Former PWE Community Team Lead
Join Date: Jun 2012
Posts: 9,046
# 11
02-02-2013, 01:47 PM
Quote:
Originally Posted by tgnetblaise View Post
The problem is when I log in i'm logging i under Perfect WOrld.. My Perfect world account has a lvl 2 or something character there.. Made it as a alt way back... My PW and STO login are the same user name.... SO when I go to login it thinks my accounts are already linked but they are not........When I log in on the web site there is nothen there that says Link accounts....
Unfortunately, it sounds like your account is not correctly linked. Try logging I to the launcher with your old Cryptic information and go through the linking flow again. If that doesn't work, our GM team can assist. Email: customerservice@perfectworld.com

Cheers,

Brandon =/\=
Brandon "BranFlakes" Felczer | Former Community Team Lead for Perfect World Entertainment
Ensign
Join Date: Aug 2012
Posts: 8
# 12
02-02-2013, 02:13 PM
How do I recover mu Cryptic STO User name/pw?

The pw reset/user name sends me to this link: https://register.perfectworld.com/account/forgotid

If you look on that page to the left of PW reset page there is a Cryptic STO/Champions pw/user name recovery.. I selected the STO pw/user rocovery because if I pick PW recovery it will just show my my PW user name... I already not hat...

After Clicking on Cryptic STO recovery It takes me to this page: https://secure.crypticstudios.com/startrek/forgot

Type in email to reset pw or click on user name recovery... I clicked on Forgot user name because I just wanted to make sure i was putting in the right user name to log in... So i put my email in so they can send me my user name.. They send me a email telling me to go to this site https://register.perfectworld.com/account/forgotid

So as you can see it pretty much sends you right back to the pw recovery site.....back to step one.... In the email it says:

From: webmaster@crypticstudios.com

This is an automated notification regarding the account name reminder request made for your Perfect World account.

A request for an account name reminder for this account was made at at Star Trek Online.

To get an account name reminder, navigate to the following URL: https://register.perfectworld.com/account/forgotid

*** If you do not want to get an account name reminder, disregard this email - no action needs to be taken.

Remember, you may find answers to Frequently Asked Questions at http://support.perfectworld.com

Additionally, you may contact the Account & Billing Support Team by emailing customerservice@perfectworld.com.



lol.....
Ensign
Join Date: Aug 2012
Posts: 8
# 13
02-02-2013, 02:15 PM
yeah I'm re downloading the launcher atm should be done in 5mins.. Gonna try that....
Ensign
Join Date: Feb 2013
Posts: 1
# 14
02-02-2013, 08:09 PM
I am having the same problem. But i already played last year with the perfect world account i think (was STO already run by PW in april 2012?).
I had a decent/high lvl starfleet character and a noob lvl klingon.... both are gone.

I downloaded/installed the game through steam, now im downloading/installing directly from the site, maybe that helps... otherwise its a support ticket :s
Career Officer
Join Date: Jun 2012
Posts: 1,254
# 15
02-03-2013, 01:15 PM
Quote:
Originally Posted by thapurifier View Post
I downloaded/installed the game through steam, now im downloading/installing directly from the site, maybe that helps...
i don't think the problem is at steam. accounts are stored at cryptic-servers. the difference to non-steam is just, that you have to run steam to play it, and that the game files are in the steamfolders. but the filestructure itself/content of the gamefolders itselves are even (if i recall it correct).

myself having it installed over steam and i'm starting it with a exe-shortcut. so i don't have to run steam to play ...

Quote:
Originally Posted by thapurifier View Post
(was STO already run by PW in april 2012?).
jep, it was.

Klink: House of Beautiful - J'Luc/Rom: Lag Industries - D'Waste/Fed-Sci: Lag Industries - IAM
Join Date Hoster: Dec 2011 - Join Date Symbiont: 1403 A.D. and not a dull moment
PvP improvements, coming since 2010 lol

Last edited by wast33; 02-03-2013 at 01:25 PM.
Ensign
Join Date: Feb 2013
Posts: 1
# 16
02-08-2013, 05:49 PM
Ugh, I'm having the same problem. Ticket has been sent in, hopefully it does something otherwise I'm done with this game and the wasted cash.

I was looking forward to getting the Ambassador Class too.

Last edited by tysulanx; 02-08-2013 at 05:55 PM.
Ensign
Join Date: Feb 2013
Posts: 2
# 17
02-10-2013, 09:21 AM
Hey guys, here's what I did to fix this.

Apparently it's caused by an incorrectly linked account, and since my Cryptic account and Perfect World Entertainment account were the same password I could no longer access the Cryptic account.

However, the Cryptic account is still there, and by changing my password on the PWE account I could log in to the Cryptic account on the STO website.

These are the steps I took to fix everything.

1. Create a new PWE account with a different email from the one you tried to link to before.

2. Change the password on your old PWE account if it's the same name and pass as your Cryptic account.

3. Log in to your account on the STO website using your old pass that's still associated with the Cryptic account but no longer your PWE one. It should log in to the Cryptic account and tell you that you have to link accounts. Link your account to the new PWE account and email that you just made.

4. Log in to STO with the new PWE account that you just linked to and your characters will hopefully be there like mine were.

I hope this helps.

Last edited by fireshark223; 02-10-2013 at 09:25 AM.
Ensign
Join Date: Feb 2013
Posts: 1
# 18
02-10-2013, 08:42 PM
so far i got into my old cryptic account again but no way to link it just brings up the page with subscription and zen and what not but then go back to star trek online page to login with it but cant log into it at all
Ensign
Join Date: Jan 2013
Posts: 5
# 19
02-11-2013, 06:30 PM
I had the same issue when I signed up. Your username/password for your cryptic account were the same as they were for your PWE account, so it automatically assumes you're logging into your PWE account.

Go to https://support.crypticstudios.com/user/password and reset your password. This will reset the password for your Cryptic account. Now log into the game with those credentials and it should ask you to link it to a PWE account. Create a new PWE account to link it to and your old characters should be there.
Ensign
Join Date: Feb 2013
Posts: 1
# 20
02-13-2013, 12:04 AM
Quote:
Originally Posted by tgnetblaise View Post
How do I recover mu Cryptic STO User name/pw?

The pw reset/user name sends me to this link: https://register.perfectworld.com/account/forgotid

If you look on that page to the left of PW reset page there is a Cryptic STO/Champions pw/user name recovery.. I selected the STO pw/user rocovery because if I pick PW recovery it will just show my my PW user name... I already not hat...

After Clicking on Cryptic STO recovery It takes me to this page: https://secure.crypticstudios.com/startrek/forgot

Type in email to reset pw or click on user name recovery... I clicked on Forgot user name because I just wanted to make sure i was putting in the right user name to log in... So i put my email in so they can send me my user name.. They send me a email telling me to go to this site https://register.perfectworld.com/account/forgotid

So as you can see it pretty much sends you right back to the pw recovery site.....back to step one.... In the email it says:

From: webmaster@crypticstudios.com

This is an automated notification regarding the account name reminder request made for your Perfect World account.

A request for an account name reminder for this account was made at at Star Trek Online.

To get an account name reminder, navigate to the following URL: https://register.perfectworld.com/account/forgotid

*** If you do not want to get an account name reminder, disregard this email - no action needs to be taken.

Remember, you may find answers to Frequently Asked Questions at http://support.perfectworld.com

Additionally, you may contact the Account & Billing Support Team by emailing customerservice@perfectworld.com.



lol.....
I have this problem. I've come back after a several months break but I can't remember my cryptic account info so can't log in to link it and when I try to recover it I get sent on that never ending circle. I've had to make a new account to post hear but because its new I can't even start a thread of my own to ask for help.

This sucks. Can anyone help?

Last edited by batchimp007; 02-13-2013 at 12:26 AM.
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