Join Date: Sep 2012
Posts: 9
# 1 ultimate game card no zen
11-09-2012, 05:28 PM
Hello all
I'm having a problem with redeeming two $20 ultimate game cards as they both say "already redeemed" and there is no zen in my account. I have used this method of payment before which worked fine, however there is 0 zen in my balance. please help
Career Officer
Join Date: Jun 2012
Posts: 1,645
# 2
11-09-2012, 05:40 PM
Did you transfer the Zen to STO or is it still sitting in your PWE wallet ? Just to make sure.
Join Date: Sep 2012
Posts: 7
# 3
11-09-2012, 09:31 PM
Yes, check your wallet first. Move up to where it says "Charge Zen" at the top of the screen and click on Wallet. If you see numbers in there for zen you have to "Transfer" the zen to startrek online holodeck.

It is very confusing at first but trust me it will work. I just had to learn this myself not to long ago.

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