Ensign
Join Date: Jun 2013
Posts: 3
# 1 Lost Delta Mission Artifact
04-04-2015, 04:26 PM
I had just finished the Researcher Rescue ground mission and found and used the Iconion artifact when my computer crashed (which only happens lately when I use a Delta mission item for some odd reason). Once I was able to log back in I checked my Delta Recruit log and noticed I did not get credit for the Iconion artifact. I was, however, given the option to continue the mission, but when I zoned into Kassae, the mission log had advanced to the next phase of the quest and would not allow me to go back to the planet to reactivate the Delta Mission. I submitted a GM request and their response was "Regretfully we won't be able to assist you regarding your request. At this time, progress that has been lost due to disconnection or connection issues won't be credited. For this situation, the character would have to continue with the current progress that is available. Regards, Kelias." Now, the way the Delta Missions are setup it is literally impossible for me to complete the Collect portion of this mission line. Only 7 items exist and you have to collect ALL 7 items to get the bonus. So at this time I have to forego the 50 Delta Marks as well as the "Collect Iconion Tech" bonus item. So why exactly would I continue the Delta Mission line?

The game malfunctioned and completed the mission without my acknowledgement or permission, and I have to live with it...sounds like sub-par programming to me! Maybe they should build in some functionality that allows the GMs the ability to actually help the customers rather than copy and paste some BS excuse like At this time, progress that has been lost due to disconnection or connection issues won't be credited. Or maybe they should hire some GMs that aren't lazy and actually give a crap about the player base. I am (or was) a monthly subscriber, but this is still crappy customer service even for the free players.
Lieutenant
Join Date: Jun 2012
Posts: 33
You can replay the mission and get the iconian tech piece that you need.

I made a mistake in one of my KDF missions and didn't get the information/tech at the right time, and had to replay to get it. Not the exact same situation , but it can happen & your item and progress can be fixed.

Regards
Republic Veteran
Join Date: Jun 2012
Posts: 997
# 3
04-04-2015, 10:01 PM
Quote:
Originally Posted by methos5k View Post
You can replay the mission and get the iconian tech piece that you need.

I made a mistake in one of my KDF missions and didn't get the information/tech at the right time, and had to replay to get it. Not the exact same situation , but it can happen & your item and progress can be fixed.

Regards
This.

I missed an item on the first playthrough, had to ask the community for help, got it on the second try. Counted as progress in the task-manager.

Me thinks either you made that bit up about the GMr or... yeah it's made up. STO customer service never replies like that. It's always a boiler-plate about beaming up and starting over, or sorry we can't help please file a bug report.

NEVER in the five years I've played have I seen a personalized signed response.

Troll post is troll. Move along now.
Ensign
Join Date: Jun 2013
Posts: 3
# 4
04-05-2015, 04:59 AM
Quote:
Originally Posted by themarie View Post
This.

I missed an item on the first playthrough, had to ask the community for help, got it on the second try. Counted as progress in the task-manager.

Me thinks either you made that bit up about the GMr or... yeah it's made up. STO customer service never replies like that. It's always a boiler-plate about beaming up and starting over, or sorry we can't help please file a bug report.

NEVER in the five years I've played have I seen a personalized signed response.

Troll post is troll. Move along now.
Here is the e-mail reply in its entirety:

Quote:
Response Via Email (Kelias) 04/04/2015 03:06 PM
Hello ,

Thank you for contacting us!

Greetings fellow Captain! I understand that you have concerns regarding your mission. Regretfully we won't be able to assist you regarding your request. At this time, progress that has been lost due to disconnection or connection issues won't be credited. For this situation, the character would have to continue with the current progress that is available.

We appreciate your patience and understanding in this matter. Thank you for playing!

Regards,
Kelias
Game Master
Perfect World Entertainment
http://support.arcgames.com/
Perhaps you are not as well versed as you think...
Ensign
Join Date: Jun 2013
Posts: 3
# 5
04-05-2015, 06:44 AM
Quote:
Originally Posted by methos5k View Post
You can replay the mission and get the iconian tech piece that you need.

I made a mistake in one of my KDF missions and didn't get the information/tech at the right time, and had to replay to get it. Not the exact same situation , but it can happen & your item and progress can be fixed.

Regards
Awesome, I totally forgot about replay! Replayed and got the item! Thanks for the help!!!

Perhaps themarie could take "how to help other players" lessons from you...
Career Officer
Join Date: Sep 2012
Posts: 581
# 6
04-05-2015, 07:14 AM
Quote:
Originally Posted by fyredrake2 View Post
Here is the e-mail reply in its entirety:



Perhaps you are not as well versed as you think...
You know, posting correspondence between you and a GM is against the rules ... really shouldn't have done that. If people don't want to believe you oh well, you know the truth and that's all that matters.
Mission Name: Yesterday's Starfleet Now out of the review phase!
Author: EvilMark
Minimum Level: 41+
Allegiance: Federation
Project ID: ST-HSPPGK9Q5
Survivor of Romulus
Join Date: Jun 2012
Posts: 445
# 7
04-12-2015, 08:00 PM
Quote:
Originally Posted by fyredrake2 View Post
I had just finished the Researcher Rescue ground mission and found and used the Iconion artifact when my computer crashed (which only happens lately when I use a Delta mission item for some odd reason). Once I was able to log back in I checked my Delta Recruit log and noticed I did not get credit for the Iconion artifact. I was, however, given the option to continue the mission, but when I zoned into Kassae, the mission log had advanced to the next phase of the quest and would not allow me to go back to the planet to reactivate the Delta Mission. I submitted a GM request and their response was "Regretfully we won't be able to assist you regarding your request. At this time, progress that has been lost due to disconnection or connection issues won't be credited. For this situation, the character would have to continue with the current progress that is available. Regards, Kelias." Now, the way the Delta Missions are setup it is literally impossible for me to complete the Collect portion of this mission line. Only 7 items exist and you have to collect ALL 7 items to get the bonus. So at this time I have to forego the 50 Delta Marks as well as the "Collect Iconion Tech" bonus item. So why exactly would I continue the Delta Mission line?

The game malfunctioned and completed the mission without my acknowledgement or permission, and I have to live with it...sounds like sub-par programming to me! Maybe they should build in some functionality that allows the GMs the ability to actually help the customers rather than copy and paste some BS excuse like At this time, progress that has been lost due to disconnection or connection issues won't be credited. Or maybe they should hire some GMs that aren't lazy and actually give a crap about the player base. I am (or was) a monthly subscriber, but this is still crappy customer service even for the free players.
replay the mission collect the reward then your done you don't even have to finish the mission as long as it show in your DR UI, just had a fleet mate that missed it on that mission and he ask if he had to play the whole thing I said no as long as it show that you collected the Iconian piece your good.

as far as customer support we all feel your pain, but that is what the community is for when it comes to things likes this just ask and in most cases you will get an answer.
http://sto-forum.perfectworld.com/image.php?type=sigpic&userid=42320274000&dateline=  1389855523
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