when in sector space and during space combat mission, even if my bridge officers are on post on the appropriate console, at first all the powers were gone, like any of my officers had some, the little cells beside their names down on the console bar on the hub were empty, and then, after entering a system for a mission, that bar just dissapeared !! I went to the options, where you can modify the view screen, and nothing was hidden, everything was at the right place, so I don't understand what happened ?!
Those of you who have been trying the Gateway Beta know that it's been a rough week. There was a big problem last week and felt it was safest to keep Gateway off until this week's update window. My apologies for not communicating that here.
But now we're back online and we're working hard on fixing the problems as soon as we see them. We truly appreciate the feedback you're giving and appreciate the perseverance it takes to use a beta service.
Account Guard: Gateway handles Account Guard a little bit differently than the web site does. It was indeed keyed in part to your IP address. Obviously, this was causing problems and the 25 Jan update should have fixed that issue. You may need to give Account Guard one more code, but after that you should be good for 30 days. If you are not, let us know.
"Currently undergoing maintenance": Over the last week, this was true. It is also the default error message when "something bad happens" on the server or with your browser. Many times, reloading the page will work fine. It shouldn't happen over and over again. If it does, let us know. Don't forget to tell us the browser you're using! And if it happens every time you look at a certain character, give us the character name too.