The Dec 6th patch supposedly fixed the location of the Cold Comfort Lobi Crystal by removing geometry that was in the way, now the problem is that the activation area for the door panel is too high, my 6' tall character has to jump in order to even get the "inspect door panel" to be an option which isn't much use since it the inspection process can't be completed.
Jumping works, it worked better when I was close to the corner. Cover shield is not an option for sci or tac unfortunately (unless you are teamed up with an eng that is). It took me a while to figure this one out actually, maybe 10-20min. It was pretty annoying because I could scan for it, but nothing was showing in front of me.
STO is the BEST game ever and the players absolutely LOVE it.