Ensign
Join Date: Sep 2012
Posts: 19
As of yesterday afternoon, I no longer have access to this computer from STO.
When entering the password in the launcher, as I have just eventually find:
"Unable to authenticate"
The PC is working properly and I have a stable Internet connection.
I tried uninstalling and reinstalling the game, both individually and through ARC, but I have not had any results.
I tried to create a new user account, but the result is the same.
I tried to start the game via Steam and nothing has changed.
I tried to change my password, but I did not get any results.
Even the wrong password the message is always the same:
"Unable to authenticate"
Can anyone help me?
Thank you.
Space: the final frontier. These are the voyages of the starship Amazzonia...
http://imageshack.com/a/img856/4089/qkcf.png
[1:32] (Mission)] "Tour The Galaxy Complete!" Best Time: 12:39
[4:39] (Combat Self)] Vessel Two of Two Unimatrix 01 deals 1004069 (1090878) Kinetic Damage to you with Plasma Energy Bolt Explosion

Last edited by xst4mx; 03-13-2014 at 04:04 AM. Reason: [EDIT] PROBLEM SOLVED!!!
Career Officer
Join Date: Aug 2012
Posts: 954
# 2
03-12-2014, 05:25 AM
Happens sometimes. Try again and it should work.

Normally this means a server is down but lately I just think it's launcher issues.

Also maybe known as "SFC3"
Ensign
Join Date: Sep 2012
Posts: 19
# 3
03-12-2014, 05:50 AM
No no, the server is up and I made countless attempts, but I did not succeed.
Each connection on my PC is on and not finding any problems with other programs.
Only STO has this problem ....
Space: the final frontier. These are the voyages of the starship Amazzonia...
http://imageshack.com/a/img856/4089/qkcf.png
[1:32] (Mission)] "Tour The Galaxy Complete!" Best Time: 12:39
[4:39] (Combat Self)] Vessel Two of Two Unimatrix 01 deals 1004069 (1090878) Kinetic Damage to you with Plasma Energy Bolt Explosion
Career Officer
Join Date: Jun 2012
Posts: 2,473
# 4
03-12-2014, 07:56 AM
Quote:
Originally Posted by xst4mx View Post
As of yesterday afternoon, I no longer have access to this computer from STO.
When entering the password in the launcher, as I have just eventually find:
"Unable to authenticate"
The PC is working properly and I have a stable Internet connection....
You may have a stable connection to the Internet, but do you have a stable connection THROUGH the Internet to the STO Servers ???

Follow the instructions for the 'Net Test' and 'Trace Route' network diagnostics located in this thread... http://sto-forum.perfectworld.com/sh...d.php?t=225155

... and post the results, as this will show how healthy your connection to the network where the STO Severs is...
Ensign
Join Date: Sep 2012
Posts: 19
# 5
03-13-2014, 04:03 AM
Problem solved:
I uninstalled ARC and the game and installed them after a thorough cleaning.
Everything seems to be back to normal.
Thanks for the help!
Space: the final frontier. These are the voyages of the starship Amazzonia...
http://imageshack.com/a/img856/4089/qkcf.png
[1:32] (Mission)] "Tour The Galaxy Complete!" Best Time: 12:39
[4:39] (Combat Self)] Vessel Two of Two Unimatrix 01 deals 1004069 (1090878) Kinetic Damage to you with Plasma Energy Bolt Explosion

Last edited by xst4mx; 03-13-2014 at 04:06 AM.
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