Ensign
Join Date: Dec 2012
Posts: 2
# 1 Billing Info Compromised?
12-31-2012, 08:21 PM
Got a call from my credit card bank today telling me that my card was compromised. Upon further discussion I was told that my card was one of many that were involved at a security breach where credit card data was stolen. The charge in question was PWE Cryptic, for the amount of monthly subscription. I verified that it was indeed correct and not fraudulent, but they were unable to tell me where the data compromise occurred. Was there a breach of billing info at Cryptic? Would customers typically be notified if there was a breach?
Lieutenant
Join Date: Oct 2012
Posts: 98
# 2
12-31-2012, 08:33 PM
Quote:
Originally Posted by madlad14 View Post
Got a call from my credit card bank today telling me that my card was compromised. Upon further discussion I was told that my card was one of many that were involved at a security breach where credit card data was stolen. The charge in question was PWE Cryptic, for the amount of monthly subscription. I verified that it was indeed correct and not fraudulent, but they were unable to tell me where the data compromise occurred. Was there a breach of billing info at Cryptic? Would customers typically be notified if there was a breach?
This has nothing to do with the credit card company or cryptic. Credit card companies cannot tell you where the data was compromised because it usually happens when you use a site that is compromised. If there was a breach at a a credit card company, they are required to notify you directly, but still wont tell you where it may have happened. So more than likely, you used your card online and the website you entered your info into was compromised. I know, because this has happened to me several months ago. I called my bank, had them reverse the charges and issue me new cards. Just be careful in the future where you shop.
Career Officer
Join Date: Jun 2012
Posts: 840
# 3
12-31-2012, 08:34 PM
I'm sure that you contacted PWE customer support before the close of business to get your answer already? I mean, you wouldn't just post something alarmist here in the forum on holiday. Right?
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Commander
Join Date: Jul 2012
Posts: 399
# 4
12-31-2012, 08:34 PM
if only we where given the choice to remove our billing info.
Career Officer
Join Date: Sep 2012
Posts: 861
# 5
12-31-2012, 08:39 PM
Quote:
Originally Posted by madlad14 View Post
Got a call from my credit card bank today telling me that my card was compromised. Upon further discussion I was told that my card was one of many that were involved at a security breach where credit card data was stolen. The charge in question was PWE Cryptic, for the amount of monthly subscription. I verified that it was indeed correct and not fraudulent, but they were unable to tell me where the data compromise occurred. Was there a breach of billing info at Cryptic? Would customers typically be notified if there was a breach?
Typically in these situations the actual breach occurs at the payment processor used by PWE and not with PWE itself. I had my credit card info stolen after I made a payment on another site. The third party processor had been hacked and several credit card numbers including mine were stolen. I didn't know anything had happened until my bank contacted me to tell me they had closed my account and issued another card with a different number. I would imagine that something similar happened to your card. I would get a card with a new account number if you have not already.

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Commander
Join Date: Jun 2012
Posts: 441
# 6
12-31-2012, 08:40 PM
Quote:
Originally Posted by collegepark2151 View Post
Typically in these situations the actual breach occurs at the payment processor used by PWE and not with PWE itself. I had my credit card info stolen after I made a payment on another site. The third party processor had been hacked and several credit card numbers including mine were stolen. I didn't know anything had happened until my bank contacted me to tell me they had closed my account and issued another card with a different number. I would imagine that something similar happened to your card. I would get a card with a new account number if you have not already.
What he said.
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Ensign
Join Date: Dec 2012
Posts: 2
# 7
12-31-2012, 09:56 PM
There is no issue as far as I am concerned, I was just curious to see if this was breach STO subscription base. Card was closed as I was still on the phone with them just to be safe. As a matter of fact I have a specific card that I use for most online activity just so that sort of thing doesnt hit hard, if it does hit.

Last edited by madlad14; 12-31-2012 at 10:43 PM.
Republic Veteran
Join Date: Jun 2012
Posts: 223
# 8
01-01-2013, 03:44 AM
This also happen to me a few months ago but it happen right after i made a few purchases of Zen i got the same call from the bank and had to have my old card cancelled and issued a new one
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