Empire Veteran
Join Date: Jun 2012
Posts: 757
# 61
12-13-2012, 06:40 PM
Quote:
Originally Posted by isomorphism View Post
At approximately 1 AM PST today (9 AM UTC December 12, 2012), Cryptic made a routing change that may work around this issue.

Our networking experts have done some analysis and, while the source of the Internet connectivity disruption is not known, they have made a change to route affected traffic by a different path. Our internal tests confirm that this resolves the issue for all cases we have access to.

For all individuals who were affected, we recommend checking again at this time if you are still experiencing disruption. Please disable any proxy, if you have enabled (in the Launcher) it to work around this issue; using the proxy unnecessarily may cause suboptimal performance.

...

We would very much appreciate any reports from customers who experienced this issue saying that their issue has been resolved.
Just letting you know I disabled the proxy last night and I did not have any lag or disconnection problems.
So for me at least it seems to be resolved. Thanks.
Dislike the forum theme? Try THIS. Dislike the STO home page? Try THIS.
Devs, need Fleet Orion Marauder and Dacoit please! :-)

Using - Bulwark, Voth Fighter. Favs - Fleet Corsair, Mogh, Bastion, Nicor, JHEC, JAS
Some others - Orion Marauder, Chel Grett, Guramba, Risian Corvette, Risian Cruiser
Starfleet Veteran
Join Date: Jun 2012
Posts: 767
# 62
12-13-2012, 09:17 PM
Quote:
Originally Posted by isomorphism View Post
At approximately 1 AM PST today (9 AM UTC December 12, 2012), Cryptic made a routing change that may work around this issue.

Our networking experts have done some analysis and, while the source of the Internet connectivity disruption is not known, they have made a change to route affected traffic by a different path. Our internal tests confirm that this resolves the issue for all cases we have access to.

For all individuals who were affected, we recommend checking again at this time if you are still experiencing disruption. Please disable any proxy, if you have enabled (in the Launcher) it to work around this issue; using the proxy unnecessarily may cause suboptimal performance.

I empathsize with anyone who has experienced this very disruptive issue. We really appreciate the help of everyone who has taken the time to report this issue.

We would very much appreciate any reports from customers who experienced this issue saying that their issue has been resolved.

For anyone still experiencing this issue, a report with the following information would also be very helpful:

1. Date and time that the problem began occurring, as precisely as you can tell (with time zone)
2. A quick description of exactly what sort of problem you observe (lag, rubberbanding, disconnects, etc), and when it occurs (beaming up, logging in, sitting on Earth spacedock, etc.)
3. If you have tried using a proxy in the Launcher, and if so, if it made things better.
4. Optional but helpful: The output of tracert to nettest.crypticstudios.com and the Cryptic 'nettest' program.
I have disabled the proxy as a work around and am still experiencing the same lag as before. Any help is appreciated.

Thanks
Brian
If you would like a detailed review of your mission please visit my forum posting "In depth mission reports upon request" for details.
Starfleet Veteran
Join Date: Jun 2012
Posts: 767
# 63
12-14-2012, 08:33 AM
Quote:
Originally Posted by evil70th View Post
I have disabled the proxy as a work around and am still experiencing the same lag as before. Any help is appreciated.

Thanks
Brian
Okay, being a system administrator I should have thought of this in the first place. After I dropped the proxy and went in it still seemed to lag. I rebooted this morning to clear out the old settings that may have been lingering and my character took off like a shot. For me the routing change made by Cryptic seems to have worked.

Thanks Cryptic team?
Brian
If you would like a detailed review of your mission please visit my forum posting "In depth mission reports upon request" for details.
Captain
Join Date: Jun 2012
Posts: 1,360
# 64
12-14-2012, 08:49 AM
Lag and disconnects seem to have cleared up for me for the time being.

Probably stay stable like this until the next big season patch and corresponding jump in player activity mystifies everyone by coinciding with more connection and lag problems.
Empire Veteran
Join Date: Oct 2012
Posts: 15
# 65
12-14-2012, 09:52 AM
I lag a bit occasionally. I notice it the most when I'm either trying to move things around of the inventory to the bank, etc or during STFs when I'm getting random damage from enemies I'm no longer nowhere near.

Sometimes it takes a second or two (or three) to move stuff from the inventory. But like I said, it's occasional. I only get a disconnect once in a blue moon. If I check with my friends/fleet members, they usually have the problem at the same time as well, so definitely a server hiccup at that point.

Again, it's "off and on" at best. I don't see it effecting my gameplay too much, but it's something that's always a concern.
Ensign
Join Date: Jul 2012
Posts: 3
# 66
12-15-2012, 07:33 AM
i have ot say this is on cryptics end im in australia and have been getting terrible lag and dissconect the last 2 days aswell
Captain
Join Date: Jul 2012
Posts: 1,353
# 67
12-17-2012, 12:38 AM
Quote:
Originally Posted by isomorphism View Post
Cryptic and PWE can confirm that this issue is occurring, and it is being investigated by our technical personnel to try to track down where the problem is. It's not yet clear if this is an issue on Cryptic's side, Comcast's side, or some intermediate provider.

To restate what other people said in the thread, traffic sourced from Comcast in California to our Boston data center seems to be afflicted by some network issue that causes intermittent gameplay glitches.

I really appreciate you guys taking the time to come to the forums and report this issue, and I'm sorry that you're having this disruption. I hope that we can offer some sort of resolution soon, but it may become the case that this is an issue outside of our immediate control; in that case, we'll have to decide what we can do.

In the near term, enabling one of the proxy settings in the Launcher may temporarily improve the gameplay experience. Note that you don't usually want to use proxies once the issue has been resolved, since they tend to be somewhat slower than connecting directly to our servers.
Add that to layers from BC,
Captain
Join Date: Jul 2012
Posts: 1,353
# 68 DAY TWO of outage for me
12-17-2012, 04:03 PM
Quote:
Originally Posted by isomorphism View Post
Cryptic and PWE can confirm that this issue is occurring, and it is being investigated by our technical personnel to try to track down where the problem is. It's not yet clear if this is an issue on Cryptic's side, Comcast's side, or some intermediate provider.

To restate what other people said in the thread, traffic sourced from Comcast in California to our Boston data center seems to be afflicted by some network issue that causes intermittent gameplay glitches.

I really appreciate you guys taking the time to come to the forums and report this issue, and I'm sorry that you're having this disruption. I hope that we can offer some sort of resolution soon, but it may become the case that this is an issue outside of our immediate control; in that case, we'll have to decide what we can do.

In the near term, enabling one of the proxy settings in the Launcher may temporarily improve the gameplay experience. Note that you don't usually want to use proxies once the issue has been resolved, since they tend to be somewhat slower than connecting directly to our servers.

Seeing 'SERVER NOT RESPONDING' followed by 'DISCONNECTED FROM SERVER' all the time is getting to BE VERY FRUSTRATING.

I can get on for very brief periods, and WHAM the fun starts. I have filed and updated support requests. I have done everything suggested. It's not my computer or my internet connection.

I have money to burn but there is no way in hell you're going to it if I can't even access the game I pay for.

Just received my second 'cut and paste' response. This time I have to provide another 2 types of log files. DXDiag.exe references DirectX which if I am not mistaken has absolutely nothing to do with connections - I could be wrong. The second is they want me to install another program - this time Hijackthis!

At least they are responding....
Lieutenant
Join Date: Jul 2012
Posts: 68
# 69 It's been 5 days
12-18-2012, 01:01 AM
I have been getting unusual lag and disconnected issue to STO in the past 5 days.

Symptoms: Very slow to start the game (in game scene), slow zoning in sector space and loading new zone (i.e. mission), server not responding in STF and disconnected

Result of tracing route to 208.95.108.41:

1. 82ms 93ms 65ms 10.20.30.33
2. * * * Request timed out
3. 68ms 72ms 66ms 10.20.161.42
4. * 88ms 92ms 202.70.56.49
5. 91ms 71ms 81ms 202.70.56.17
6. * * * Request timed out
7. 111ms 105ms 106ms ip-176-146.moratelindo.co.id [202.43.176.146]
8. 210ms 281ms 277ms tenge13-3.br01.sin02.pccwbtn.net [63.218.229.109]
9. 299ms 273ms 272ms te0-6-0-3.ccr22.sjc03.atlas.cogentco.com [154.54.11.161]
10. 298ms 313ms 305ms te0-0-0-3.ccr22.scjc01.atlas.cogentco.com [154.54.6.1091]
11. 270ms 292ms 299ms te0-1-0-5.ccr22.sfo01.atlas.cogentco.com [66.28.4.5]
12. 338ms 317ms 308ms te0-0-0-0-2.ccr22.mci01.atlas.cogentco.com [154.54.30.66]
13. 325ms 354ms 326ms te0-3-0-2.ccr22.ord01.atslas.cogentco.com [154.54.6.213]
14. 352ms 359ms 359ms te0-2-0-5.ccr22.bos01.atlas.cogentco.com [154.54.43.74]
15. 378ms 557ms 428ms te4-2.ccr01.bos06.atlas.cogentco.com [66.28.4.254]
16. 354ms 366ms 350ms 38.111.40.114
17. 377ms 353ms 377ms 208.95.185.41

Result of tracing to nettest.crypticstudio.com [68.178.232.99]
1. * 69ms 67ms 10.20.30.33
2. * * * Request timed out
3. 48ms 66ms 66ms 10.20.161.37
4. * 67ms 66ms 202.70.56.49
5. 51ms 59ms 53ms 202.70.56.17
6. * * * 3967ms ip-179-125.moratelindo.co.id [202.43.179.125]
7. 118ms 99ms 112ms supernet-06.1-1-20.edge2-eqx-sin.moratelindo.co.id [202.43.176.218]
8. 103ms 101ms 99ms 203.208.131.101
9. 109ms 106ms 191ms 203.208.152.217
10. 275ms 273ms 280ms 203.208.178.206
11. 260ms 298ms 281ms 203.208.171.150
12. 273ms 279ms 272ms 203.208.178.250
13. * 391ms 319ms phn-edge-06.inet.qwest.net [205.171.12.142]
14. 301ms 296ms 333ms 63-234-235-102.dia.static.qwest.net [63.234.235.102]
15-30. * * * Request timed out

I don't know how this issue come up, but I've been playing STO since February 2012 with same ISP and now I already reach VA rank with over 10K achievement points. Certainly something is not right which was started in 5 days ago. Could it be related to the up coming PvP boot camp? I experienced some irregularities with some PvP MMO that were not well protected and some players used trojan/virus/etc to make them superior compared to others.

Please help me, Dev.
Captain
Join Date: Jul 2012
Posts: 1,353
# 70
12-18-2012, 01:24 PM
Quote:
Originally Posted by mariothebros View Post
I have been getting unusual lag and disconnected issue to STO in the past 5 days.


9. 299ms 273ms 272ms te0-6-0-3.ccr22.sjc03.atlas.cogentco.com [154.54.11.161]
10. 298ms 313ms 305ms te0-0-0-3.ccr22.scjc01.atlas.cogentco.com [154.54.6.1091]
11. 270ms 292ms 299ms te0-1-0-5.ccr22.sfo01.atlas.cogentco.com [66.28.4.5]
12. 338ms 317ms 308ms te0-0-0-0-2.ccr22.mci01.atlas.cogentco.com [154.54.30.66]
13. 325ms 354ms 326ms te0-3-0-2.ccr22.ord01.atslas.cogentco.com [154.54.6.213]
14. 352ms 359ms 359ms te0-2-0-5.ccr22.bos01.atlas.cogentco.com [154.54.43.74]
15. 378ms 557ms 428ms te4-2.ccr01.bos06.atlas.cogentco.com [66.28.4.254]


Please help me, Dev.
I am not a dev, but this is what we've been able to piece together. Most of this is from the PWE site discussion.

The common experience is slow connections, server not responding errors, excessive rubber banding, freezing and random disconnections. Good news it's likely not you, your isp or STO. If you have submitted support tickets, please follow thier suggestions. It helps them identify the extent of the problem.

The problems are originating with COGENTCO, and it's not a dev issue but it is an issue with the ISP itself. As PWE is a customer of COGNETCO, they are speaking directly to them.

We believe that around the 7th of December network upgrades were made that began impacting STO and other games where requests were routed through the above connections.

The problem has escalated since that time. Contacting support will put you through a number of steps, which are used by support to confirm that you too may be part of the group affected by the outage.

If you disconnect your modem for 10 minutes to ensure you drop your IP address, then reconnect again it has been found to provide temporary relief for some users. I was able to reconnect to the game for about 1 hour using this process, before the disconnections started again.

STO/PWE is aware of the problem and are doing their best to resolve it. Posts in both forums - although buried in long chains from the eyes of average users - confirm this.

Looking forward to a solution -

Admiral Thrax
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is Off
HTML code is Off


All times are GMT -7. The time now is 02:32 AM.