If you have purchased a Legacy or Starter Pack, please see this thread for instructions on how to claim your items in-game. (Please see the yellow text in the linked thread for instructions on creating a Reman.) (Not seeing your pack in-game? Please see the lime-green text in the linked thread above for information.)
If you have additional questions about the Legacy or Starter pack, please read this FAQ.
Thanks SO MUCH for all your support, and we'll see you in-game!
This is the Star Trek Online Gateway feedback and discussion thread! Please post any comments or feedback you have about the system here!
What is the Star Trek Online Gateway?
Star Trek Online Gateway is a web application which lets you look at your captains, ships, bridge officers, and other data from STO. Eventually, you will be able to interact with Star Trek Online through Gateway without logging in to the full 3D client.
The purpose of Gateway is to let players into Star Trek Online without needing to start up the full client.
Star Trek Online Gateway is in early Beta, and we look forward to hearing what you think about it. Let us know what you're thinking by commenting below in this forum thread.
If you have technical issues or experience any bugs such as problems using Gateway with your web browser or device, please let us know by posting to this forum thread. Please let us know what operating system and browser (including version numbers) you are using. If you are using a mobile device, let us know which one.
Also, take a glance at the Known Issues below for a list of things we already know about.
Browser Requirements
Gateway is tailored to work on desktop, tablet, and mobile devices supporting HTML5.
Gateway has been verified to operate on recent versions of Chrome, Opera, Firefox, Safari, and Internet Explorer. It may work on earlier versions of these browsers. It does not work on Internet Explorer 8 or earlier.
Gateway requires the use of cookies.
Gateway requires the use of Javascript.
Login Issues
You must log in to a Perfect World account to use Gateway. If you don't have one, you will have to create one first. If you have a Cryptic account, but not a Perfect World account, you will need to create a Perfect World account and link it to your Cryptic account before using Gateway.
A cookie is used to keep track of your session while you using Gateway. This is a "session cookie" and is not kept after you leave the page.
A second, persistent cookie is also used by Account Guard to determine if the particular browser install is authorized for use with your account. This cookie contains no account information.
Known Issues
The list of characters is not updated after login. If you create a new character (or delete one), you must log out and back in to see the changes.
Pictures of bridge officers do not show the officer in their chosen stance.
Though Gateway uses the language preferred by your browser, there is some text that is not yet translated. Gateway supports the same languages Star Trek Online does: English, German, and French.
When used in IE8, Gateway is a fixed size and does not resize to fit in the window.
Kindle Fire: Using the back button disconnects the user from Gateway and leaves the browser in a confused state. A workaround is to use the naviagtion buttons in Gateway and avoid using the back button.
If you are disconnected, you will get a message regarding a "one-time code" rather than a proper disconnection message.
The mobile version of the fleet pages has an "Edit" button which does not belong.
Sound effects are not working properly.
On mobile, if you have no characters, the page will be blank when you log in (rather than saying you have no characters).
If you have no characters, you can't look at anyone else's characters.
Older Android browsers (vers 2.x, for example) are not supported by Gateway at this time.
Traits are not being displayed.
iPhone Problems with Account Guarded accounts:
We have confirmed what the problem is for many iPhone users who get stuck in an Account Guard. When you try to log in to Gateway, you are requested for a code that is sent via email. When you switch from the Gateway page to read the email on the iPhone, the iPhone basically shuts down Safari and it looks to us like you've closed your session. We then invalidate your session and account guard code. Then when you switch back to Gateway, we start a new session.
A workaround is to use a different device to read your email and get the code.
We are working on a solution to this problem.
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Brandon "BranFlakes" Felczer | Community Manager
Follow us on Twitter: @trekonlinegame | "Like" us on Facebook
Follow me on Twitter: @PWE_BranFlakes If you wish to speak to someone on the community team, file a "Forums and Website" support ticket here.
Last edited by pwebranflakes; 03-05-2013 at 06:07 PM.
As we've updated the known issues and some information in the OP, please now use this thread to continue providing feedback about the Gateway. Thanks!
Cheers,
Brandon =/\=
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Brandon "BranFlakes" Felczer | Community Manager
Follow us on Twitter: @trekonlinegame | "Like" us on Facebook
Follow me on Twitter: @PWE_BranFlakes If you wish to speak to someone on the community team, file a "Forums and Website" support ticket here.
Every feedback thread I post this: there needs to be a bar at the top or bottom that has the four main screen buttons. If I am at the main screen, and click "Personnel Files", I then need to return to the main screen before going to, say "Ship Systems". I shouldn't have to do that.
Rather than: Main Screen -> Personnel Files -> Main Screen -> Ship Systems -> Main Screen -> Accolades -> Main Screen -> etc.
It should be: Main Screen -> Personnel Files -> Ship Systems -> Accolades -> Personnel Files -> wherever I want to go
________ This line indicates where my signature begins, because the forums don't do it themselves ________
Fleets should have the ability to hide their "Information" and Message of the day. We used to have the information posted about our teamspeak in "Fleet information", but now that it is all public, we had to remove it and place it strictly on our website.
We need the in-game mail access back through the gateway as well. It was nice to be away from the computer and read/respond to mail that was received in game.
Fleets should have the ability to hide their "Information" and Message of the day. We used to have the information posted about our teamspeak in "Fleet information", but now that it is all public, we had to remove it and place it strictly on our website.
We need the in-game mail access back through the gateway as well. It was nice to be away from the computer and read/respond to mail that was received in game.
Fleet information is considerably restricted for non-members. We left in the basics that would help in recruiting.
Non-members can see: fleet name, creation date, MotD, description, website, member count, minimum rank, recruiting message, and those in the roster that are allowed to invite new members. They can't see rank and file members of the fleet, fleet events, calendar, or activity logs.
Do you think we should also restrict the MotD (message of the day) and general description? Or maybe just the MotD?
Fleet information is considerably restricted for non-members. We left in the basics that would help in recruiting.
Non-members can see: fleet name, creation date, MotD, description, website, member count, minimum rank, recruiting message, and those in the roster that are allowed to invite new members. They can't see rank and file members of the fleet, fleet events, calendar, or activity logs.
Do you think we should also restrict the MotD (message of the day) and general description? Or maybe just the MotD?
It would be nice if you left it to the fleets what was visible and what wasn't.
Still not working with the IPod Touch 4th Gen and IOs 6.xx
At least I can enter my account infos, but always gets asked for the Verification Code. I have to leave the screen, open my e-mail account, look for the number, get back to my Gateway log-in screen, enter my infos again, I get another mail with another Verification Code, but my first code still works.
So after I use the Verif-Code, the loading bar appears and after a few seconds I get a time-out window. Server couldn't be rechead etc...
Still not working with the IPod Touch 4th Gen and IOs 6.xx
At least I can enter my account infos, but always gets asked for the Verification Code. I have to leave the screen, open my e-mail account, look for the number, get back to my Gateway log-in screen, enter my infos again, I get another mail with another Verification Code, but my first code still works.
So after I use the Verif-Code, the loading bar appears and after a few seconds I get a time-out window. Server couldn't be rechead etc...
We have been getting a couple reports regarding Account Guard issues. We will check into it right away.
When will this be accessible for Holodeck? Seems a bit pointless to have it accessing Tribble when there aren't many players on it compared to Holodeck. I mean, this Gateway has been out for nearly 1/2 a year, if not longer, and its still only for Tribble. Would be cool to have access for it on Holodeck.
Linear Mode
