Account support needs to be fixed! Here is a rundown of what happens with broken account support
1. I guess I will pay for STO, Oh no I have a problem!
2. Click on account support, oh? dead link??? on Account support????
3. Well I guess I won't pay for STO.
Here is a head line from PC Gamer 'Cryptic: Reviews "don't do a great justice" to MMOs. ' and ' Stahl said "plenty of MMOs" enacted "huge strides" since launching with detracting or beneficial effects. ' .
I would say bad account support doesn't do great justice to this game. Anyone in their right mind who reviewed an MMO and had problems with account support would knock off LOTS of points for bad account support, which is ridiculous because it is easy to fix!
There are two major problems with account support and that is buttons that don't go anywhere, there is one in the game under the help tab that takes everyone to a dead link, and there is another on the PW website in the help section that just times out. FIX IT! I shouldn't even have to ask this should be obvious you need a functioning account support AND a company website SHOULD NOT contain dead links it makes the website look unprofessional.
Breaking it down, every other patch is pointless until you have an accurate way to get paid for it. Fix Account Support.
Last edited by anomalousx; 11-25-2012 at 07:45 AM.