Career Officer
Join Date: May 2013
Posts: 7
# 1 Unable to login to support
06-08-2013, 05:23 PM
I'm unable to arrive at the login page for PWE's support in order to update a previously created in-game ticket, so I submitted a ticket to address the fact that I can't login in order to address my original ticket.


Technical Issue #2: Support ticket responders seem to have difficulty understanding the issue and give unrelated responses.

Technical Issue #3: My original ticket, created in-game 3 days ago. I would like the GMs to know that I am still interested in resolving the issue mentioned in that ticket.


This post has been edited to remove content which violates the Perfect World Entertainment Community Rules and Policies . ~Askray

Last edited by askray; 06-08-2013 at 06:44 PM.
Super Moderator
Join Date: Jun 2012
Posts: 2,788
# 2
06-08-2013, 06:45 PM
Please do not post private communications on the forums as it's against the community rules to do so and thus why your post was edited.

You should also be getting their replies via e-mail as well to the e-mail account on file. You can directly reply to those and it'll update your ticket as long as you leave the subject line intact.
Volunteer Community Moderator for the Star Trek Online forums
My views may not represent those of Cryptic Studios or Perfect World Entertainment
If you wish to speak to someone on the community team, file a community support ticket here, as we are not able to respond to PMs regarding moderation inquiries.
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Lieutenant
Join Date: May 2013
Posts: 40
# 3
06-09-2013, 12:06 PM
The answer to your number one is simple. The people you are actually talking to are volunteer geeks who like to help, but are mostly incompetent. PWE has no professional support to help you, and never will. I just hope you don't have a billing question, because then you get totally hung out to dry.
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