Starfleet Veteran
Join Date: Jun 2012
Posts: 32
# 51
12-12-2012, 10:48 AM
Bay Area Comcast user here. Issue does not appear to be resolved for me, though it does not seem quite as bad as Friday and Saturday. Still rubberbanding and disconnect this morning. Still gets better stability/performance when using the proxy though.

1. Issue began last Friday. Despite popular belief I'm not actually constantly on STO to know exactly when this started
2. Rubberband and disconnects are the most common symptoms. Also, occasionally the entire interface is unresponsive (you can click buttons, but they don't work, not even Logout). Some instance servers behave better than others. Switching zones or characters may trigger the use of one of these problematic servers. Pinging the server specifically (using the log data from clientservercomm.log) reports about 10% packet loss, occurring in bursts. This does not occur when using a properly functional route.
3. Using the Cryptic US proxy works around the issue. Similarly, using my corporate VPN based out of Dallas, TX also works around the issue.
4.
$ tracert nettest.crypticstudios.com

Tracing route to nettest.crypticstudios.com [208.95.184.10]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms sthelena [10.0.1.1]
2 28 ms 30 ms 29 ms 50.131.236.1
3 42 ms 9 ms 9 ms te-5-8-ur04.pinole.ca.sfba.comcast.net [68.85.100.69]
4 20 ms 11 ms 23 ms te-0-2-0-13-ar01.oakland.ca.sfba.comcast.net [68.86.143.38]
5 21 ms 23 ms 23 ms he-2-15-0-0-cr01.sacramento.ca.ibone.comcast.net [68.86.91.225]
6 16 ms 19 ms 19 ms pos-0-9-0-0-cr01.sanjose.ca.ibone.comcast.net [68.86.85.181]
7 17 ms 17 ms 16 ms pos-0-7-0-0-pe01.529bryant.ca.ibone.comcast.net [68.86.88.202]
8 16 ms 16 ms 17 ms te0-0-0-12.ccr21.sjc04.atlas.cogentco.com [154.54.13.17]
9 17 ms 18 ms 16 ms te0-0-0-6.mpd21.sfo01.atlas.cogentco.com [154.54.2.165]
10 60 ms 59 ms 61 ms te0-3-0-1.ccr22.mci01.atlas.cogentco.com [154.54.6.41]
11 72 ms 73 ms 71 ms te0-4-0-3.ccr21.ord01.atlas.cogentco.com [154.54.6.157]
12 97 ms 95 ms 96 ms te0-5-0-6.ccr22.bos01.atlas.cogentco.com [154.54.45.242]
13 94 ms 95 ms 95 ms te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.134]
14 95 ms 108 ms 107 ms 38.111.40.114
15 104 ms 95 ms 97 ms nettest.crypticstudios.com [208.95.184.10]
Career Officer
Join Date: Jun 2012
Posts: 2,473
# 52
12-12-2012, 10:58 AM
Quote:
Originally Posted by isomorphism View Post
We would very much appreciate any reports from customers who experienced this issue saying that their issue has been resolved.

For anyone still experiencing this issue, a report with the following information would also be very helpful:

1. Date and time that the problem began occurring, as precisely as you can tell (with time zone)
2. A quick description of exactly what sort of problem you observe (lag, rubberbanding, disconnects, etc), and when it occurs (beaming up, logging in, sitting on Earth spacedock, etc.)
3. If you have tried using a proxy in the Launcher, and if so, if it made things better.
4. Optional but helpful: The output of tracert to nettest.crypticstudios.com and the Cryptic 'nettest' program.
I'd have to say that the problems have been reduced, but not completely resolved.

Without the US Proxy Setting, I'm experiencing some rubber-banding at ESD, Sol System, and Q's Winter Wonderland. I'm also still having issues with the Doff Assignment menus being populated, and claiming 'complete' on the finished ones. At least I no longer have the issue of being a bodiless entity stuck on the transporter pad waiting to beam in...

Starting having some connection issues on the 6th of this month, but got very bad on the morning of the 7th, through out the weekend. Started using the US Proxy on the 9th (which has some minor rubber-banding)

This mornings Trace route output...


Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:

1 25 ms 20 ms 30 ms 76.21.124.1
2 10 ms 9 ms 9 ms te-0-0-0-1-ur13.sanjose.ca.sfba.comcast.net [68.85.190.217]
3 23 ms 12 ms 11 ms te-1-13-0-1-ar01.sfsutro.ca.sfba.comcast.net [69.139.198.66]
4 17 ms 23 ms 23 ms he-1-6-0-0-cr01.sanjose.ca.ibone.comcast.net [68.86.90.157]
5 14 ms 14 ms 13 ms pos-0-1-0-0-pe01.529bryant.ca.ibone.comcast.net [68.86.87.2]
6 14 ms 13 ms 15 ms te0-7-0-12.ccr21.sjc04.atlas.cogentco.com [154.54.11.109]
7 13 ms 14 ms 14 ms te0-1-0-7.ccr21.sfo01.atlas.cogentco.com [154.54.5.113]
8 57 ms 57 ms 56 ms te0-1-0-2.ccr22.mci01.atlas.cogentco.com [154.54.30.70]
9 71 ms 69 ms 69 ms te0-3-0-7.ccr21.ord01.atlas.cogentco.com [154.54.84.74]
10 92 ms 93 ms 110 ms te0-1-0-6.ccr22.bos01.atlas.cogentco.com [154.54.43.206]
11 130 ms 100 ms 92 ms te4-4.ccr01.bos06.atlas.cogentco.com [66.28.4.42]

12 94 ms 93 ms 102 ms 38.111.40.114
13 91 ms 98 ms 92 ms 208.95.185.41

Trace complete.

NetTest...

contacting nettest server..
Local IP: 76.21.124.242
Ping: 97.1 msec
Port: 80: 423 KB/sec 19 KB/sec 448 KB/sec 500
Port: 80: 353 KB/sec 14 KB/sec 374 KB/sec 500
Port: 443: 561 KB/sec 21 KB/sec 593 KB/sec 500
Port: 443: 612 KB/sec 24 KB/sec 645 KB/sec 500
Port: 7255: 557 KB/sec 20 KB/sec 588 KB/sec 500
Port: 7255: 236 KB/sec 14 KB/sec 253 KB/sec 500
Port: 7003: 345 KB/sec 18 KB/sec 366 KB/sec 500
Port: 7003: 567 KB/sec 20 KB/sec 598 KB/sec 500
Port: 7202: 614 KB/sec 24 KB/sec 650 KB/sec 500
Port: 7202: 583 KB/sec 27 KB/sec 616 KB/sec 500
Port: 7499: 562 KB/sec 21 KB/sec 594 KB/sec 500
Port: 7499: 621 KB/sec 23 KB/sec 654 KB/sec 500
Port: 80: 464 KB/sec 25 KB/sec 490 KB/sec 500
Idle NIC bandwidth Send: 0 KB/sec Recv: 1 KB/sec
hit return to exit

Last edited by grouchyotaku; 12-12-2012 at 11:10 AM.
Career Officer
Join Date: Jun 2012
Posts: 869
# 53
12-12-2012, 01:34 PM
Well, as a Comcast customer in San Francisco, it is good to know that my router was not dying, which was my initial thought.

The game was unplayable for long periods, which is unusual, because normally there is not much lag at all.

I will report future problems.
Career Officer
Join Date: Jun 2012
Posts: 869
# 54
12-12-2012, 01:48 PM
Spoke too soon.

I am experiencing extreme lag loading Sibiran Solar system for ISE (several minutes delay). ISE was extremely lagging for the first 60 seconds.
Ensign
Join Date: Oct 2012
Posts: 9
# 55
12-12-2012, 03:54 PM
Nor Cal here antioch ca. Lag issues ever since winter wonder land. Guess they dont want to fix this too much . They seem not to care.
Career Officer
Join Date: Jun 2012
Posts: 869
# 56
12-12-2012, 06:31 PM
Still experiencing extreme lag, worse than before.
Career Officer
Join Date: Jun 2012
Posts: 59
# 57
12-12-2012, 08:12 PM
Add my voice to all the rest. Using Comcast Xfinity Extreme 50 out of SF Bay Area (Alameda). Since Winter Wonderland, I am getting terrible intermittent lag, causing rubber banding, game to freeze up, disconnects, etc. Seems worse (often begins) immediately after switching back to game window after checking another window. ISP connection tests as perfect. Graphics drivers are up-to-date. Repeated verifying of game files and re-installing game did not help.

Will try US proxy setting and cross fingers.
=/\=Von Amicus=/\=
12th Fleet
Tactical Division-VA
Career Officer
Join Date: Jun 2012
Posts: 59
# 58
12-13-2012, 01:39 AM
So far getting really good performance with US proxy server option set. Either that option did it, something else changed, or it was some temporary fluke and the lag will return -- but the feel is good so far.
=/\=Von Amicus=/\=
12th Fleet
Tactical Division-VA
Career Officer
Join Date: Jun 2012
Posts: 2,473
# 59
12-13-2012, 04:46 PM
As far as the Northern California Comcast/Cogent Communication issue is concerned, after this mornings patch, I disabled the US Proxy Setting to see if the issue has resolved, and apparently it has. Other then the slow (but steady) loading of some of the Foundry scenes, (which is probably unrelated...) I have not encountered any issues.

Other Northern California Comcast users should disable the use of the US Proxy setting and go back to a direct connect for a cleaner as faster connection to the STO servers...
Ensign
Join Date: Jun 2012
Posts: 14
# 60
12-13-2012, 05:11 PM
sigh.... 3 weeks.... still the same problem and i am located in the philippines.... damn can't youi guys in cryptic do something.... PWE tech supports recommendations are not working....
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