Ensign
Join Date: Feb 2013
Posts: 3
I purchased the SteamRunner Package from Steam.
Steam supplied me with a code to be redeemed to acquire the package.
The purchase page gives instructions on how to redeem this code for use.
When I go to My Account and select Redeem Code it asks me if I have a Cryptic Account.
I click no and type in a ID to make one.
My ID for the game login is taken.
So I write a new one and click submit.
Then I get this error message, "An error has occurred. Please contact customer support."

Then I remembered I got an email from cryptic when I logged into PWE with a new computer.
I go to my email and check it
There's my name and obviously they have my password as an email from cryptic.
Haven't even made an STO account when I got that.
Last time I logged into PWE was way before Cryptic existed let alone a part of PWE.
Odd to receive an email from them.

So I decide just to try I go back and try with my PWE/STO login and Password.
This results in an infinite loop error, "Error 310 (net::ERR_TOO_MANY_REDIRECTS): There were too many redirects."

I report this to customer support.
I get the basic copy paste messages.
So I run through the hurtles.
Delete cache, delete cookies, try different browser, flash and java installed and enabled, and I turned off my firewall to make sure it wasn't interfering.
Tried again in both browsers.
Again I got the same errors in both attempts above.
I submitted that ticket February 1st.
Here it is now the 9th and I still don't have resolution of a real money purchase I made and have yet to receive.

I heard there was a thread about Cryptic/PWE connections issues but I can't find it to read it.
If anyone could assist with information about fixing this as well as point me to threads about the same problem, it would be very much appreciated.
Ensign
Join Date: Feb 2013
Posts: 3
# 2
02-12-2013, 07:06 PM
Its been almost 2 weeks since I opened the customer support to fix this.
And a week since they last replied.
Does it usually take PWE this long to fix real money issues?
Should i start demanding my money back?
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