Here recently some of my friends and I from the STO community have been dropping by Drozana more frequently. Almost every time, there seems to be members of a certain fleet (can't mention their name, but they all seem to be fans of oral hygiene) whose apparent purpose in life is to to make everyone around them as miserable as they are, and to generally ruin the gameplay. They delight in it. I'd been warned about them through the grapevine, but never gave it much thought. Yes, they harass me when I'm there, but I can dish it back to them, so I thought little of it. Then two days ago, they ganged up on a friend and upset her so badly that she nearly deleted her account. They somehow got a hold of her personal information, spread it around, and ridiculed her remorselessly.
This sort of behavior is reprehensible, and needs to be stopped. I'd suggest to the GM's that they spend some time in Drozana instead of playing language monitor at ESD.
If anyone on the business end of STO wants more info, feel free to contact me privately.