*!*!*We are investigating an issue where some players are seeing a "login failed for unknown reason" error at the log-in screen.*!*!*
We are investigating a bug where some Gold Members may not have received their additional character slot -- details here (Will be fixed ASAP!).
UPDATE! We are also investigating reports of slow patching and are working on a resolution. For a better patch experience, please restart your launcher. It will pick up where it left off and should be faster to complete.
If you have purchased a Legacy or Starter Pack, please see this thread for instructions on how to claim your items in-game.
If you have additional questions about the Legacy or Starter pack, please read this FAQ.
Recently I figured out how to make the game screen become smaller so I could see my desktop while playing. The day after, I logged into STO and the screen x and y ratio was off. All of my characters looked very thin and tall. Also, various parts of my HUD were out of scale.
I have tried all screen resolution options and ratios, but none bring it back to looking as it did previously. There was never a problem with this before; it always looked great. I took some screenshots of it to show you.
This is how space looks. The saucer on my ship is supposed to be more of a circle than oval. My chat box used to touch the engine power meter. The list of BOff abilities used to touch the edge of the screen. Really irritating me that everything looks so odd. Help would be much appreciated.