If you have purchased a Legacy or Starter Pack, please see this thread for instructions on how to claim your items in-game. (Please see the yellow text in the linked thread for instructions on creating a Reman.) (Not seeing your pack in-game? Please see the lime-green text in the linked thread above for information.)
If you have additional questions about the Legacy or Starter pack, please read this FAQ.
Thanks SO MUCH for all your support, and we'll see you in-game!
I have been unable to play game for over two months, keeps coming up internet explorer security error. Then unable to launch with the auto launcher, Support ticket 121207-000163. I've done all the downloads and still doesn't work. I've had this game for three years and it ran great until a couple months ago. I have not had any response to this problem. If I don't soon get help, I'm considering consulting an attorney. You have no problem taking my money but not giving customer service.
I recommended your game to my son and he enjoyed it until a couple months ago when he started having the same problems. If I don't soon get a response we intend to cancel our subscription and consult legal action.
Here's a suggestion: What did you change in the past two months that may be contributing to this issue? Have you done a System Restore (for the love of all things holy, NOT to be confused with a recovery, which reformats the HD, SR only undoes changes after the chosen restore point) to roll back your PC to the last time STO was working, find out if that does the trick, and then gone from there to determine what the issue may be?\
FYI: System restore does NOT affect data files, it only rolls back registry changes, installed programs, and any hardware changes to a user-defined restore point. Therefore any documents, pics, videos, and the like are unaffected.
Something as simple as an IE update gone wonky may be contributing to this issue. Good old Micro$oft.