Lt. Commander
Join Date: Dec 2007
Posts: 120
I have been playing the game fine for months and suddenly I try to log on tonight and It gets to the cryptic loading screen and loads up about 25 % then crashes to desktop and says the following...

Oops! your cryptic appliaction has crashed. To help us out, please indicate what was going on at the time of the crash, while we gather information.

Cant seem to find a solution to this. I have downloaded internet explorer 9, I have also reinstalled and repatched the game and I have verified the files but it still comes up with the same error messege.

Anyone know how to solve this issue

Thanks
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 2
07-19-2011, 05:47 PM
Try starting the game in Safe Mode via the Launcher (Options > Safe Mode). This will reset your graphics options back to minimum settings and this may allow you to get back in-game.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 3
07-20-2011, 12:14 AM
Just tired it in safe mode but no diffrence still gives me the same error. I have also updated my graphics card drivers but also made no diffrence.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 4
07-20-2011, 05:22 PM
Did the crashes start before or after IE 9 was installed? You may want to try reverting that to IE 8 instead. Are you running TeamViewer by chance?
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 5
07-21-2011, 12:14 AM
The crashes happened before I intalled IE9, I installed it because in another post someone siad to update it becuase the launcher uses explorer and the files may have been corrupt.

I actually do have team viewer but as far as Im aware havnt used it. does it cause a problem? How do I fix it?
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 6
07-21-2011, 02:32 AM
You will need to disable or uninstall TeamViewer since this program is known to crash the game.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 7
07-21-2011, 02:53 AM
Will uninstall it when I get home from work today and let you know if it manages to sort it but to be honest I dont even think it installed its just the installer I got sitting on the desktop incase I need it. But will check and see and get back to you.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 8
07-21-2011, 10:41 AM
I had made a post with the same problem, except i can't patch or anything. As soon as i try to launch the game it will crash. It's stuff like this that keeps me from going Lifetime.

On a side note i pre-ordered SWTOR today
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 9
07-21-2011, 03:31 PM
Ok I deleted team viewer and launched star trek, there was a new patch to download so I did but still the same error. Really starting to **** me of now, as far as im aware I have done nothing since it was working to make it not work. Really have no idea whats causing this. Do you suggest i try and resinall windows 7? or is there anything else I can try to fix this.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 10
07-21-2011, 04:08 PM
Can you post up the last few lines of C:\Users\Public\Games\Cryptic Studios\error.log for me?
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