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Career Officer
Join Date: Jun 2012
Posts: 3,147
# 41
01-31-2013, 08:13 AM
Launcher wont open from Schenectady, NY...

Microsoft Windows
Copyright (c) 2009 Microsoft Corporation.

C:\Users\David>tracert patchserver.crypticstudios.com

Tracing route to patchserver.crypticstudios.com [208.95.185.41] over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms ***.***.*.**
2 33 ms 29 ms 30 ms cable-mac1.schnny52-ar4003.nyroc.rr.com [***.***.**.**]
3 13 ms 12 ms 12 ms gig8-45.schnny52-rtr001.alb.northeast.rr.com [24.29.46.197]
4 11 ms 12 ms 12 ms rdc-74-76-241-78.alb.northeast.rr.com [74.76.241.78]
5 29 ms 23 ms 23 ms rdc-74-76-241-193.alb.northeast.rr.com [74.76.241.193]
6 22 ms 22 ms 23 ms ae-5-0.cr0.nyc30.tbone.rr.com [66.109.6.74]
7 29 ms 32 ms 31 ms 107.14.17.172
8 28 ms 30 ms 31 ms 66.109.9.30
9 27 ms 28 ms 28 ms ae-1-0.pr0.dca10.tbone.rr.com [66.109.6.165]
10 26 ms 28 ms 28 ms 107.14.16.34
11 60 ms 64 ms 46 ms cr2-tengig0-8-5-0.washington.savvis.net [204.70.206.241]
12 35 ms 34 ms 35 ms cr2-te-0-3-1-0.nyr.savvis.net [204.70.192.2]
13 48 ms 34 ms 34 ms er1-te-2-1.newyorknyd.savvis.net [204.70.196.70]

14 41 ms 41 ms 41 ms msr1-te-0-3-0-0.bos.savvis.net [206.28.97.205]
15 38 ms 41 ms 56 ms 206.28.97.137
16 34 ms 34 ms 33 ms internap.Boston.savvis.net [208.172.51.230]
17 87 ms 135 ms 135 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.104]
18 38 ms * * perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

Interesting that my connection didn't go through cogent this time.
...... DaveyNY ...STO Forum Member since February - 2009
..............Star Trek Fan since Thursday Sept. 8th, 1966
There are No Longer any STO Veterans... We're Just People who have Played the Game for the last 4.5 years.
I Really Do Miss the little TOP Button at the bottom of the threads.
Career Officer
Join Date: Nov 2012
Posts: 13
# 42
01-31-2013, 08:13 AM
Quote:
Microsoft Windows [version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. Tous droits r?serv?s.

C:\Users\*****>tracert launcher.startrekonline.com

D?termination de l'itin?raire vers launcher.startrekonline.com [208.95.185.44]
avec un maximum de 30 sauts :

1 4 ms 1 ms <1 ms 192.168.0.254
2 36 ms 36 ms 36 ms 192.168.254.254
3 * 36 ms 35 ms bzn-6k-5-v201.routers.proxad.net [212.27.55.126]

4 37 ms 36 ms 37 ms th2-crs16-1-be1200.intf.routers.proxad.net [212.
27.50.193]
5 37 ms 38 ms 37 ms th2-9k-1-be1000.intf.routers.proxad.net [212.27.
59.206]
6 73 ms 37 ms 46 ms ix-15-547.tcore1.PVU-Paris.as6453.net [195.219.2
41.173]
7 306 ms 37 ms 37 ms 195.219.241.130
8 252 ms 115 ms 115 ms xe-1-2-0.bos11.ip4.tinet.net [89.149.183.13]
9 116 ms 115 ms 114 ms internap-gw.ip4.tinet.net [77.67.77.54]
10 117 ms 117 ms 117 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.1
04]
11 * 121 ms * perfectworldent-4.border11.bsn.pnap.net [216.52.
61.78]
12 * * * D?lai d'attente de la demande d?pass?.
13 * * * D?lai d'attente de la demande d?pass?.
14 * * * D?lai d'attente de la demande d?pass?.
15 * * * D?lai d'attente de la demande d?pass?.
16 * * * D?lai d'attente de la demande d?pass?.
17 * * * D?lai d'attente de la demande d?pass?.
18 * * * D?lai d'attente de la demande d?pass?.
19 * * * D?lai d'attente de la demande d?pass?.
20 * * * D?lai d'attente de la demande d?pass?.
21 * * * D?lai d'attente de la demande d?pass?.
22 * * * D?lai d'attente de la demande d?pass?.
23 * * * D?lai d'attente de la demande d?pass?.
24 * * * D?lai d'attente de la demande d?pass?.
25 * * * D?lai d'attente de la demande d?pass?.
26 * * * D?lai d'attente de la demande d?pass?.
27 * * * D?lai d'attente de la demande d?pass?.
28 * * * D?lai d'attente de la demande d?pass?.
29 * * * D?lai d'attente de la demande d?pass?.
30 * * * D?lai d'attente de la demande d?pass?.

Itin?raire d?termin?.
from France.
Lt. Commander
Join Date: Jun 2012
Posts: 224
# 43
01-31-2013, 08:14 AM
Unable to open launcher. Stuck in launcher autoupdate trying to connect.

Error box opened says:

Unable to establish connection to Patch Server. Please check your internet connection. If problem persist, please contact Technical Support.

USA Macon Georgia

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\>tracert lancher.startrekonline.com

Tracing route to lancher.startrekonline.com [72.215.225.9]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 * * * Request timed out.
3 7 ms 9 ms 7 ms 68.1.8.23
4 9 ms 8 ms 7 ms 68.1.8.141
5 7 ms 7 ms 7 ms 68.1.8.86
6 11 ms 11 ms 11 ms maribprj01-ae1.0.rd.at.cox.net [68.1.0.41]
7 12 ms 11 ms * ip70-167-151-26.at.at.cox.net [70.167.151.26]
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\Users\

This surly doesn't look good

Last edited by starmanj; 01-31-2013 at 08:25 AM.
Ensign
Join Date: Dec 2012
Posts: 19
# 44
01-31-2013, 08:14 AM
As requested, launcher won't open:


Tracing route to launcher.startrekonline.com [208.95.185.44]
over a maximum of 30 hops:

1 8 ms 4 ms 3 ms 192.168.16.1
2 * 464 ms 415 ms lo0-central10.ptw-ag04.plus.net [195.166.128.194]
3 33 ms 63 ms 92 ms link7-central10.ptw-gw01.plus.net [84.93.248.108]
4 283 ms 262 ms 302 ms xe-10-0-0.ptw-cr01.plus.net [212.159.1.40]
5 48 ms 31 ms 64 ms ae2.ptw-cr02.plus.net [195.166.129.5]
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 161 ms 237 ms 359 ms IntelQ-Tinet-level3-2x10G.London.Level3.net [4.68.110.114]
10 191 ms 113 ms 105 ms xe-3-0-0.bos11.ip4.tinet.net [141.136.109.138]
11 * * 406 ms internap-gw.ip4.tinet.net [77.67.77.54]
12 401 ms 518 ms 435 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.104]
13 365 ms 414 ms 284 ms perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.


Tracing route to accounts.crypticstudios.com [208.95.185.165]
over a maximum of 30 hops:

1 7 ms 4 ms 3 ms 192.168.16.1
2 * * 565 ms lo0-central10.ptw-ag04.plus.net [195.166.128.194]
3 * * * Request timed out.
4 * 232 ms 470 ms xe-10-0-0.ptw-cr01.plus.net [212.159.1.40]
5 383 ms 365 ms 647 ms te-4-2.car5.London1.Level3.net [217.163.45.249]
6 730 ms 648 ms 548 ms ae-1-51.edge4.London1.Level3.net [4.69.139.74]
7 151 ms 361 ms 234 ms IntelQ-Tinet-level3-2x10G.London.Level3.net [4.68.110.114]
8 574 ms 487 ms 462 ms xe-3-0-0.bos11.ip4.tinet.net [141.136.109.138]
9 * 283 ms 468 ms internap-gw.ip4.tinet.net [77.67.77.54]
10 563 ms 333 ms 201 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.104]
11 * * 235 ms perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
12 311 ms 436 ms 538 ms accounts.crypticstudios.com [208.95.185.165]

Trace complete.
Republic Veteran
Join Date: Jun 2012
Posts: 70
# 45
01-31-2013, 08:14 AM
Unable to establish connection to Patch Server. Please check your internet connection. If problem persist, please contact Technical Support.
Lt. Commander
Join Date: Jun 2012
Posts: 160
# 46
01-31-2013, 08:15 AM
unable to connect to launcher. time: 11:14am,virginia,USA
Career Officer
Join Date: Jun 2012
Posts: 256
# 47
01-31-2013, 08:15 AM
Is Cryptic finally taking this issue seriously after 9 months? Keep the data coming guys maybe they will get to the bottom of it, although I am skeptical.
Lieutenant
Join Date: Oct 2012
Posts: 53
# 48
01-31-2013, 08:15 AM
Quote:
Originally Posted by pwebranflakes View Post
Hello Captains!

While Holodeck is down for maintenance this morning, we're going to be running a few tests that may affect your connection to the launcher. If you would like to help, please try connecting to the launcher as often as you'd like. If you notice any issue, please report about it in this thread and include a tracert for launcher.startrekonline.com and accounts.crypticstudios.com (instructions on this process is here).

Our ETA for completion is at the same time Holodeck maintenance is complete. These tests will provide important information to our Engineers and external routing vendor so we can help put a solution in place to ensure outages like those that happened earlier in the week are much less likely to happen. Thanks for your help and understanding! Engage!

Cheers,

Brandon =/\=

here is mine, from Ontario Canada, using Rogers Internet.

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>tracert launcher.startrekonline.com

Tracing route to launcher.startrekonline.com [208.95.185.44]
over a maximum of 30 hops:

1 * 1 ms 1 ms 192.168.0.1
2 * * * Request timed out.
3 13 ms 10 ms 11 ms 69.63.242.97
4 12 ms 10 ms 11 ms 24.156.157.214
5 16 ms 23 ms 22 ms pos-0-0.gw01.pr.phub.net.cable.rogers.com [66.18
5.81.174]
6 15 ms 14 ms 14 ms so-2-0-0.gw02.wlfdle.phub.net.cable.rogers.com [
66.185.80.41]
7 35 ms 27 ms 29 ms 69.63.253.137
8 217 ms 31 ms 34 ms xe-0-1-0.er2.iad10.us.above.net [64.124.196.213]

9 230 ms 33 ms 28 ms above-uu.iad10.us.above.net [64.125.13.174]
10 44 ms 43 ms 41 ms 0.so-7-1-0.XL4.BOS4.ALTER.NET [152.63.0.221]
11 163 ms 39 ms 39 ms POS7-0.GW5.BOS4.ALTER.NET [152.63.25.57]
12 79 ms 40 ms 44 ms internap-gw.customer.alter.net [65.207.236.58]
13 43 ms 44 ms 42 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.4
1]
14 43 ms 51 ms 54 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
61.78]
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\Windows\system32>tracert accounts.crypticstudios.com

Tracing route to accounts.crypticstudios.com [208.95.185.165]
over a maximum of 30 hops:

1 1 ms 4 ms 1 ms 192.168.0.1
2 * * * Request timed out.
3 25 ms 39 ms 14 ms 67.231.221.133
4 15 ms 29 ms 13 ms 24.153.5.142
5 12 ms 23 ms 24 ms pos-0-0.gw01.pr.phub.net.cable.rogers.com [66.18
5.81.174]
6 14 ms 15 ms 17 ms 69.63.251.242
7 36 ms 35 ms 28 ms 64.71.241.114
8 30 ms 29 ms 29 ms xe-0-1-0.er2.iad10.us.above.net [64.124.196.213]

9 35 ms 27 ms 41 ms above-uu.iad10.us.above.net [64.125.13.174]
10 40 ms 39 ms 52 ms 0.ge-4-3-0.XL3.BOS4.ALTER.NET [152.63.16.34]
11 42 ms 41 ms 50 ms POS6-0.GW5.BOS4.ALTER.NET [152.63.25.69]
12 43 ms 42 ms 42 ms internap-gw.customer.alter.net [65.207.236.58]
13 43 ms 40 ms 40 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.4
1]
14 48 ms 53 ms 53 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
61.78]
15 * * * Request timed out.
16 * 43 ms 42 ms accounts.crypticstudios.com [208.95.185.165]

Trace complete.

C:\Windows\system32>
ODYSSEY SCIENCE CRUISER - U.S.S. MAIDEN TORONTO NX-971312-B
VESTA MULTI-MISSION SURVEILLANCE EXPLORER - U.S.S. HOPE IN HELL NX-902013-A
Fleet member of Access Denied
Ensign
Join Date: Jul 2012
Posts: 14
# 49
01-31-2013, 08:15 AM
Hi there,
im getting the same tracer timeout at

perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]

as the above german user.
(ping-ing from south Germany)

Identical last IP before timeout for both launcher and patch server.
Ensign
Join Date: Jan 2013
Posts: 19
In England on Virgin Media optical broadband.

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>tracert launcher.startrekonline.com

Tracing route to launcher.startrekonline.com [208.95.185.44]
over a maximum of 30 hops:

1 12 ms 21 ms 21 ms 1.244.109.10.in-addr.arpa [10.109.244.1]
2 21 ms 37 ms 21 ms pres-core-2a-ae7-619.network.virginmedia.net [80
.0.161.97]
3 19 ms 27 ms 34 ms leed-bb-1c-ae12-0.network.virginmedia.net [213.1
05.159.193]
4 20 ms 58 ms 47 ms manc-bb-1d-ae8-0.network.virginmedia.net [62.253
.174.141]
5 44 ms 35 ms 114 ms brhm-bb-1c-ae9-0.network.virginmedia.net [62.253
.174.129]
6 27 ms 54 ms 44 ms brhm-bb-1b-ae11-0.network.virginmedia.net [62.25
3.174.101]
7 140 ms 45 ms 47 ms ae1.lon25.ip4.tinet.net [77.67.65.161]
8 116 ms 118 ms 147 ms xe-3-0-0.bos11.ip4.tinet.net [141.136.109.138]
9 137 ms 126 ms 113 ms internap-gw.ip4.tinet.net [77.67.77.54]
10 113 ms 115 ms 156 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.1
04]
11 * 125 ms * perfectworldent-4.border11.bsn.pnap.net [216.52.
61.78]
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\Windows\system32>tracert accounts.crypticstudios.com

Tracing route to accounts.crypticstudios.com [208.95.185.165]
over a maximum of 30 hops:

1 12 ms 21 ms 21 ms 1.244.109.10.in-addr.arpa [10.109.244.1]
2 23 ms 33 ms 21 ms pres-core-2b-ae7-715.network.virginmedia.net [80
.0.161.137]
3 38 ms 19 ms 19 ms manc-bb-1d-ae11-0.network.virginmedia.net [213.1
05.159.197]
4 41 ms 21 ms 54 ms brhm-bb-1c-ae9-0.network.virginmedia.net [62.253
.174.129]
5 88 ms 21 ms 33 ms brhm-bb-1b-ae11-0.network.virginmedia.net [62.25
3.174.101]
6 45 ms 28 ms 45 ms ae1.lon25.ip4.tinet.net [77.67.65.161]
7 101 ms 101 ms 101 ms xe-3-0-0.bos11.ip4.tinet.net [141.136.109.138]
8 116 ms 147 ms 112 ms internap-gw.ip4.tinet.net [77.67.77.54]
9 319 ms 233 ms 236 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.4
1]
10 102 ms 106 ms 123 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
61.78]
11 101 ms 92 ms 116 ms accounts.crypticstudios.com [208.95.185.165]

Trace complete.

C:\Windows\system32>
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