I'm in southern California and don't use Comcast and I'm having all kinds of lagging and disconnect issues. I tried the proxy server thing and it got much worse. I didn't make it 15 seconds before I got kicked off.
Many of my fleet members from around the world have all been commenting on connectivity issues.. Most off which probably do not have Comcast, although I do and will be checking the proxy settings to see if I don't get disconnected ever 5-10 minutes..
At approximately 1 AM PST today (9 AM UTC December 12, 2012), Cryptic made a routing change that may work around this issue.
Our networking experts have done some analysis and, while the source of the Internet connectivity disruption is not known, they have made a change to route affected traffic by a different path. Our internal tests confirm that this resolves the issue for all cases we have access to.
For all individuals who were affected, we recommend checking again at this time if you are still experiencing disruption. Please disable any proxy, if you have enabled (in the Launcher) it to work around this issue; using the proxy unnecessarily may cause suboptimal performance.
I empathsize with anyone who has experienced this very disruptive issue. We really appreciate the help of everyone who has taken the time to report this issue.
We would very much appreciate any reports from customers who experienced this issue saying that their issue has been resolved.
For anyone still experiencing this issue, a report with the following information would also be very helpful:
1. Date and time that the problem began occurring, as precisely as you can tell (with time zone)
2. A quick description of exactly what sort of problem you observe (lag, rubberbanding, disconnects, etc), and when it occurs (beaming up, logging in, sitting on Earth spacedock, etc.)
3. If you have tried using a proxy in the Launcher, and if so, if it made things better.
4. Optional but helpful: The output of tracert to nettest.crypticstudios.com and the Cryptic 'nettest' program.
Cryptic and PWE can confirm that this issue is occurring, and it is being investigated by our technical personnel to try to track down where the problem is. It's not yet clear if this is an issue on Cryptic's side, Comcast's side, or some intermediate provider.
To restate what other people said in the thread, traffic sourced from Comcast in California to our Boston data center seems to be afflicted by some network issue that causes intermittent gameplay glitches.
I really appreciate you guys taking the time to come to the forums and report this issue, and I'm sorry that you're having this disruption. I hope that we can offer some sort of resolution soon, but it may become the case that this is an issue outside of our immediate control; in that case, we'll have to decide what we can do.
In the near term, enabling one of the proxy settings in the Launcher may temporarily improve the gameplay experience. Note that you don't usually want to use proxies once the issue has been resolved, since they tend to be somewhat slower than connecting directly to our servers.
Is Comcast a service Cryptic uses to connect players? I use Cox Communication in southern California and I am still having the lagging issues. I have started using the proxy as a temprorary measure and it helps but does not fix the issue.
Tracing route to patchserver.crypticstudios.com [22.214.171.124]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms (My IP)
2 * * * Request timed out.
3 6 ms 5 ms 5 ms ip68-6-12-190.sd.sd.cox.net [126.96.36.199]
4 6 ms 6 ms 5 ms elcnsysc01-tec-141.sd.sd.cox.net [188.8.131.52]
5 6 ms 5 ms 5 ms fed1sysc01-gex0901.sd.sd.cox.net [184.108.40.206]
6 23 ms 23 ms 23 ms 220.127.116.11
7 32 ms 32 ms 32 ms dcr2-ge-7-0-0-292.sanfranciscosfo.savvis.net [18.104.22.168]
8 39 ms 33 ms 33 ms cr1-tenge-0-3-5-0.sanfrancisco.savvis.net [22.214.171.124]
9 72 ms 72 ms 72 ms cr2-bundle-pos-1.newyork.savvis.net [126.96.36.199]
10 70 ms 71 ms 71 ms er1-te-2-1.newyorknyd.savvis.net [188.8.131.52]
11 79 ms 77 ms 76 ms msr1-te-0-3-0-0.bos.savvis.net [184.108.40.206]
12 76 ms 75 ms 76 ms 220.127.116.11
13 176 ms 85 ms 80 ms internap.Boston.savvis.net [18.104.22.168]
14 164 ms 160 ms 166 ms border11.te7-1-bbnet1.bsn.pnap.net [22.214.171.124]
15 77 ms 78 ms 78 ms cryptic-3.border11.bsn.pnap.net [126.96.36.199]
16 77 ms 77 ms 77 ms 188.8.131.52
The information marked in orange seems to be the area where the problem really takes over. I also would like to note that I had no latency issues prior to the season 7 release.