This just started happening today and I have not been able to figure it out. It also stopped showing my username in the username field at the same time this happened.
I have uninstalled and reinstalled through Steam. I have cleared IE cache and cookies (since launcher is based on it). I can log in just fine from another computer, but I can't figure out what is going on on my game system.
I checked windows updates and AMD for graphics drives, nothing. It has to be something with the game and it content files on my computer.
What content file would cause it to stop displaying my username in the launcher? Also, I can't tab between fields on the launcher either.
i7 870 2.93 GHz
8Gb of RAM PC3 1600
Windows 7 64-bit Ulimate.
AMD Radeon 6950 2Gb
Update. I copied the game from the computer I was able to log in on to my game system. I am getting the same error from a known good copy of the game on this computer. I am my WTF point with this issue. I don't know why this is happening. Please assist.
Ok, I am now trying to access the launcher on my laptop, and it is doing the same thing. UserId doesn't display when opening the launcher and when typing the userID and password and clicking login launcher crashes.
This is complete different hardward from the machine I listed above. So the only common thing is Windows 7 Ultimate.
This laptop is a Dual Core, with 4Gb of ram, and nvidia graphic card.
Please support respond to this issue.
I don't have a attach option to attach the dxdiag file to the post. but I do have them both.
Ok, I finally found the cause of my crashing issue, with no help from support.
I use a program called Displayfusion to randomize my desktop wallpaper. I use the beta version of this program as I try to help test. I found that the current beta version 4.1.0 Beta 14 is the cause of the launcher failure. I don't understand why or how this program would cause only this games launcher to fail, but it was. I uninstalled the beta version and went back to the standard version 4.0.1 and both are working fine now. I hope this helps.