You all have probably heard this a thousand times on these forums, but for the life of me I can't find any peritnent threads.
OK, from the top . . .
When STO launched, I created a Cryptic account , and had lots of fun until I stopped playing. Somewhere along the line, I also created a Perfect World account to play Forsaken World and I also played Champions Online.
I came back to STO some time later (after the merger with PWE) and booted up STO only to discover that my account no longer had any characters on it! I had logged in using my Perfect World account unknowingly. I created a character and jumped right in. Shortly thereafter, I discovered that I needed to use my old Cryptic account to play my characters. I did so and had fun.
The problem comes in when I tried to merge the accounts. I now have STO characters on both the Cryptic account AND the PW account. I can log into the Cryptic account and see history and activated features of my original account, but I can't seem to find a way to link it.
I realize this is extremely confusing, but hopefully you guys hear this enough to muddle through what I'm trying to explain here. How can I go about getting all of these accounts merged into a single account? OR How can I go about reversing the merger and go back to using single accounts. Can PW unlink my accounts and let me do it again to correctly link them this time?
I have to say, this would be an easy fix if they had a better support channel. No phone, no live chat. Just a 3-6 day email wait? That's pretty unacceptable. Hopefully you forum guys can come through for me.
Thanks for that link. I'm aware this is for peer to peer support, hence why I posted here. However, I was under the impression that PWE never posted in forums and that the ONLY course of action we as players had short of community support was e-mail correspondence. Again, thanks for the link. I'll try reposting there.
ive got that exact problem, i was watch a trek marathon the other day and got in the mood, i haven't played since before they merged with PWE, i had an account with them but they said it was already linked so i made a new one, and none of my characters are they, alas im waiting for a response to my ticket, hope the best to ya