I tried to log in while tribble is down to see that it errors properly. It says "Too many attempts; please try again later" rather than Tribble is down or server is in maintenance mode.
1hr of work @NYS Min Wage 7.25 = 725 Zen
725 x 102 (or current exchange rate) DL = 73950 DL <- can you earn that per hour in game?

Join Date: Sep 2009 - I want my changeling lava lamp!
Starfleet Veteran
Join Date: Jun 2012
Posts: 625
# 10
10-19-2012, 02:13 PM
I also got hit with the too many attempts on my laptop, my phone just gave me your session has timed out.
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