I linked from LICD, and signed up on that page. I've played for a couple of hours now, and received two emails (one confirming that I've saved my home computer with Cryptic, and the other congratulating me for defeating the Borg), so I know my email address is right. However, I haven't received any email discussing the bonus package, and I have looked in the spam folder. I've submitted a GM ticket in-game (heard nothing yet, of course). Should I just wait at this point, or should I be trying to contact support outside of the game?
Good luck to you, I signed up bout 2 weeks ago, still don't have it and after about 2 weeks of customer support, they send me "this has been resolved without our assistance" when it definitely has not. I thought about giving this game a chance, doubt i will now.
i don't know anything about that promotion, but my first thought would be to check the c-store. look under legacy unlocks and look for anything that says "available". if nothing's there, then check all the other categories.
I still havent gotten it and support has been frustratingly useless.
Hmm, check your e-mail 'spam' folder for the message. I'm guessing you'll be getting a code of some sort you'll need to activate. The only support I've ever needed was billing and they were lightning fast in resolving my issue.