Working in IT infrastructure I can tell you its common to have external issues take down your apps/sites... probably not even a crypitic/pwo issue. If its an external routing/peering issue it just is what it is unless you change providers...
There's a red message at the top of the forums that states the following:
Hello Captain! Please read this new notice, which is different from yesterday.
We are working with our external routing provider to run a few tests on the launcher so we can try to determine the cause for the outage yesterday -- this may cause some players to have an issue appear with the launcher, but please stand by. We hope to complete our testing ASAP -- it is our top priority. These tests will help us in implementing a resolution so we can avoid the issue from yesterday in the future. Again, not all players are affected, but if you are, please read this post.
Thanks you and we hope to have you back in-game ASAP.
- The Star Trek Online Community Team
So... You got purposely kicked due to stupid decision to do testing during prime time! The servers didn't crash.