Starfleet Veteran
Join Date: Jun 2012
Posts: 265
# 1 PWE Sucks!
11-06-2012, 08:47 AM
I bought Zen points from the store. Yet, it shows I don't have any in my wallet!? wtf...

Sooo....I go and file a ticket only to show that ''This page is unresponsive too many redirects'' Really? how convenient. I tried using other web browsers like; Safari, Chrome, Firefox, and its all the same results.

So not only I won't get my money back, I probably will never hear from these PWE staff.

Enough said.

Cryptic, is there any chance you can help?

Many thanks!

Last edited by charliescot25; 11-06-2012 at 09:02 AM.
Empire Veteran
Join Date: Jun 2012
Posts: 873
# 2
11-06-2012, 08:49 AM
Use Steam Wallet. It never fails for me.
I drink, I vote, and I PvP!
Starfleet Veteran
Join Date: Jun 2012
Posts: 265
# 3
11-06-2012, 08:55 AM
Thanks. I will consider my options in the future than using this.

Last edited by charliescot25; 11-06-2012 at 09:02 AM.
Empire Veteran
Join Date: Jun 2012
Posts: 1,124
# 4
11-06-2012, 08:56 AM
Try here:

http://techsupport.perfectworld.com/...play.php?f=366

Was it your first payment? Did you pay by PayPal? Does your purchase history show the payment as processing?

Rather than raging it would be best if you gave a little more detail so you can get better help and I'm not trying to be smart or funny when I say that.
Man is a gaming animal. He must always be trying to get the better in something or other.
Warning, this poster tends to talk nonsensically when caffine levels fall below 80%.
Career Officer
Join Date: Jun 2012
Posts: 1,422
# 5
11-06-2012, 08:57 AM
(1) I bet Cryptic and PWE customer service will actually be able to help...

(2) ... if you turn off the rage machine. Your post title is inciting and insulting to begin with. No one from cryptic or PWE will ever read it. The content of the post is rage tastic and contains borderline racism. Insults the company, and then ends with ... so you wanna help me.

(3) I can understand your frustration. Sounds like it sucks, what happened, and I am sorry to hear it. BUT from personal experience, I have found that a measured and calm approach, following the support system they have set up actually works. At least it did when I encountered a problem.

This is real money you are talking about.
You should have a record of the transaction.
If you do, at some point in the chain, they will HAVE to deal with you.

If you don't have any proof of the transaction ... I say Why Not ? and if thats the case, probably sorry Charlie.

Basically what I am saying is ... act like a calm, yet dissatisfied customer with proof of your transaction, and you will get results. Start forum threads insulting the parent company with Borderline racism, probably not as quickly. Just my opinion. Your mileage may vary.

again, sorry that happened to you man.
Starfleet Veteran
Join Date: Jun 2012
Posts: 265
# 6
11-06-2012, 08:58 AM
I know what you're saying, thanks though. I've paid it before in the past, this time it shows it's not gone through and my bank says otherwise.

Strange how something can go missing and I still have the ref number for it.


P.S. I can't file a ticket to PWE because their website keeps saying too many redirects.
Career Officer
Join Date: Jun 2012
Posts: 4,440
# 7
11-06-2012, 08:59 AM
Quote:
Originally Posted by charliescot25 View Post
I bought Zen points from the store. Yet, it shows I don't have any in my wallet!? wtf...

Sooo....I go and file a ticket only to show that ''This page is unresponsive too many redirects'' Really? how convenient. I tried using other web browsers like; Safari, Chrome, Firefox, and its all the same results.

So not only I won't get my money back, I probably will never hear from these asian money grabbing bastards.

Enough said.

Cryptic, is there any chance you can help?

Many thanks!
Is it awaiting verification?
Quote:
Originally Posted by robdmc View Post
Remember, this place [Captain's Table] is so desolate that upon entering the Aenigma Nebula you will be prompted with a warp out box because the game thinks you flew there by mistake.
Starfleet Veteran
Join Date: Jun 2012
Posts: 265
# 8
11-06-2012, 09:01 AM
Nothing is coming through my wallet whatsoever. My bank statement says it was completed and I also spoke to the bank.
Empire Veteran
Join Date: Jun 2012
Posts: 1,124
# 9
11-06-2012, 09:03 AM
Quote:
Originally Posted by charliescot25 View Post
Nothing is coming through my wallet whatsoever. My bank statement says it was completed and I also spoke to the bank.
The link I gave in my first post in this thread goes straight to the PWE zen and billing support forums. Speaking from past experiance, the admins/mods there were quite helpful in sorting my transaction problems in the past.
Man is a gaming animal. He must always be trying to get the better in something or other.
Warning, this poster tends to talk nonsensically when caffine levels fall below 80%.
Starfleet Veteran
Join Date: Jun 2012
Posts: 265
# 10
11-06-2012, 09:06 AM
Aww, thank you for the support.
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