I propose that Cryptic hire someone whose job it is to play the game 6h a day and report to the relevant people at cryptic / write bug reports the remaining 2h of the 8h workday.
There are so many issues in this game (pvp, pve and general UI) which everybody who actually plays it knows about, and yet the devs always seem to be surprised. Having someone at cryptic who plays the game and reports about these experiences could help improve this situation.
And how expensive could it possibly be to pay someone to play a computer game?
It could be done alternatively by taking suggestions/critics/remarks from players who, lets say, have done more than 1000-2000 matches on their char.Their suggestions could be taken in a separate thread by an cryptic employee.
I think there should be a impartial person who would have to do that .If for example, the cryptic employee would be a federation fan then kdf will have to loose slowly but sure.
(Maybe have to play half the time as fed and other half of time as kdf ?)