Lt. Commander
Join Date: Aug 2012
Posts: 147
I'm having trouble accessing the Purchase ZEN page of perfect world.
I can get to the site itself, but I can't log into it nor get any ZEN.

Is anyone else having a similar problem?
Survivor of Romulus
Join Date: Oct 2012
Posts: 92
# 2 ZEN Website broken
12-18-2012, 12:12 PM
I can not access the BUY ZEN website. I can access STO website just fine. When I go to click on charge zen, it does nothing and sits there with the infinite load circle.

This is broke, now fix it.
Lt. Commander
Join Date: Aug 2012
Posts: 147
# 3
12-18-2012, 12:30 PM
Quote:
Originally Posted by natejam101 View Post
I can not access the BUY ZEN website. I can access STO website just fine. When I go to click on charge zen, it does nothing and sits there with the infinite load circle.

This is broke, now fix it.
Having the same problem.
What's going on with PW? = /
Ensign
Join Date: Aug 2012
Posts: 2
I have made many complaints to PWE about

my missing items and poor programming regarding fleet ships on STO. If there was a phone number I could call because this issue is starting to really annoy me.
Commander
Join Date: Jun 2012
Posts: 441
# 5
12-19-2012, 02:24 PM
Quote:
Originally Posted by supremecmdr View Post
I have made many complaints to PWE about

my missing items and poor programming regarding fleet ships on STO. If there was a phone number I could call because this issue is starting to really annoy me.
When did you send in your tickets? Tickets have a 1-3 day response time, and that's if everything is running smoothly and there aren't any unexpected spikes in tickets or backlogs.

Also, reports about programming issues and such generally are not replied to personally. That's just how things roll.

There is no phone number to contact general customer support, sadly. There is a billing support number but they will not do any sort of support not billing related (ZEN issues, payment provider issues, and the like).
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