Go Back   Star Trek Online > Information and Discussion > Star Trek Online General Discussion
Login

Closed Thread
 
Thread Tools Display Modes
Ensign
Join Date: Jan 2013
Posts: 1
# 71 When We Will Have Borg Faction ?
01-31-2013, 08:27 AM
Quote:
Originally Posted by pwebranflakes View Post
Hello Captains!

While Holodeck is down for maintenance this morning, we're going to be running a few tests that may affect your connection to the launcher. If you would like to help, please try connecting to the launcher as often as you'd like. If you notice any issue, please report about it in this thread and include a tracert for launcher.startrekonline.com and accounts.crypticstudios.com (instructions on this process is here).

Our ETA for completion is at the same time Holodeck maintenance is complete. These tests will provide important information to our Engineers and external routing vendor so we can help put a solution in place to ensure outages like those that happened earlier in the week are much less likely to happen. Thanks for your help and understanding! Engage!

Cheers,

Brandon =/\=

WHEN WE WILL HAVE BORG ? :
Empire Veteran
Join Date: Jun 2012
Posts: 70
# 72
01-31-2013, 08:27 AM
TraceRoute from Network-Tools.com to 208.95.185.44 [launcher.startrekonline.com]
Hop (ms) (ms) (ms) IP Address Host name
1 0 0 0 8.9.232.73 xe-5-3-0.edge3.dallas1.level3.net
2 0 0 0 4.69.145.204 ae-4-90.edge2.dallas3.level3.net
3 137 131 127 144.232.24.17 sl-st30-dal-.sprintlink.net
4 129 Timed out 130 144.232.11.179 -
5 147 147 146 144.232.11.226 -
6 146 Timed out 147 144.232.5.114 sl-crs2-atl-0-3-0-0.sprintlink.net
7 40 40 41 144.232.5.211 -
8 40 40 40 144.232.10.46 -
9 41 40 41 144.232.8.165 sl-crs2-rly-0-0-3-0.sprintlink.net
10 42 41 42 144.232.5.230 -
11 42 41 42 144.232.20.143 sl-crs2-nyc-0-4-0-1.sprintlink.net
12 45 45 62 144.232.25.23 sl-crs2-spr-0-0-2-0.sprintlink.net
13 47 47 47 144.232.8.48 sl-st20-bos-0-0-0.sprintlink.net
14 48 48 48 144.223.45.50 sl-internap-190725-0.sprintlink.net
15 47 47 48 63.251.128.104 border11.te8-1-bbnet2.bsn.pnap.net
16 Timed out 56 53 216.52.61.78 perfectworldent-4.border11.bsn.pnap.net
17 Timed out Timed out Timed out -
18 Timed out Timed out Timed out -
19 Timed out Timed out Timed out -
20 Timed out Timed out Timed out -
Trace aborted.


TraceRoute from Network-Tools.com to 208.95.185.165 [accounts.crypticstudios.com]
Hop (ms) (ms) (ms) IP Address Host name
1 0 0 0 8.9.232.73 xe-5-3-0.edge3.dallas1.level3.net
2 0 0 0 4.69.145.140 ae-3-80.edge2.dallas3.level3.net
3 5 4 4 144.232.24.29 sl-st30-dal-.sprintlink.net
4 6 6 6 144.232.11.179 -
5 6 6 6 144.232.1.162 -
6 29 29 29 144.232.25.123 sl-crs2-nsh-0-9-2-0.sprintlink.net
7 45 45 44 144.232.18.184 sl-crs2-nsh-0-5-0-0.sprintlink.net
8 43 43 43 144.232.8.165 sl-crs2-rly-0-0-3-0.sprintlink.net
9 43 43 43 144.232.7.123 sl-crs2-rly-0-0-2-0.sprintlink.net
10 44 43 43 144.232.4.92 -
11 47 47 48 144.232.25.23 sl-crs2-spr-0-0-2-0.sprintlink.net
12 48 48 48 144.232.8.48 sl-st20-bos-0-0-0.sprintlink.net
13 50 50 49 144.223.45.50 sl-internap-190725-0.sprintlink.net
14 49 48 48 63.251.128.104 border11.te8-1-bbnet2.bsn.pnap.net
15 52 53 53 216.52.61.78 perfectworldent-4.border11.bsn.pnap.net
16 Timed out Timed out Timed out -
17 Timed out Timed out Timed out -
18 Timed out Timed out Timed out -
19 Timed out Timed out Timed out -
Trace aborted.
Lieutenant
Join Date: Jun 2012
Posts: 56
# 73
01-31-2013, 08:27 AM
2nd report

C:\Users\**********>tracert patchserver.crypticstudios.com

Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms **************
2 5 ms 5 ms 5 ms **************
3 5 ms 5 ms 265 ms 217.32.141.190
4 10 ms 9 ms 9 ms 213.120.161.74
5 9 ms 9 ms 9 ms 31.55.164.247
6 19 ms 18 ms 11 ms 31.55.164.109
7 10 ms 9 ms 9 ms acc2-10GigE-0-5-0-6.bm.21cn-ipp.bt.net [109.159.
248.228]
8 21 ms 15 ms 15 ms core1-te0-3-0-16.ilford.ukcore.bt.net [109.159.2
48.156]
9 14 ms 14 ms 14 ms core1-pos9-1.telehouse.ukcore.bt.net [194.74.65.
114]
10 15 ms 14 ms 13 ms t2as1-tge1-4.uk-lon1.eu.bt.net [166.49.211.141]

11 15 ms 14 ms 15 ms 166-49-211-38.eu.bt.net [166.49.211.38]
12 91 ms 92 ms 90 ms xe-3-0-0.bos11.ip4.tinet.net [141.136.109.138]
13 89 ms 94 ms 91 ms internap-gw.ip4.tinet.net [77.67.77.54]
14 95 ms 90 ms 89 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.1
04]
15 * * 115 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
61.78]
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.
Lt. Commander
Join Date: Jun 2012
Posts: 142
# 74
01-31-2013, 08:28 AM
Yeah same as what they said... In the UK BTW!!!

www.EliteDefenseStarfleet.com
Best fleet in Star Trek Online...
We even have our own merchandise!!! Come join us today...
www.cafepress.com/elitedefensestarfleet
Captain
Join Date: Jun 2012
Posts: 671
# 75
01-31-2013, 08:28 AM
Getting a Trying to update the launcher message.
Career Officer
Join Date: Aug 2012
Posts: 35
# 76
01-31-2013, 08:29 AM
[code]Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Crow>TRACERT PATCHSERVER.CRYPTICSTUDIOS.COM

Tracing route to PATCHSERVER.CRYPTICSTUDIOS.COM [208.95.185.41]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 * * * Request timed out.
3 8 ms 8 ms 7 ms dtr02ckvltn-tge-0-7-0-3.ckvl.tn.charter.com [96.
34.70.222]
4 10 ms 11 ms 11 ms dtr03lncytn-tge-0-6-1-1.lncy.tn.charter.com [96.
34.71.139]
5 10 ms 9 ms 9 ms dtr02lncytn-tge-0-7-0-3.lncy.tn.charter.com [96.
34.68.86]
6 15 ms 13 ms 16 ms crr02kgpttn-tge-0-7-0-6.kgpt.tn.charter.com [96.
34.71.100]
7 20 ms 19 ms 19 ms crr12spbgsc-tge-0-2-0-2.spbg.sc.charter.com [96.
34.61.12]
8 21 ms 26 ms 23 ms bbr01spbgsc-bue-4.spbg.sc.charter.com [96.34.2.5
0]
9 22 ms 20 ms 21 ms cha-b1-link.telia.net [80.239.196.117]
10 64 ms 25 ms 27 ms atl-bb1-link.telia.net [213.155.132.168]
11 25 ms 25 ms 25 ms sprint-ic-155360-atl-bb1.c.telia.net [80.239.161
.90]
12 27 ms 25 ms 26 ms sl-st21-atl-0-0.sprintlink.net [144.232.0.31]
13 27 ms 27 ms 27 ms sl-crs2-atl-0-4-0-0.sprintlink.net [144.232.18.1
34]
14 31 ms 31 ms 45 ms 144.232.5.211
15 37 ms 35 ms 35 ms 144.232.10.46
16 38 ms 38 ms 37 ms sl-crs2-rly-0-0-3-0.sprintlink.net [144.232.8.16
5]
17 43 ms 50 ms 42 ms 144.232.5.230
18 44 ms 47 ms 43 ms sl-crs2-nyc-0-4-0-1.sprintlink.net [144.232.20.1
43]
19 48 ms 46 ms 45 ms sl-crs2-spr-0-0-2-0.sprintlink.net [144.232.25.2
3]
20 49 ms 47 ms 47 ms sl-st20-bos-0-0-0.sprintlink.net [144.232.8.48]

21 47 ms 49 ms 48 ms 208.30.215.82
22 49 ms 46 ms 48 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.1
04]
23 61 ms 55 ms 52 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
61.78]
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

[/code]

Nettest server kept timing out.
Ensign
Join Date: Dec 2012
Posts: 19
# 77
01-31-2013, 08:31 AM
Well I cant connect Im getting this "Unable to establish connection to patch server, please check your internet connection, If the problem persist, please contact Technical Support" Well my internet is fine so Im contacting you guys lol so...
Ensign
Join Date: Jan 2013
Posts: 1
# 78
01-31-2013, 08:31 AM
I cannot connect to the launcher as well.
Ensign
Join Date: Jan 2013
Posts: 8
# 79
01-31-2013, 08:32 AM
Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms gateway.home [192.168.1.1]
2 * * * Request timed out.
3 * *

all other timed out!! from Slovenia
Super Moderator
Join Date: Jun 2012
Posts: 3,061
# 80
01-31-2013, 08:33 AM
Did a test as well as of my post time -


Quote:
Originally Posted by launcher trace
C:\Users\owner>tracert launcher.startrekonline.com

Tracing route to launcher.startrekonline.com [208.95.185.44]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 24 ms 24 ms 23 ms 50.45.192.1
3 23 ms 22 ms 23 ms ge--2-0-0---0.car01.bvtn.or.frontiernet.net [50.
38.7.1]
4 29 ms 28 ms 29 ms ae2---0.cor01.bvtn.or.frontiernet.net [74.40.1.2
17]
5 29 ms 83 ms 78 ms ae4---0.cor01.sttl.wa.frontiernet.net [74.40.1.2
21]
6 28 ms 28 ms 28 ms ae0---0.cbr01.sttl.wa.frontiernet.net [74.40.5.1
22]
7 92 ms 54 ms 29 ms 208.173.48.193
8 80 ms 30 ms 86 ms cr1-te-0-5-1-0.sel.savvis.net [204.70.224.45]
9 150 ms 109 ms 109 ms cr2-ten-0-13-0-0.nyr.savvis.net [204.70.200.77]

10 141 ms 109 ms 109 ms er1-te-2-1.newyorknyd.savvis.net [204.70.196.70]

11 118 ms 116 ms 116 ms msr1-te-0-3-0-0.bos.savvis.net [206.28.97.205]
12 156 ms 115 ms 113 ms 206.28.97.137
13 116 ms 115 ms 115 ms internap.Boston.savvis.net [208.172.51.230]
14 116 ms 117 ms 115 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.4
1]
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * ^C
C:\Users\owner>
Quote:
Originally Posted by accounts trace
C:\Users\owner>tracert accounts.crypticstudios.com

Tracing route to accounts.crypticstudios.com [208.95.185.165]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 24 ms 23 ms 23 ms 50.45.192.1
3 65 ms 26 ms 24 ms ge--2-0-0---0.car01.tgrd.or.frontiernet.net [50.
38.7.5]
4 29 ms 29 ms 28 ms ae2---0.cor02.bvtn.or.frontiernet.net [74.40.1.1
81]
5 30 ms 29 ms 58 ms ae0---0.cor01.bvtn.or.frontiernet.net [74.40.1.1
85]
6 29 ms 47 ms 40 ms ae4---0.cor01.sttl.wa.frontiernet.net [74.40.1.2
21]
7 29 ms 28 ms 28 ms ae0---0.cbr01.sttl.wa.frontiernet.net [74.40.5.1
22]
8 29 ms 29 ms 30 ms esr1.ssd-ge-5-0-0.Frontier.savvis.net [208.173.5
0.13]
9 80 ms 30 ms 31 ms cr1-te-0-5-1-0.sel.savvis.net [204.70.224.45]
10 110 ms 118 ms 119 ms cr2-ten-0-13-0-0.nyr.savvis.net [204.70.200.77]

11 153 ms 213 ms 111 ms er1-te-2-1.newyorknyd.savvis.net [204.70.196.70]

12 231 ms 152 ms 163 ms msr1-te-0-3-0-0.bos.savvis.net [206.28.97.205]
13 115 ms 115 ms 115 ms 206.28.97.137
14 116 ms 116 ms 116 ms internap.Boston.savvis.net [208.172.51.230]
15 116 ms 116 ms 116 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.1
04]
16 116 ms 124 ms 125 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
61.78]
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * ^C
C:\Users\owner>
Volunteer Community Moderator for the Star Trek Online forums
My views may not represent those of Cryptic Studios or Perfect World Entertainment
If you wish to speak to someone on the community team, file a community support ticket here, as we are not able to respond to PMs regarding moderation inquiries.
Contact: Twitter | Line Messenger: askray113
Closed Thread

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is Off
HTML code is Off


All times are GMT -7. The time now is 02:22 PM.