If you have purchased a Legacy or Starter Pack, please see this thread for instructions on how to claim your items in-game. (Please see the yellow text in the linked thread for instructions on creating a Reman.) (Not seeing your pack in-game? Please see the lime-green text in the linked thread above for information.)
If you have additional questions about the Legacy or Starter pack, please read this FAQ.
Thanks SO MUCH for all your support, and we'll see you in-game!
Update: I did a cold start on my machine, that didn't fix anything. However, i launched the launcher which hung up, when it goes to patching it gives you no "engage". I went into my start task manager and ended the process of the launcher. Once i did that, i relaunched and back into the game on the account that crashed.