Go Back   Star Trek Online > Information and Discussion > Star Trek Online General Discussion
Login

Closed Thread
 
Thread Tools Display Modes
Ensign
Join Date: Jan 2013
Posts: 2
# 111
01-31-2013, 08:45 AM
[root@vortex ~]# traceroute launcher.startrekonline.com
traceroute to launcher.startrekonline.com (208.95.185.44), 30 hops max, 40 byte packets
1 vl1352.na32.b001649-3.jfk01.atlas.cogentco.com (38.121.237.33) 3.832 ms 3.626 ms 3.294 ms
2 vl3795.mag01.jfk01.atlas.cogentco.com (38.20.72.233) 22.051 ms 22.138 ms 22.022 ms
3 te2-1.ccr02.jfk01.atlas.cogentco.com (154.54.80.89) 168.065 ms te2-1.ccr01.jfk01.atlas.cogentco.com (154.54.80.85) 48.669 ms 48.661 ms
4 te0-1-0-7.mpd21.jfk02.atlas.cogentco.com (154.54.1.174) 2.578 ms te0-1-0-6.ccr22.jfk02.atlas.cogentco.com (154.54.40.38) 2.731 ms te0-3-0-7.ccr21.jfk02.atlas.cogentco.com (154.54.7.69) 2.723 ms
5 te0-2-0-6.ccr21.jfk07.atlas.cogentco.com (154.54.1.218) 2.947 ms te0-1-0-3.ccr21.jfk07.atlas.cogentco.com (154.54.83.166) 2.917 ms te0-5-0-1.ccr21.jfk07.atlas.cogentco.com (154.54.80.182) 3.083 ms
6 144.232.8.181 (144.232.8.181) 3.369 ms 144.232.18.9 (144.232.18.9) 2.901 ms sprint.jfk07.atlas.cogentco.com (154.54.14.34) 2.734 ms
7 144.232.4.92 (144.232.4.92) 3.664 ms 2.920 ms 3.693 ms
8 sl-crs2-spr-0-0-2-0.sprintlink.net (144.232.25.23) 7.921 ms 7.890 ms 7.757 ms
9 sl-st20-bos-0-0-0.sprintlink.net (144.232.8.48) 8.755 ms 8.965 ms 8.389 ms
10 208.30.215.82 (208.30.215.82) 9.007 ms 8.769 ms 8.845 ms
11 border11.te7-1-bbnet1.bsn.pnap.net (63.251.128.41) 8.284 ms border11.te8-1-bbnet2.bsn.pnap.net (63.251.128.104) 8.382 ms 8.460 ms
12 perfectworldent-4.border11.bsn.pnap.net (216.52.61.78) 19.700 ms 19.689 ms 19.671 ms
13 www.playstartrekonline.com (208.95.185.44) 8.376 ms 8.432 ms *

[root@vortex ~]# traceroute accounts.crypticstudios.com
traceroute to accounts.crypticstudios.com (208.95.185.165), 30 hops max, 40 byte packets
1 vl1352.na32.b001649-3.jfk01.atlas.cogentco.com (38.121.237.33) 3.995 ms 3.687 ms 3.543 ms
2 vl3595.mag01.jfk01.atlas.cogentco.com (38.20.54.45) 1.939 ms 1.923 ms 1.937 ms
3 te2-1.ccr01.jfk01.atlas.cogentco.com (154.54.80.85) 1.856 ms te2-1.ccr02.jfk01.atlas.cogentco.com (154.54.80.89) 1.854 ms 1.864 ms
4 te0-3-0-7.mpd21.jfk02.atlas.cogentco.com (154.54.24.146) 2.424 ms 2.419 ms te0-1-0-6.ccr21.jfk02.atlas.cogentco.com (154.54.40.34) 2.406 ms
5 te0-1-0-6.ccr21.jfk07.atlas.cogentco.com (154.54.27.206) 2.411 ms te0-1-0-1.ccr21.jfk07.atlas.cogentco.com (154.54.1.134) 2.426 ms te0-5-0-6.ccr21.jfk07.atlas.cogentco.com (154.54.44.222) 2.502 ms
6 144.232.8.181 (144.232.8.181) 2.906 ms 144.232.18.9 (144.232.18.9) 2.379 ms 2.313 ms
7 144.232.4.92 (144.232.4.92) 2.539 ms 2.524 ms 2.517 ms
8 sl-crs2-spr-0-0-2-0.sprintlink.net (144.232.25.23) 6.049 ms 6.109 ms 6.085 ms
9 sl-st20-bos-0-0-0.sprintlink.net (144.232.8.48) 9.422 ms 9.404 ms 9.395 ms
10 sl-internap-190725-0.sprintlink.net (144.223.45.50) 9.343 ms 8.941 ms 8.605 ms
11 border11.te8-1-bbnet2.bsn.pnap.net (63.251.128.104) 8.589 ms 8.749 ms border11.te7-1-bbnet1.bsn.pnap.net (63.251.128.41) 8.467 ms
12 perfectworldent-4.border11.bsn.pnap.net (216.52.61.78) 9.248 ms 9.228 ms 9.220 ms
13 * * *
14 * * *
15 * * *
16 * * *
Ensign
Join Date: Jan 2013
Posts: 21
# 112
01-31-2013, 08:45 AM
Quote:
Originally Posted by leadme2kirk View Post
Launcher trying to load but, pulls up:

res://ieframe.dll/dnserrordiagoff_webOC.htm

In a browser window.
Yup I just got the same error. Really threw me off when IE loaded. (Seriously? Default to IE... there's your problem)
Starfleet Veteran
Join Date: Jun 2012
Posts: 42
# 113 UK Stats
01-31-2013, 08:46 AM
Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:

1 27 ms 1 ms 1 ms 192.168.0.1
2 5 ms 5 ms 6 ms 217.32.140.72
3 6 ms 11 ms 5 ms 217.32.140.62
4 7 ms 6 ms 6 ms 217.32.141.250
5 6 ms 6 ms 5 ms 31.55.164.51
6 7 ms 6 ms 5 ms 31.55.164.107
7 6 ms 6 ms 6 ms acc1-10GigE-0-5-0-5.bm.21cn-ipp.bt.net [109.159.248.98]
8 19 ms 14 ms 14 ms core1-te0-3-0-2.ealing.ukcore.bt.net [109.159.248.16]
9 12 ms 11 ms 11 ms core1-pos5-0-0.telehouse.ukcore.bt.net [194.74.65.122]
10 13 ms 11 ms 11 ms t2as1-tge1-4.uk-lon1.eu.bt.net [166.49.211.141]
11 14 ms 106 ms 13 ms 166-49-211-38.eu.bt.net [166.49.211.38]
12 88 ms 89 ms 88 ms xe-3-0-0.bos11.ip4.tinet.net [141.136.109.138]
13 89 ms 91 ms 90 ms internap-gw.ip4.tinet.net [77.67.77.54]
14 90 ms 90 ms 89 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.104]
15 * 98 ms * perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

Greetings, hope you get it sorted!
Lt. Commander
Join Date: Jun 2012
Posts: 139
# 114
01-31-2013, 08:46 AM
Quote:
Originally Posted by leadme2kirk View Post
Launcher trying to load but, pulls up:

res://ieframe.dll/dnserrordiagoff_webOC.htm

In a browser window.
Same thing happened to me for a minute or two, now getting the "Updatibng Launcher" error.
Ensign
Join Date: Jul 2012
Posts: 2
# 115 Launcher connection tests
01-31-2013, 08:47 AM
Unable to open launcher here in the UK.

My tracert:

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\James>tracert launcher.startrekonline.com

Tracing route to launcher.startrekonline.com [208.95.185.44]
over a maximum of 30 hops:

1 2 ms <1 ms <1 ms BTHomeHub.home [192.168.1.254]
2 13 ms 11 ms 12 ms esr11.miltonkeynes4.broadband.bt.net [217.47.154
.142]
3 11 ms 13 ms 13 ms 217.47.154.13
4 15 ms 15 ms 15 ms 213.1.69.106
5 15 ms 15 ms 15 ms 31.55.164.219
6 15 ms 15 ms 14 ms 31.55.164.109
7 16 ms 15 ms 16 ms acc2-10GigE-0-7-0-5.bm.21cn-ipp.bt.net [109.159.
248.206]
8 25 ms 23 ms 23 ms core1-te-0-2-5-0.ilford.ukcore.bt.net [109.159.2
48.128]
9 20 ms 19 ms 19 ms transit1-pos9-0.telehouse.ukcore.bt.net [62.6.20
1.118]
10 19 ms 20 ms 20 ms t2as1-tge4-4.uk-lon1.eu.bt.net [166.49.211.145]

11 21 ms 20 ms 20 ms 166-49-211-38.eu.bt.net [166.49.211.38]
12 96 ms 143 ms 96 ms xe-3-0-0.bos11.ip4.tinet.net [141.136.109.138]
13 96 ms 96 ms 96 ms internap-gw.ip4.tinet.net [77.67.77.54]
14 95 ms 96 ms 96 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.1
04]
15 103 ms 107 ms 107 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
61.78]
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * *


Cheers
Ensign
Join Date: Jul 2012
Posts: 10
# 116
01-31-2013, 08:47 AM
Tracing route to launcher.startrekonline.com [208.95.185.44]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms X.X.X.X
2 4 ms 4 ms 3 ms X.X.XXX [X.X.X.X]
3 4 ms 3 ms 5 ms X.X.X.XXX [X.X.X.X]
4 20 ms 20 ms 21 ms sl-gw16-kc-15-0-2.sprintlink.net [144.223.141.21
]
5 22 ms 20 ms 19 ms sl-crs2-kc-0-5-0-0.sprintlink.net [144.232.11.15
4]
6 39 ms 31 ms 32 ms 144.232.11.235
7 39 ms 39 ms 39 ms sl-crs2-akr-0-3-3-0.sprintlink.net [144.232.20.1
86]
8 65 ms 50 ms 67 ms sl-crs2-spr-0-4-5-0.sprintlink.net [144.232.18.1
09]
9 55 ms 88 ms 55 ms sl-st20-bos-0-0-0.sprintlink.net [144.232.8.48]

10 50 ms 60 ms 54 ms 208.30.215.82
11 59 ms 50 ms 49 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.1
04]
12 56 ms 53 ms 54 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
61.78]
13 52 ms 50 ms 55 ms 208.95.185.44

Trace complete.



Tracing route to accounts.crypticstudios.com [208.95.185.165]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms X.X.X.X
2 4 ms 4 ms 3 ms X.X.XXX [X.X.X.X]
3 4 ms 3 ms 5 ms X.X.X.XXX [X.X.X.X]
4 20 ms 20 ms 22 ms sl-gw16-kc-15-0-2.sprintlink.net [144.223.141.21
]
5 19 ms 37 ms 19 ms sl-crs2-kc-0-5-0-0.sprintlink.net [144.232.11.15
4]
6 32 ms 33 ms 31 ms 144.232.11.235
7 44 ms 38 ms 43 ms sl-crs2-akr-0-3-3-0.sprintlink.net [144.232.20.1
86]
8 51 ms 50 ms 50 ms sl-crs2-spr-0-4-5-0.sprintlink.net [144.232.18.1
09]
9 79 ms 56 ms 59 ms sl-st20-bos-0-0-0.sprintlink.net [144.232.8.48]

10 50 ms 67 ms 50 ms sl-internap-190725-0.sprintlink.net [144.223.45.
50]
11 51 ms 51 ms 50 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.4
1]
12 60 ms 54 ms 53 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
61.78]
13 72 ms 52 ms 57 ms accounts.crypticstudios.com [208.95.185.165]

Trace complete.
Ensign
Join Date: Jul 2012
Posts: 9
# 117
01-31-2013, 08:47 AM
liverpool u.k.
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\fred>tracert patchserver.crypticstudios.com

Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms 192.168.1.1
2 10 ms 7 ms 7 ms 10.5.128.1
3 9 ms 9 ms 10 ms pres-core-2b-ae9-727.network.virginmedia.net [81
.97.115.45]
4 12 ms 10 ms 44 ms manc-bb-1d-ae11-0.network.virginmedia.net [213.1
05.159.197]
5 15 ms 13 ms 15 ms brhm-bb-1c-ae9-0.network.virginmedia.net [62.253
.174.129]
6 14 ms 13 ms 13 ms brhm-bb-1b-ae11-0.network.virginmedia.net [62.25
3.174.101]
7 18 ms 19 ms 19 ms ae1.lon25.ip4.tinet.net [77.67.65.161]
8 93 ms 107 ms 93 ms xe-3-0-0.bos11.ip4.tinet.net [141.136.109.138]
9 104 ms 95 ms 92 ms internap-gw.ip4.tinet.net [77.67.77.54]
10 93 ms 92 ms 93 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.1
04]
11 * 93 ms 106 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
61.78]
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 94 ms 91 ms 91 ms 208.95.185.41

Trace complete.

C:\Users\fred>tracert patchserver.crypticstudios.com

Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 8 ms 9 ms 9 ms 10.5.128.1
3 21 ms 12 ms 9 ms pres-core-2b-ae9-727.network.virginmedia.net [81
.97.115.45]
4 12 ms 23 ms 11 ms manc-bb-1d-ae11-0.network.virginmedia.net [213.1
05.159.197]
5 13 ms 13 ms 13 ms brhm-bb-1c-ae9-0.network.virginmedia.net [62.253
.174.129]
6 14 ms 13 ms 12 ms brhm-bb-1b-ae11-0.network.virginmedia.net [62.25
3.174.101]
7 18 ms 17 ms 17 ms ae1.lon25.ip4.tinet.net [77.67.65.161]
8 95 ms 92 ms 94 ms xe-3-0-0.bos11.ip4.tinet.net [141.136.109.138]
9 94 ms 92 ms 98 ms internap-gw.ip4.tinet.net [77.67.77.54]
10 94 ms 94 ms 91 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.1
04]
11 101 ms 106 ms 91 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
61.78]
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\Users\fred>
Ensign
Join Date: Jan 2013
Posts: 1
# 118
01-31-2013, 08:48 AM
Microsoft Windows [verzi?sz?m: 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. Minden jog fenntartva.

C:\Windows\system32>tractert patchserver.crypticstudios.com
A megadott nevet (tractert) a rendszer nem ismeri fel belső vagy k?lső
parancsk?nt, futtathat? programk?nt vagy k?tegf?jlk?nt.

C:\Windows\system32>tracert patchserver.crypticstudios.com

?tvonal k?vet?se a k?vetkezőh?z: patchserver.crypticstudios.com [208.95.185.41]
legfeljebb 30 ugr?ssal:

1 40 ms 18 ms 14 ms catv-86-101-147-254.catv.broadband.hu [86.101.14
7.254]
2 14 ms 11 ms 11 ms catv-89-135-219-30.catv.broadband.hu [89.135.219
.30]
3 33 ms 31 ms 33 ms 84.116.240.74
4 34 ms 41 ms 30 ms 84.116.240.50
5 31 ms 31 ms 50 ms de-fra01a-rd3-xe-4-2-0.aorta.net [84.116.130.185
]
6 30 ms 37 ms 36 ms de-fra01a-ri2-xe-4-0-0.aorta.net [84.116.130.138
]
7 30 ms 50 ms 47 ms xe-10-2-2.fra23.ip4.tinet.net [141.136.99.97]
8 133 ms 134 ms 140 ms xe-3-0-0.bos11.ip4.tinet.net [141.136.109.138]
9 157 ms 229 ms 209 ms internap-gw.ip4.tinet.net [77.67.77.54]
10 126 ms 143 ms 135 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.1
04]
11 144 ms * * perfectworldent-4.border11.bsn.pnap.net [216.52.
61.78]
12 * * * A k?r?sre nem ?rkezett v?lasz a hat?ridőn bel?l.

13 * * * A k?r?sre nem ?rkezett v?lasz a hat?ridőn bel?l.

14 * * * A k?r?sre nem ?rkezett v?lasz a hat?ridőn bel?l.

15 * * * A k?r?sre nem ?rkezett v?lasz a hat?ridőn bel?l.

16 * * * A k?r?sre nem ?rkezett v?lasz a hat?ridőn bel?l.

17 * * * A k?r?sre nem ?rkezett v?lasz a hat?ridőn bel?l.

18 * * * A k?r?sre nem ?rkezett v?lasz a hat?ridőn bel?l.

19 * * * A k?r?sre nem ?rkezett v?lasz a hat?ridőn bel?l.

20 * * * A k?r?sre nem ?rkezett v?lasz a hat?ridőn bel?l.

21 * * 130 ms 208.95.185.41

Az ?tvonalk?vet?s elk?sz?lt.
Ensign
Join Date: Jan 2013
Posts: 1
# 119
01-31-2013, 08:48 AM
Quote:
Originally Posted by pwebranflakes View Post
Hello Captains!

While Holodeck is down for maintenance this morning, we're going to be running a few tests that may affect your connection to the launcher. If you would like to help, please try connecting to the launcher as often as you'd like. If you notice any issue, please report about it in this thread and include a tracert for launcher.startrekonline.com and accounts.crypticstudios.com (instructions on this process is here).

Our ETA for completion is at the same time Holodeck maintenance is complete. These tests will provide important information to our Engineers and external routing vendor so we can help put a solution in place to ensure outages like those that happened earlier in the week are much less likely to happen. Thanks for your help and understanding! Engage!

Cheers,

Brandon =/\=
its tells me trying to update launcher trying to connect two times then tells me unable to connect to patch server
Captain
Join Date: Nov 2012
Posts: 697
# 120
01-31-2013, 08:48 AM
Unable to connect to the patch server.
Closed Thread

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is Off
HTML code is Off


All times are GMT -7. The time now is 09:38 PM.